Air Force Customer Service

Robert P. Jankovsky **** Cornell Dr, Rowlett TX, ac1qu6@r.postjobfree.com

Objective

In order to pursue a career in IT I have recently separated from active duty in the US Air Force after 13 years of service and transferred to the Texas Air National Guard as a Client Systems Technician. I also have attained multiple IT certifications from MyComputerCarrier.Com in preparation for this career pursuit. As network management and cyber security attracted me the most in my recent training I will focus on these disciplines in employment and future certifications. The fact that I have a wealth of leadership experience and a strong work ethic developed in my many years of service, will only ensure that I will prosper in the IT field.

Experience 2005 – 2008 US Air Force Langley AFB, VA Application and Development Tech

Hand selected to team up with senior web designer to developed and manage web sites to streamline communication and provide on demand reports generation. Maintained database integrity with up-to-date data migration from real-time application processing to reports archive databases. Winner of multiple achievement awards as well as BTZ. Attained the rank of Staff Sargent in 3 years and 8 months.

Web Design (HDML, PHP, CCS, ASP and Java)

Applications (Microsoft Visual Studio 2005, SQL) 2008 – 2014 US Air Force Kadena AB, JP

Material Management Supervisor

Supervised and performed item and monetary accounting and inventory stock control, financial planning, and funds control. Computed necessities, determined allowance, researched and identified supplies and equipment requirements. Managed operations involved in storage, inspection, identification, and receipt of property. Responsible for facility safety and security.

Personnel Management (Microsoft Office and Adobe)

Material Management (SBSS, Big Safari, ADP and AFEMS) 2015 – 2015 US Air Force Dallas, TX

AT&T Premises Technician

Worked independently in the field as an AT&T service technician. Duties consisted of the installation and repair of internet, VoIP and video services. Also took calls from customers for support for troubleshooting computers, modems and software. Installation required a competence in the use of a wide variety of telephone wiring hand tools.

Training (Poll Climbing, POTS Installation, Troubleshooting Methodology)

Customer Service (Phone Educate, Sales, Tech Support)

Safety (Driver Safety, Ladder Safety, Electricity Safety) Robert P. Jankovsky 7921 Cornell Dr, Rowlett TX, ac1qu6@r.postjobfree.com 2014 – Present Texas Air National Guard Dallas, TX Client Systems Tech

Manage hardware and software system requirements and installation while performing the configuration, management, and troubleshooting of critical systems needed for emergence response packages. As well as remove and replace components and peripherals to restore system operation. Provide real time technical support for all services provided to end-users for operation, restoration, and configuration of information systems. Reports security incidents and executes corrective security procedures.

Platforms (Windows 7 – 10)

Applications (cmd.exe, PowerShell and WDS)

Skills (POTS, Fiber, Cat5 and Cat6 cable making/splicing) Education 2002 – 2015 Community Collage of the Air Force US Air Force Associate of Applied Science Degree

Associate of Information Systems Technology Degree 2016 My Computer Carrier Dallas, TX

IT Certifications

COMPTIA A+

COMPTIA Sec+

MTA Mobility+

MTA OS Fundamentals

MTA Networking Fundamentals

MTA Security Fundamentals

CCENT

References References are available on request.

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