Customer Service Manager
Resume:
Michael Willis
817-***-**** Cell *** W. Avenue D, Apt B, Garland, TX 75040 ac1vno@r.postjobfree.com
Experience
Hewlett Packard Enterprises (contract position through Cornerstone Staffing) – Plano, TX June 2015-Present
Talent Acquisition
Provide customer service to hiring managers
Used Taleo for sourcing and tracking candidates
Used Careerbuilder, LinkedIn, Glassdoor and several localized applicant websites to post jobs
Worked with hiring managers sourcing applicants and passive candidates
Pre-screened candidates and forwarded the screens to the managers
Scheduled candidate interviews
Contacted candidates and made offers
Prepared and sent the offer letters
Ordered the background investigation
Kept the hiring manager informed as to candidate status throughout the process
Handled any candidate issues or questions during the process
Contacted candidates after background investigation to set a start date
Helped teammates with any issues
The Delta Companies (contract position via High Profile Staffing) – Irving, TX March 2015- April 2015
Corporate Recruiter
Provide customer service to hiring managers and directors
Used Careerbuilder and LinkedIn to search for healthcare recruiters and marketers
Contact active and passive candidates to discuss the open positions, qualifications, the candidate’s background, etc.
Conducted initial face to face interviews
Scheduled “Top Grading” 2nd interviews with candidates and managers
Sent offer letters to candidates
Followed up with candidates through hiring process
Metrocare Services (via Imprimis contract ended) – Dallas, TX August 2014-November 2014
In-House Corporate Recruiter
Provide customer service to hiring managers
Created a report to track new hire start dates and positions filled for the HR Director
Used Careerplug ATS to find candidates that matched job description, schooling, and experience
Sent matching candidates to the hiring managers
Negotiated and extended offers to candidates (Discussed start date, pay rate, benefits, PTO, etc)
Rescinded offers due to background, fraud, not passing drug screen, etc.
Make sure all open positions were properly posted to the ATS, MDJobsite, SimplyHired and other various websites
Answer all questions about staffing, pay rate, and other HR issues
Answer calls from candidates concerning status of their applications
The Quest Group – Frisco, TX April 2014- June 2014
National Travel Recruiter
Responsible for staffing hospitals with travel/per diem nurses.
Make 100+ dials per day to nurses to build professional relationships
Search various websites with open contract positions to present to the nurses
Input jobs from Medefis, MedAssets (WFX), Peoplefleunt, Stafferlink, Shiftwise, etc. into TSS
Negotiate rates, travel, and lodging with nurses based on 20% margin floor.
Book the travel and lodging, if necessary
Assemble a full profile prior to submitting file to Account Managers. After offer, assemble contract and send to nurse for approval and acceptance. After acceptance, speak with nurse about what to expect when arriving at the client facility.
Weekly follow-up with nurses regarding current assignment, and option to either extend at current assignment or presentation to other facilities.
Continue to build pipeline
Medical Staffing Network/Intelistaf – Dallas, TX September 2012 – August 2013
National Travel Recruiter
Responsible for staffing hospitals with travel/per diem nurses.
Make 65-75 dials per day to nurses to build professional relationships and discuss job opportunities.
Negotiate rates with nurses based on 20% margin floor.
Assemble profile prior to submitting file to Account Managers. After offer, assemble contract and send to nurse for approval and acceptance. After acceptance, speak with nurse about what to expect when arriving at the client facility.
Obtain peer references.
Weekly follow-up with nurses regarding current assignment, and option to either extend at current assignment or presentation to other facilities.
Vodastra Solutions –Dallas, TX July 2011-September 2012
Recruiting Manager
Responsible for staffing hospitals with permanent physicians of all specialties as well as Mid-Levels, nurses, and allied professionals.
Draft, post, and maintain all online career opportunities.
Built database from the ground up
Contact physicians via cold call, email, database and internet postings to discuss career opportunities.
Screen physicians and present qualified physicians to clients based on their parameters.
Facilitate physician site visits and interviews.
Follow entire recruitment process through to physician’s first day of work.
Market our service to facilities and responsible for bringing in one new signed contract per month.
Call, email and send personal correspondence to current and prospective clients.
Communicate monthly profit/ loss, contract status of potential candidates or prospects, any issues within my team; i.e. invoices out, growth needs, any changes in candidate or client status to company owners.
Ensure proper staffing, profitability, and client satisfaction.
Divide workload for Account Managers and assign regions to Marketers.
Resolve any issues with candidates, clients and within my team.
Contact clients for any Accounts Receivable.
Facilitate team meetings.
Be available 24/7 to all candidates, clients and my team.
RPC Healthcare - Dallas, TX February 2010 – July 2011
Full Desk Recruiter
Responsible for staffing hospitals with permanent physicians of all specialties.
Draft, post, and maintain all online career opportunities.
Built database from the ground up
Contact physicians via cold call, email, database and internet postings to discuss career opportunities.
Screen physicians and present qualified physicians to clients based on their parameters.
Facilitate physician site visits and interviews.
Follow entire recruitment process through to physician’s first day of work .
Market our service to facilities and responsible for bringing in one new signed contract per month.
Call, email and send personal correspondence to current and prospective clients.
Communicate monthly profit/ loss, contract status of potential candidates or prospects, any issues within my team; i.e. invoices out, growth needs, any changes in candidate or client status to company owners.
Ensure proper staffing, profitability, and client satisfaction.
Divide workload for Account Managers and assign regions to Marketers.
Resolve any issues with candidates, clients and within my team.
Contact clients for any Accounts Receivable.
Facilitate team meetings.
Be available 24/7 to all candidates, clients and my team.
Martin Fletcher & Associates – Irving, TX
Account Manager August 2007 – September 2009
Responsible for staffing hospitals and medical groups with permanent physicians of all specialties.
Travel to meet clients, CEO’s, and Medical Director’s to develop a recruitment plan, tour the facilities, see the equipment, the condition of the facility and tour the area to get a better perspective of the area’s amenities, housing, and proximity to airports.
Contact physicians via cold call, email, database, and/or internet posting to discuss available opportunities.
Perform background /experience screens to ensure physician’s qualifications meet client’s parameters.
Present physician’s Curriculum Vitae, experience synopsis, and qualifications to client.
Negotiate base compensation, sign on bonuses, relocation, loan forgiveness and benefits between physician and client.
Assist Accounts Receivable with follow-up on outstanding invoices.
Train new employees on all aspects of physician recruiting.
Staff Care, Inc. – Irving, TX
Account Representative January 2006 – August 2007
Responsible for staffing hospitals and other medical facilities with traveling physicians (Locum Tenens).
Contact physicians via cold call, email, database, and/or internet posting to discuss available opportunities.
Negotiate compensation rates between client and physician to obtain highest daily profit margin for Staff Care, Inc.
Work closely with administrative staff to get malpractice insurance and travel arrangements in place prior to beginning of physician’s assignment.
Responsible for monthly accounts receivable collection.
Education
North Carolina State University – Raleigh, NC
August 1989 – December 1993
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