Customer Service Manager

Mona Thapa Magar

*/** ***** ******, ******, VIC *011 • 040*******

*********@*****.***

CAREER OBJECTIVE

I have been working in the food industry related for more than 5 years in restaurant as kitchen hand, waiter and chocolate confectionery company along with qualification completed in Certificates III, IV and Diploma in Commercial Cookery and Hospitality Management. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Skills

Trusted key holder, highly skilled store management capability, Creative problem solver, Exceptional communication skills and Interpersonal skills.

Work History:

1. Café Vue Restaurant & Bar, Melbourne: 2014

Responsibilities:

•Making coffees and serving the customers

•Cleaning the kitchen, including washing kitchen appliances, work surfaces, floors and walls.

•Carrying out basic food hygiene preparation tasks.

•Ensuring chefs are equipped with the food and tools they need.

•Helping the chef get ready for service by preparing food. Catering assistants may be expected to peel, trim or wash food so it is ready to be cooked.

•Loading and unloading the dishwasher

2. Waiter and Pizza maker at Restaurant and Bar Sirens ( Shelly), Williamstown Beach. 2015.

Responsibilities

Helping to serve meals to customers

a)Served the customers with excellent customer skills and in courteous manner.

b)Took the customers’ enquiries and complaints intelligently. And sorted out properly.

c)Clean the table and area properly and assisted the Chefs and supervisors in the kitchens and in the reception.

d)Refilled the pots of sugar, salt, pepper and various other pots and container, when there was needed and quiet time.

e)Assisted the head Chef in making Pizza in busy time.

1) Retail Staff 08/2011 to 2015

Sweet Doctor – Melbourne Airport

a.Greeted customers entering the store to ascertain what each customer wanted or needed.

b.Increased sales with excellent customer service levels and developed good relationships with customers.

c.Handle the cash register including all cash and EFTPOS.

d.Maintain store and stock in impeccable condition.

e.Performing miscellaneous tasks and other related duties as assigned.

f.Balance the cash register at close of business each day.

2) Retail staff 06/2010 to 09/2010

Ogawa International – Westfield Doncastor, Melbourne.

a.Greeted customers and described product to customers and accurately explained details and care of merchandise.

b.Politely assisted customers in person and via telephone.

c.Earned management trust by serving as key holder, responsibly opening and closing store.

d.Assist Manager with tasks including ordering stock from the warehouse, training new staff members, working out weekly

e.Rosters, merchandising new season stock and banking.

Qualifications:

1) Commercial Cookery and Hospitality: Certificate 4 and Diploma., Melbourne.

2) Barista course done at Victorian Bar school, Elizabeth Street, Melbourne.

3) MBA: Master of Business Administration 2013

University of Ballarat - Melbourne, Australia

REFEREES:

1. Paul Tudor, General Manager of Sweet Doctor, Melbourne, Australia.

Contact: 041*******

2.Vivian, Manager of Ogawa International, Melbourne, Australia.

Contact: 041*******

3. Anjela Demunari, Supervisor, Sweet Doctor, Melbourne, Australia.

Contact: 043*******.

Thank you for going through my resume.

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