Business Analyst

olayemi Ajayi, PSM, MBA, BSc

**** ********** ***, *** **, Boothwyn, PA 19061 484-***-**** ac1w8f@r.postjobfree.com

Olayemi is a solution driven Business Analyst with 4 years experience in achieving operational efficiency and increasing revenue in the financial services and software development industries.

Comprehensive background brings a unique combination of skills, including business analysis, payment application management, product & operation management experience in top tier organizations.

Results oriented professional with a talent for leading by example and inspiring peak performance.

Summary of skills

Business analysis

Product management

Superb communication skills

Exceptional learning and adaptable skills

Analytical problem solving

Collaborative

Supervision and training

Cross-functional team management

Education & certification

Professional Scrum Master 1 (PSM.1) 2017

Masters of Business Administration, University of Lagos, Nigeria, 2001 (Evaluated by WES)

Bachelor of Science in Business Administration, University of Lagos, Nigeria, 1997 (Evaluated by WES)

Professional Experience

RIPPLESE CONSULTING LLC, MD 12/2016 – 07/2017

Business Analyst

Project Summary: The learning management system is web based tool that can: deliver access to learning from virtually anywhere; centrally store, share, and collaborate around content more quickly and easily; and provide an online tool for performance assessment & tracking.

Worked with Agile/Scrum methodology and conversant with Sprints, Sprint backlog, Product backlog, Sprint Planning, Sprint Review and Sprint Retrospective.

Conducted stakeholder analysis and reported on requirements activities.

Elicited and documented business, functional and non-functional requirements

Facilitated requirements JAD, workshops, and focus groups session

Collaborated with business owners, end users and development team to prioritize and ensure feasibility of requirements.

Gathered requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions and workflow analysis.

Created, maintained and updated requirements artifacts – Functional Requirements Document, Use Case Specification, User Stories, and Scenarios.

Assisted in developing test plans, test cases, test case execution and performed User Acceptance Testing (UAT). Reviewed test execution report and provide business impact, workarounds, and feedback comments for issues identified as part of verification and validation.

Managed requirements changes, conflicts and issues

SYSTEMSPECS LTD

SystemSpecs Nig. Ltd is a leading provider of Financial and Human Capital Management Software Solutions in the African Market with a multi-billion-naira turnover. Her flagship product, Remita, powers the Federal Government of Nigeria’s Treasury Single Account project – the largest and most successful of its kind in Africa.

Product Delivery Manager/Business Analyst 06/2014 – 08/2016

I provided operational leadership to a cross functional team in Remita Group to spearhead strategic expansion into Deposit Money Banks and high net worth blue chip organizations.

Increased Remita Channels from two (2) to seven (7) via successful integrations to Cards & POS, Mobile Wallet, Internet banking, Bank branch and Micro Finance Banks increasing revenue by over 250%

Successfully integrated Remita with Internet Banking Platforms of 8 Deposit Money Banks opening a fresh stream of income generation.

Convinced, negotiated and successfully integrated the platform to enterprise solutions of key multinationals, some of which include; Chevron Nigeria Ltd, Guinness Nigeria, Nigerian Breweries, Nigerian Bottling Company, leading to excellent levels of retention and loyalty by high-profit accounts

Improved transaction processing by deployment of Remita at Bank branches of 12 Deposit Money Banks leading to a 130% increase in transaction processing on the platform

Collaborated with business owners, end users and development team to prioritize and ensure feasibility of requirements.

Worked with departmental team lead to identify training needs, create training guide and trained customer facing staff on new solution

Acted as Product owner to the scrum team at various times

Represented the users of the product and stakeholders in the team

Product Manager 01/2010 – 06/2014

Achieved full adoption of Remita as official e-payment platform in five (5) Deposit money banks leading to over 200% increase in transaction volume within a 3-year period.

Created a re-pricing plan as a sales model for partner banks to generate high volume of new accounts yielding unprecedented results. The success of the pricing model made competition adopt same.

Established alliances with over half of Deposit Money Banks in Nigeria and Improved business relationships by successfully initiating and signing SLA with over half of Deposit Money Banks in Nigeria fostering business relationships.

Opened a completely untapped territory using the micro finance bank (MFB Model) surpassing projection by 140% in spite of challenges associated with Other Financial Institutions (OFI’s).

Volunteered to manage Remita training department and successfully trained over

400 participants cutting across both public & private sectors within 6 months of leadership.

