Information Technology Manager

JAMES DAVID PASCHAL

*** ********* ****** *****: 919-***-****

Cary, NC 27511 Email: ac1qwu@r.postjobfree.com

Current Objective: To be a significant contributor within an organization where my experience, expertise, and professionalism can be applied to underwrite the success of the IT mission

Qualification Summary

Top-performing IT Manager/Administrator credited with combining strong industry knowledge with a forward-thinking mindset. Focus includes strong fault tolerance, redundancy and proactive management style with the ability to work independently toward team-oriented goals.

Highly knowledgeable, dependable and results-oriented professional with a strong commitment to enterprise technology support and expansion within a Windows Server environment. Strong troubleshooting and technical skills, customer service/relations, project and task ownership.

Strong background in Windows Server 2003/2008/2012 Domain, VMware 5.5/6, Exchange Server, VPN, HP ILO, Windows 7/8/10 clients, NetApp Storage, Active Directory administration, Axxess Telephony phone systems and Voicemail, IP Camera systems, DHCP/DNS, File level security/authentication, SonicWall router/Firewall/WAP configuration, LAN/WAN routing, intrusion prevention, disaster recovery, hosted solutions, McAfee antivirus suite, Office 2012, Laptop/PC deployment, Imaging, Remedy/Spiceworks ticketing systems, Malware detection and isolation.

Proactively identifies enterprise-wide needs and develop solutions to foster a productive business environment. Researches the latest trends through periodicals and online resources in order to identify new trends and facilitate equipment upgrades. Public Trust High Risk Security Clearance

PROFESSIONAL EXPERIENCE

22nd CENTURY TECHNOLOGIES RTP, NC 6/1/2016 to Present

Security Systems Administrator, National Institute of Health

Security vulnerabilities administrator within the Windows server environment and patching via ILO application updates and Registry modifications for The National Institute of Health in RTP, NC.

Vulnerability assessment and resolution for Production and Development in VMware 5.5/6 environment.

Full assessment of all servers including owner/application inventory and documentation for NIEHS.

NASH ROCKY MOUNT SCHOOL SYSTEM, NC 12/2015 to 6/1/2016

Information Technology

Responsible for full Active Directory infrastructure support for 3 schools in the Rocky Mount area

Support all servers, clients, telephony, Internet access, routers, wireless access points, hardware, software, imaging, IP phone systems, Printing, Imaging, active directory

Maintain and upkeep instructor/student Laptops, IPADs, PC’s, email accounts and all access to appropriate applications

SONA PRECISION FORGE, Selma, NC 02/2007 to 08/2014

Information Technology Manager

Improved connectivity enabling IT to support staff growth from 50 to 250

Implemented and managed various process improvements and system enhancements in order to support additional positions

Pioneered numerous server/equipment upgrades and technical framework expansion, including upgrading Windows 2008 Servers, VMware, Exchange Server, Windows 7 client base, VPN, file level security, administration, backup/disaster recovery, Wireless Access Points, Iphone remote email connectivity

Lead the rollout of a Spiceworks-based help desk ticketing system and routine software upgrades, antivirus, troubleshooting. Provided long-term management of all telephony issues and equipment, including IP phone additions

Oversaw the upgrade of business connectivity from a personal pager system to IP phones, strengthening communications and staff member accessibility

Selected, screened, and hired local IT vendors while managing outsourcing relationships

Oversaw contract development and compliance.

Liaised with interdepartmental personnel located throughout multiple divisions, including inventory control, equipment procurement / purchasing, accounting, shipping / receiving and business development

Interfaced with numerous third-party vendors on a daily basis, including AT&T, Windstream, Metrotel, McAfee, Axcient, Suntrust, ADP, Fastenal Vending and more

PREMIER CONSULTING GROUP, Raleigh, NC 01/2005 to 02/2007

IT Manager

Developed multiple IT projects streamlining business and financial operations, managed the HelpDesk and Windows Server activities

Followed Information Technology Infrastructure Library (ITIL) principles and incorporated a Service Management Plan to document procedures for downtime, and developed solutions and preventative measures

Led the StorServer Manager Installation; installed a backup solution for the firm, worked closely with vendors to complete project lists for contract negotiations, purchase agreements, licensing, and service contracts

Spearheaded the Disaster Recovery Plan consisting of duplicate servers and tape library installation at the Mebane facility to duplicate Raleigh’s operations department. Successfully recovered from a full DR test.

SIEMENS MEDICAL SOLUTIONS, INC, Cary, NC 03/1998 to 11/2004

IT Administrator

Administered technology infrastructure and charged with availability, integrity, security, and maintenance of Desktop systems, local / wide-area networks, related systems and hardware, Servers, Server Operating Systems, and Server Applications, Connectivity, Telephony, HP printers, Xerox copiers, cabling, switches, routers, and hubs

Defined standards with the input of management, and communicated and enforced standards among employees, and reported on compliance

Proactively monitored services and responded to alerts and signs of trouble – analyzed, identified issues, performed debugging, and reinitiated systems with little downtime

Provided training to business users on security, network and desktop applications

Assisted upper management with budget planning for IT upgrades and maintaining current systems

Previous experience includes Network Engineer with IBM Corporation (2/1997-2/1998), Network Consultant with Network Specialists, Inc. (10/1996-2/1997) and Nortel Networks (8/1994-9/1996).

EDUCATION & TRAINING

Bachelor of Science in Computer Information Systems, North Carolina Wesleyan College, 2001 Magna Cum Laude

Bachelor of Science in Business Management, North Carolina Wesleyan College, 1999 Summa Cum Laude

VMware VCP6-DCV Boot Camp

Microsoft MCSE Certification + Internet

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