Engineer, tech support, VoIP, networking, Security+,CEH,AWS certified

DELROY NYEREYEMHUKA

Bristow, VA

Phone: 571-***-****

Email: ac1wf5@r.postjobfree.com

Objective

To obtain a technical position with an opportunity to utilize skills, gain more experience, and grow with the company.

Summary of Qualifications

Customer-focused IT professional with progressing experience in Level III Technical Support, Help-Desk/Call Center Support, VoIP, network/data security. Excellent written and communication skills, analytical, team player, hard worker, self-starter, multi tasker, willingness to learn. Recognized for exceptional customer service and rising to the occasion.

Collegiate Cyber Defense Competitor.

Skills

Strong knowledge of security posture and countermeasures to mitigate risk

Best practices, Hardening, Baselines, Firewalls, Hashing, Encryption, False positives, Fuzzing, DDoS, BYOD, DLP, DMZ, Wireshark, Nmap, TCP Dump, Nessus, Snort,

IDS/IPS, UTM, ACLs, IPSec, PGP, SIEM, Reconnaissance and Kali Linux.

TCP/IP, DNS, DHCP, VPN, SNMP, Apache, Nginx, IIS, Diameter, TACACS+, Wi-Fi, Routers, Switches, BGP, RIP, SDLC, Python, and Ansible.

EC2, S3, EBS, ELB, Route53, VPC, IAM, Auto Scaling, Security groups, ACLs, AZ, RDS, DynamoDB, Cloud Formation, Cloud Watch, Cloud Trail, Lambda, Inspector, KMS, CloudHSM, Web Federated Identity, SSO/TLS, SAML.

Certifications

A+, M.C.P, ITILv3, Security+, Certified Ethical Hacker v9

AWS Certified Developer, AWS Certified Solutions Architect – Associate

Professional Experience

Time Warner Cable / Charter Communications - Herndon, VA

Enterprise VoIP Engineer Sept 2015 - Current

Special project migrating over 5000 legacy clients to SIP VoIP. Troubleshooting issues using wireshark, pcap, hammer and other tools. Duties included:

Disconnect legacy services and migrate customers to SIP.

Perform service activations and assist vendors configure their PBX to connect to our Session Border Controller (ESBC) for connectivity and routing VoIP traffic.

Extensive use of wireshark, putty, ACL setup, ping, traceroute, MS Office, salesforce, remedy, excel, skype business and configuring ESBCs.

Northern Virginia Community College – Manassas, VA

IT Support III June 2013 – Sept 2015

Committed to providing hardware and software technical support to 2000 staff and students on campus. Met and exceeded metric standards. Additional tasks include:

Troubleshoot connectivity, visual, and audio issues, PCs, laptops, MS Office 365.

Install new equipment, software and schedule updates.

AT&T U-Verse - Dallas, TX

Tech Support Tier II/ Escalations Supervisor Tier III Nov 2010 – June 2013

Provided technical support to small-to-medium businesses and residential customers. Exceeded expectations, promoted to Tier III Escalation Supervisor.

Supported Fiber Optic (FTTN/FTTP), IPTV, VoIP, LAN issues, 2Wire & Motorola routers with built-in firewalls, call features such as VM and call forwarding.

Resolved escalated complex connectivity issues and mentored lower-level support.

Education

Northern Virginia Community College Associates Degree in I.T Graduating Dec 2017

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