Customer Service Sales
Resume:
RESUME
Sandra Doicin * **** Royal Palm Drive, Edgewater, FL 32141 * 386-***-****
Education
• Western Senior High School, Baltimore, Maryland, 3.5 GPA, Business Curriculum Diploma
• University of Maryland Baltimore County, Baltimore, Maryland, 3.0 GPA Continuing Ed
• Metropolitan Community College, Omaha, NE, 4.0 GPA, Dean's List, Continuing Ed
Employment History
6/14- Present Front desk medical receptionist Florida Hospital Centra Care, Port Orange, Florida
for busy urgent care center. Typical duties include checking in and out of patients, including collecting demographic and insurance information, ensuring eligibility and benefits; maintaining payments, deposits, and daily reports, and providing exemplary customer services according to the company Mission. Other administrative duties as needed.
11/12-05/14 Medical Receptionist supporting four physicians in a private practice setting
Allergy, Asthma and Immunology Associates, P.C., Omaha, NE
Duties include:
• Collecting and processing demographic and insurance information for scheduled patients, walk-in shot patients and infusion patients.
• Timely and efficient data processing of patient information using windows based medical software.
• Insurance verification and eligibility using a variety of websites and eligibility phone services.
• Administrative support to the nursing staff.
• Excellent communication and interpersonal skills with patients, office staff and medical staff.
7/09-11/12 Alegent Health, Lakeside Hospital and Immanuel Hospital, Omaha, NE
Patient Registrar In Diagnostics, Emergency Department and Nebraska Spine Hospital. Registration duties include:
• Collecting and processing demographic and insurance information for walk-in and squad-delivered patients.
• Timely and efficient data processing of patient information using windows based medical software.
• Insurance verification and eligibility using a variety of websites and eligibility phone services.
• Administrative support to the nursing staff.
• Excellent communication and interpersonal skills with patients, office staff and medical staff.
1/06-7/09 Nebraska Orthopaedic Associates, Omaha, NE
Medical Receptionist in support of 11 surgeons. Front office duties include:
• Effectively receive and process 50-100 patients a day using Unix medical software – collecting demographic, insurance and work comp information from patients and collecting copays.
• Exemplary customer service and interpersonal skills in meeting, greeting and processing patients.
• Answer and successfully dispense 12 incoming phone lines.
• Administrative support to the physicians, nurses and PA's, and other departments as necessary.
4/05-12/05 LA Weight Loss, Omaha, NE
Center Manager. Management duties included:
• Sales consultations with successful conversion of potential clients.
• Weight loss counseling and education to clients in various stages of weight loss.
• Training and development of three full time sales counselors.
• Payroll, inventory and chart maintenance.
• Responsible for 50% of all center revenue.
10/04-3/05 Robert Half International Staffing Agency, Omaha NE
Temporary Administrative Employee with clerical and administrative assignments including:
• Administrative Assistant at Union Pacific, Safety and Licensing Department
• Assistant to the President of Signa Development Services
• Both offices offered permanent employment.
10/04-3/05 Memories, Etc. Scrapbook Store, Omaha, NE
Part-time Sales Associate and Creative Consultant, duties included:
• Inventory, pricing and display of products.
• Sales and cash register reconciliation.
• Creative consultation, education and demonstration of various scrap booking styles.
5/4-10/04 Peck's Family Practice, Ormond Beach, FL
Medical Receptionist responsible to two physicians and 6 nurses, duties included:
• Checking in and out patients, including updating demographic and insurance information and collecting copays.
• Scheduling appointments and required tests.
• Chart maintenance and triage.
• Patient follow up including written and telephone correspondence.
• Diagnoses coding.
• Posting private and insurance payments to patient ledgers.
10/3-4/04 Robert Half International and Celebrity Staff Services, Omaha, NE
Temporary Administrative Employee, various clerical and administrative assignments including:
• Administrative Assistant at Ameritrade, International Currency Exchange Department, processing buy and sell orders, and providing quotes.
• Data Entry at Gallup, processing hand written survey responses.
4/03-10/03 Creighton University Medical Center, Hematology/Oncology Departments
Medical Receptionist responsible to 4 Physicians, their nurses and techs. Duties included:
• Clerical processing of incoming patients.
• Checking patients out, scheduling appointments and various tests throughout the hospital.
• Triage and maintenance of medical records.
• Create excellent rapport with patients and families.
4/96-2/03 Skin Specialists, P.C., Dr. Joel Schlessinger, Omaha, NE
Lead Receptionist and Patient Coordinator, duties included:
• Recruited, trained and supervised reception and file room staff.
• Telephone communication using 10 line system.
• Maintained and updated patient information using Unix medical software.
• Scheduling of appointments and surgeries.
• Balancing and reconciliation of daily charges and payments.
• Cosmetic surgery sales consultations and pre-and post-operative care of surgery patients.
• Maintenance of sales lead data base and lead follow-up.
6/93-10/96 Idelman Telemarketing Services, Bellevue, NE
Outbound Sales Representative, duties included:
• Telesales and customer service for several different products.
• Data processing of customer orders.
• Daily report preparation and filing.
9/94-6/95 MFS Network Technologies, A Peter Kiewit Subsidiary, Omaha, NE
Accounting Secretary, responsible to three controllers. Duties included:
• Administrative support to controllers and staff.
• Compilation and typing of accounting correspondence and alphanumeric reports.
• Acted as liaison to print company for ordering and tracking business card orders company-wide.
2/92-2/93 Jetsnap Photo Lab, Alconbury AFB, England
Customer Service Representative and Cashier, duties included:
• Opening and closing of store, including reconciling daily journals.
• Maintenance of film, processing equipment and chemicals.
• Special orders and customer complaint resolution.
• Photo quality assurance.
5/90-5/91 Prudential Property Services, Huntingdon, England
Building Control Secretary, responsible to three Building Control Officers, duties included:
• Administrative support, including typewritten correspondence and bid specifications.
• Telephone communication with clients, builders, suppliers, and project managers.
• Scheduling of meetings, appointments and travel.
• Blueprint and file maintenance.
2/81-2/90 Chesapeake Financial Services, Richard Hiteshew, CFC, CLU, Baltimore, Maryland
Executive Secretary and Personal Assistant. Duties included:
• Transcription and heavy typing of reports, wills, leases, business contracts, insurance policies, portfolios and budgets.
• Filing of client correspondence and buy and sell orders.
• Customer relations, including scheduling appointments, interviewing, and follow up.
• Scheduling meetings and travel.
• Bookkeeping and payroll.
Additional Training and Skills:
• 7 years experience as a trade show exhibitor, including the ICAN Conference, Buy the Big O, and AAD Conference.
• Attendance and participation in 5 consecutive AAD Conferences in various states.
• Numerous Chamber of Commerce Management and Leadership Seminars.
• Creator, editor and publisher of the first monthly newsletter at Nebraska Orthopaedics.
• 2 week intensive management, sales and product training at company headquarters in Overland Park, KS for LA Weightloss.
• Various speaking engagements including “Lunch and Learn” seminars at Mutual of Omaha and Welcome Wagon of Omaha.
On-going computer based training on compliance regulation in Healthcare.
References available upon request.
Contact this candidate