Network Administrator
Resume:
Robert Kane
ac1p19@r.postjobfree.com
SUMMARY
Dedicated IT professional with more than 20 years of hands on IT systems and network management and support with 15 years managing technical projects and staff looking for Tier II Network\Systems Engineer position.
OBJECTIVES
My goal is to obtain a position with a dynamic team of IT network and/or system engineers where I can continue to support system and network engineering functions, specifically in Microsoft systems and/or Cisco networking, IP Telephony and various firewall/security technologies. My skills would be used performing daily operations and tech support, while participating in both the planning and hands on implementation of new projects. Ideally I would be able to grow my technical knowledge and experience and work towards certification in a needed technology area. I enjoy providing customer service directly to customers, while learning from experts to improve my depth in each technical area, thereby freeing specialists to focus more on their area of expertise.
BACKGROUND
Cisco –
oI was a member of Cisco Security Change team responsible for carrying out ACL changes on customers’ ASA firewalls, add url/IPs to Sourcefire/Firepower SMCs/FMCs, perform upgrades on ASA and Sourcefire/Firepower nodes, monitor health and welfare of security devices and troubleshoot/resolve issues.
Diamond Resorts –
oI was responsible for managing Fortinet firewalls for approximately 100 locations with Diamond Resorts International. I provided standard support for routers and switches at these locations as well.
Planned Parenthood Federation of America
oI was responsible for managing the back end server/network infrastructure for Planned Parenthood Federation of America, Inc, a non-profit women’s healthcare organization for approximately 19 years.
oResponsible for Active Directory/Access Management and Cyber Security.
oI had an amazing partner, the Senior Systems Engineer and together we were responsible for the hands-on creation, management and support of approximately 90 physical and virtual servers and about 80 network devices.
oWe had 4 physical locations; NYC headquarter, DC, Miami and New Orleans with approximately 400 users with over 150 of those uses travelling/telecommuting frequently. We also supported approximately 15,000 user accounts from our Planned Parenthood affiliates who required access to SharePoint and other resources.
oMy partner and I were responsible for all aspects of the backend including planning, budgeting, procurement, implementation and support. We worked alongside outside consultants where necessary and where there was appropriate funding. We also provided all levels of support to our 3-4 person helpdesk staff in any issues they could not resolve. When the decision was made to outsource IT 4 years ago, we worked with management to develop the RFP and stayed on to work with Xerox (the chosen vendor) to assist them in the transition.
EDUCATION
State University of New York at Geneseo, NY
Graduated Magna Cum Laude with BA In Mathematics and minor in Computer Science in 1993
Work/Study position as tech support/lab manager for Computer Science department, Member of Computer Science club, Active in Theatre with leading roles in 2 main stage dramas, Created an extracurricular group dedicated to women's health
TECHNOLOGIES AND SKILLS
Networking and Network Security –
oSecurity/Firewalls - Cisco ASA firewalls, including multi-context devices. Fortinet Firewalls (FortiManager, FortiAnalyzer). Sourcefire/Firepower 6.x, Remedy, IPSEC VPN, Cisco ACS, TACACS on ISE. Remote Access IPSEC clients and Wifi access.
oLAN/WAN devices - Catalyst Switches (6513, 4510, 3750), Cisco Routers (2900 and 3845) with OSPF, BGB with private ASN connected to MPLS provider.Cisco 5508 Controllers and 3502 WAPs for Wireless 802.1x with Active Directory authentication via ACS. Riverbed Steelhead, FatPipe Load balancer
oLAN/WAN management software – EM7, Splunk, SolarWinds
Network Applications –
oVMWare VSphere VSphere v4x,/5x, EMC (VNX5300) and LeftHand/HP storage SANS,),
oRemove troubleshooting/support via Webex, Skype and Footprints
oWindows 2003/2008 server, Active Directory 2008 (account and group management, trusts, DHCP, DNS, GPOs), Exchange 2007, Google Apps and Google migration tools (GAPS, GADS, GAMME), SharePoint 2007, SQL Server 2005/2008 administration (basic SQL command knowledge), Backup Exec, TrendMicro Anti-Virus Suite, McAfee/MX Logic anti-spam service, Windows XP/7, Office 2007, FootPrints Helpdesk Tracking software, Remedy helpdesk software, Cisco IPT CUCM and Unity v7x (used G729 and G711 codecs, SIP Trunking, PRI and FXO gateways), VMWare View v4x, Cisco MeetingPlace Express v4x (TomCat on Linux), technical administration and support of Dynamics Great Plains financial software, HP servers, Lenovo desktops and laptops, Macs in AD environment, iPhones and droids with ActiveSync, Blackberry Enterprise
oExcellent communication and customer management skills. Proficient in project management. Experience with HIPAA and PCI compliance standards.Made IT Manager and managed staff within 5 years of employment at PPFA.