Championed creative marketing initiatives including seminars/workshop series with partner banks- the most visible being a 3-day retreat in Ghana in February 2014 for about 100 delegates pooled across partner banks in Nigeria and other African countries.

Represented SystemSpecs in Central Bank of Nigeria Vision 2020 committee on e-payments, taxes, salary, pension and government supplier working group

UNITED BANK FOR AFRICA PLC (UBA)

United Bank for Africa (UBA) Plc is one of Africa’s largest financial institutions with operations in 19 African countries and 3 global financial centers; New York, London and Paris. UBA has more than eight million customers and 700 business offices globally.

Vendor Relations Manager 06/2008 – 10/2009

I managed relationships with UBA Group HR divisions and all vendor accounts in assigned regions with a view to improve operations, and streamline work processes to provide quality customer service.

Reviewed federal and state laws to confirm and enforce vendor compliance.

1.Introduced and Enforced compliance with enrolment of vendor managed staff on Health Management Scheme (HMO)

2.Successfully enforced compliance on statutory deductions (PAYE Tax & Pensions) on behalf of vendor managed staff

Improved salary payment cycle, this reduced the existing payment process flow by seven (7) days leading to increased morale for over five thousand three hundred (5,300) vendor managed staff

Created in collaboration with HCM Automation, an automated staff verification and payment platform which eradicated duplicated salary payment, incorrect salary payment, wrong cost code billing and eliminated ghost worker payment.

Mentored 7 direct reports by capacity building, 3 of whom eventually led other units in the bank.

Transformed Head office (UBA House Marina) by suggesting and successfully rebranding Head office security officers and customer service staff leading to a corporate facelift for UBA House.

Effectively supervised the development of a Career Path survey for over eight thousand one hundred (8100) Frontline Service Staff (FSS) immediately resolving long standing issues affecting morale and performance.

Successfully carried out an unprecedented conversion of seven hundred and twenty (720) FSS to full UBA staff. This was an unprecedented type of promotion in UBA history which elevated performance while building staff morale and motivation.

Revised go to market strategy by introducing Direct Sales Agents (DSA’s) leading to early break-even cycles by regions and subsidiaries.

ECOBANK NIG PLC

Ecobank is the leading pan-African bank with operations in 36 countries across the continent. It has a larger African footprint than any other bank in the world. Ecobank currently operates in countries in West, Central, East and Southern Africa. The Ecobank Group also has a licensed operation in Paris and representative offices in Beijing, Dubai, Johannesburg, London and Luanda.

Business Analyst (Finacle Upgrade Team ) 06/2006 – 06/2008

Project Summary: The bank was undergoing an upgrade of its Core Banking Solution- Finacle, to enhance agility and efficiency of operations, while significantly improving customer experience. The team was responsible in conjunction with Infosys for upgrade deployment, end user training and support.

Elicited and documented business, functional and non-functional requirements

Collaborated with business units, end users and development team to prioritize and ensure feasibility of requirements

Facilitated stakeholders’ requirements workshops, and focus groups session

Participate in review sessions of business requirements with senior stakeholders

Worked with departmental team lead to identify training needs, create training guide and trained customer facing staff on new solution.

Worked with cross-functional teams and influenced others to work towards a common goal, regardless of resource and time constraint. Facilitated logistics around stakeholder interactions and planning sessions, developed presentations on project goals and updates for senior stakeholders.

Provided support to branches in preparation for Go Live.

Acted as the back up to Project Coordinator on several occasions during the period

UNITED BANK FOR AFRICA PLC (UBA)

United Bank for Africa (UBA) Plc is one of Africa’s largest financial institutions with operations in 19 African countries and 3 global financial centers; New York, London and Paris. UBA has more than eight million customers and 700 business offices globally.

Operations Manager 06/2001 – 05/2006

Ensured operational integrity and risk management processes are known and followed by all operations staff.

Provided a supporting role to cash officer, fund transfer officer and customer service officer at adhering to operations policies and procedures while delivering excellent services to customers.

Oversaw the staffing, coaching, and performance management of all operational staff.

Liaised with relevant units within the bank to coordinate Interdependencies in ensuring customer satisfaction during requests.

Oversees the coaching, and performance management of all tellers

Participate in the daily teller activities needed to meet the demands of the branch including processing teller transactions and performing standard teller activities

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