Data Entry Customer Service

Wenjing He

Grand Rapids, MI *****

616-***-**** • ac1hmo@r.postjobfree.com

PROFESSIONAL SUMMARY

Seeking a position in a clerical and customer service environment where I can use my 15+ years of office experience and learn new skills. Proficient with Microsoft Word and data entry functions. I enjoy working in a team environment, have a solid work history, and seeking opportunities for training and advancement.

SKILLS & ABILITIES

More than 20 year experience in general office and Human Resources work, including computer skills, such as Microsoft Office, Outlook, Excel and Word. Responsible for the following:

Management of the company’s human resources planning

Company’s foreign affairs

Government relations and reporting

Employees performance evaluation and promotion

Employee recruitment and training

Wage and salary management for employees and payroll

Employees’ attendance and leave

Management of retired staff

File management

Organizing, budgeting and coordinating the company’s annual celebration and regular activities

WORK EXPERIENCE

Grand Rapids Chinese School, Grand Rapids, MI Elementary Teacher

10/2016 to 05/2017 Teach 3rd grade students in a Chinese immersion environment. Assist students with reading, writing, pronunciation, and proper beginning grammar of learned words. Assign homework to students, administer chapter tests and grade both homework and assignments. Use of computer applications for video and PowerPoint presentations and internet research for lesson planning.

Goodwill Industrial Retail, Grand Rapids, MI Material Processor

08/2016 to 10/2016. Worked within a retail store sorting incoming inventory, placing price tags on items, and placing items into the shopping area. Assisted customers with questions and locating items.

WGVU, Grand Rapids, MI Media Development Intern

07/2016 to 08/2016. Assisted Media Development Coordinator with maintaining the Kid’s Clubhouse program. Sent out mass emails to members of event reminders and keeping track of responses. Conducted phone surveys to local community members regarding their satisfaction of scheduled television programs.

Fujian Huangmi Industrial Co., Fuzhou City, China Manager Assistant of HR Department

09/1997 to 12/2014. Participated in monthly strategic planning of company workflow. Prepared Visa applications for employees working internationally. Maintained working relations with China’s Foreign Affairs Office to streamline application process. Managed over 150 employee wages and benefits. Data entry of employee payroll, attendance, and leave. Worked with employees to resolve payroll issues. Employee performance evaluations and promotions. Recruited employees through online advertising and job fairs. Member of hiring panel, and completed hiring documentation. Responsible for training of training of new office staff.

Fujian Huangmi Industrial Co., Fuzhou City, China Administration Assistant

12/1993 to 09/1997. Assisted the Administrative Manager with all office duties. Organized, and coordinated company events and stayed within budget limitations. Acted as liaison between managers and employees and communicated with all departments to ensure all received the same information.

Fujian Huangmi Industrial Co., Fuzhou City, China Office Clerk

11/1991 to 11/1993. Responsible for file management of six departments including confidential records. Ensured all records were organized and easily accessible. Maintained record of file sign-out with employee signatures. Authorized user of company seal to transfer records through the mail. Recorded weekly meeting minutes. Greeted, received and directed visitors. Answered telephone calls and directed them to appropriate personnel.

EDUCATION

2016 ESL Program Completion Certificate, President’s list, 4.0 GPA

Grand Rapids Community College, Grand Rapids, MI

2003 Bachelor of Business Administration, Business Management

Fujian Provincial Committee Institute of China, Fuzhou City, China

1989 Associate of Business, Secretary

Occupational University of China, Fujian ZhongHua, China

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