EXPERIENCE
Security Change Engineer
The Select Group contractor for Cisco Inc, Research Triangle Park, NC
Apply ASA firewall changes – Create change MOPs from customer RFCs. MOPs include ACL changes, pre-implementation and post-implementation tasks and include rollback plans. Execute changes in customer designated change windows. Troubleshoot any issues with customer. Escalate to TAC if needed. Work with customer to plan and implement firewall upgrades.
Apply Sourcefire/Firepower changes – Add URL/IP filtering rules, suppress customer specified alerts, push policies to nodes. Escalate issues to TAC if needed. Work with customers to plan and update sensors FMC/SMC.
Activate new nodes. Add nodes to Remedy, EM7, Splunk. Enable TACACS via ACS or ISE. Ensure device configuration meets standard settings for NTP, banner, ssh logon, device logging, etc. De-activate old nodes and remove from systems.
Handle health tickets for all devices managed. Escalate to TAC if required.
4/16 – 4/17
Network Engineer – Tier II
4/14 – 3/16
Diamond Resorts International, Inc, Las Vegas, NV
Rollout of Fortinet Firewalls – Assist in the deployment of Fortinet firewalls to all Diamond Resorts locations. Responsible for preparing all firewalls with initial configuration template, registering for warrantee, enrolling in FortiManager firewall management system and FortiAnalyzer log analysis system. Developed Excel formula sheets to create deployment script customized for each location that would minimize downtime during deployment. Created vbScript scripts to manage new DHCP scope creations. Worked with Senior Network Engineer to deploy at each location. Update URL white list as appropriate and deploy policy changes throughout the enterprise.
Update/Reconcile Network Documentation including SolarWinds Orion NMS – Updated IP Master Lists during Fortinet deployment. Reconciled nodes and node interfaces in SolarWinds with IP Master List and continuing to tune process for monthly reconciliation of IP Master list with SolarWinds node database. Updated enterprise Visio diagram with large/key sites, including addition of labeling port links. Working on consolidating information for all DHCP scopes, Music on Hold devices, Wireless AP’s and Cisco IOS versions and maintenance information into appropriate single spreadsheet masters.
Handle Support Tickets as needed. Identify any incoming support tickets for the networking group and resolve accordingly. Solve severe complex issues or escalate to Level 3 network engineers. Use packet capture and similar debugging tools to resolve issues.
Chief Technologist/Systems Architect
10/94 – 1/2/14
Planned Parenthood Federation of America, Inc, New York, NY
Moved NYC and DC Offices – Managed all IT related aspects of moving our NYC office to new location and building a data center, including rack, power, A/C design of data center, IDF/MDF layout and wiring to all floors, Telco provisioning, budgeting/purchasing/implementing new servers and switches, creating IT move plan to minimize downtime. Performed same steps for DC office move to new facility. The IT portion of both moves were completed according to schedule and budget with limited down time to the organization.
Upgrade SANS in NYC and DC –Designed SAN solution for each site, purchased and installed SANS, Moved VMWare servers to new SANS. Migrated all users on old file and print clusters to new virtual servers. Space was dramatically increased by ~500% and we were able to virtualize over half of our physical servers before the outsource project began.
Implemented SIP trunking with Verizon at both our NYC and DC sites. Re-Architected WAN to improve voice quality and increase data between sites. Created architecture that separates voice and data traffic. Recreated VPN’s between sites and added OSPF routing over VPNs. Created OSPF network route maps that forced data VLAN traffic over VPN and voice traffic over MPLS WAN to maximize available MPLS bandwidth for voice. Used additional cost effective PRIs to maximize inbound call traffic. Utilizing low cost/high bandwidth VPN for data enabled us to dramatically increase our voice capacity without requiring expensive upgrades to our MPLS network.
Created many vbScripts for management and reporting on Active Directory, including an early vbScript that synchronized Global Address Lists across multiple AD forests. Some experience building powershell scripts.
Worked with vendors to create a new online Learning Management System site that managed training for over 15,000 customers. The LMS required creating a custom solution for Single Sign On that used IPSec VPNs, Domain Trusts and an intermediary SQL database that pulls records from Active Directory on a nightly basis and syncs with cloud based LMS system. This system continues to serve over 15,000 customers and allowed the organization to forgo purchasing an extremely expensive Identity Management System.
Responsible for meeting with departments on all IT related projects and proposals, gather/review requirements, work with vendor or IT team to develop proposals. Responsible for reviewing all IT related contracts. Work directly with IT related vendors to negotiate appropriate contract language and terms. This ensured that all projects were properly vetted and approved, that appropriate IT/HIPAA/PCI security issues were addressed in contracts and that our departments/divisions had clear goals and outcomes defined in the contracts.
Responsible for the financial management of my department including all annual software and hardware maintenance expenses. Responsible for tracking all Capital and special fund purchases and ensuring budget compliance. Responsible for creating budget – operations, capital and any special funding for each year. My department came in within budget each year that I managed it.
REFERENCES AVAILABLE UPON REQUEST
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