Learning & Development Professional
Resume:
Oceanside, CA
Monica Wing ac23sy@r.postjobfree.com
Learning & Development Professional
Digital Learning Specialist/Coordinator
Thales Avionics
Irvine, CA
Utilize digital tools to create beautiful and persuasive presentations, instructional materials, eLearning, and infographics, as well as sole technical expert in charge of LMS &TMS administration, digital tools training and ILT coordination across North American locations Research, investigate, and introduce cutting edge and disruptive tools to support our Digital Learning Transformation
Design and create Change Management Video Series to communicate business transformation updates Produce and host webinars and virtual classroom sessions that engage and inspire learners Partner and maintain relationship with Corporate office to continually obtain and deploy Group approved digital tools and initiatives
Conduct pilot group to test effectiveness of online language learning platform, with scheduled check ins, surveys, communications, and reporting results back to key stakeholders Identify opportunities for more blended approach to incorporate to face-to-face courses and initiatives of high visibility
Key administrator internal and external premium content licenses Tools utilized: Crossknowledge, GoAnimate, Roadmunk, Adobe Captivate, Mohive, Klaxoon, Neeva, Webex
Learning & Development Coordinator
Thales Avionics
Irvine, CA
Passionate educator responsible for course coordination and logistics across North American locations by incorporating instructor-led training, digital learning, SME feedback, and LMS administration. Design and conduct biweekly New Hire Orientation for all onsite employees and presented “Orientation in a Box” Training Template for use at offsite locations across North America Overhaul and instruct 2-day Effective Presentation course Track, analyze, and report key figures to improve course attendance, participation, and engagement using Neeva and CrossKnowledge LMS, Excel, and PowerPoint Establish, and maintain relationships with external training suppliers and vendors Conduct quarterly webinars for Experts & Specialists program with guest speakers from across globe Hone skills in instructional design using Adobe Captivate, Photoshop, Illustrator, and Camtasia Student Inquiry Coordinator
Bridgepoint Education
San Diego, CA
Communication liaison between potential clients and the university to enhance client experience through positive relationships and being first point of contact. Initiated digital newsletter for department cohesion; responsible for editing and final touches Created video trainings for department development purposes Elected as project manager for employee Strengths Training initiative presentation Increased reimbursements from 50% to 93% for bad lead inquiries Honed skills in Adobe Creative Suite, Camtasia, Articulate, Prezi, WordPress, Talisma, REAP, and Microsoft Office
Work History
Admissions Counselor 06/2011 - 09/2012
Ashford University
San Diego, CA
Subject matter expert to qualify prospective students for university enrollment with thought-provoking conversations regarding degree options, admissions requirements, policies and motivations. Conducted training for online classroom orientation due to accomplishing 100% retention Selected for new hire mentoring and monitoring
Received commendation in the division for top performance during peak season Earned ancillary, coveted resources among company’s top performers 2013 - 2014
2011 - 2013
M.Ed
Educational Technology Leadership
Ashford University
B.A
Applied Linguistics
Ashford University
Certified Associate in Project Management (CAPM)
Project Management Institute (PMI) – 2015
Certified Professional in Managing Workplace Conflict Mediation Training Institute – 2013
Education
Certifications
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