Customer Service Manager
Resume:
Keith Parker
Odenton, MD *****
email: ac1bxd@r.postjobfree.com
Objective: To obtain a position and utilize my experience, knowledge, skills and abilities for the successful completion of each job duty.
Skills/Certificates: Class B CDL license w/air brake and passenger endorsement
Work Experience:
05/17 – Present Driver
Metro Access, Hyattsville, MD
Conduct pre- and post-trip inspections to ensure proper operating condition of vehicle and on-board equipment
Successfully perform scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a reasonable time frame
Ensuring the safety of all passengers by use of appropriate on-board restraints
Ensure safe and clean vehicle condition at the start and end of each shift
Communicate effectively with dispatch or central office personnel via two way radio
Adjust to variables in normal working conditions, including adverse weather, traffic and construction, passenger problems, accidents and trip changes
Provide excellent customer service including assistance in boarding and deboarding, supplying information, and responding appropriately in the event of emergency
Diffuse difficult situations and maintain order onboard vehicle
Document thoroughly the course of the day including odometer readings, times, and passenger information
Accurately collect and reconcile cash fares collected from customers
Employ all techniques of defensive driving to minimize the risk of accidents and passenger injuries
Maintain a safe work area and focus on safety
Maintain a professional demeanor
04/16 – 04/17 Driver
Goodwill, Arlington, VA
Drove donations to several Goodwill locations
Drove 24’ box truck
Load and unload truck
Trained new drivers
Followed all safety codes
02/16 – 03/16 Laborer
Labor Finders, Laurel, MD
Load, unload, and identify building materials, machinery, and tools, and distribute them to the appropriate locations, according to project plans and specifications
Use tools and equipment to demolish walls in old buildings.
Clean and prepare construction sites to eliminate possible hazards
01/09 - 12/10 Warehouse Clerk
C&S Warehouse, Jessup, MD
Received trucks and unloaded merchandise.
Stacked merchandise on racks.
Stocked warehouse with tools.
Ensured machinery is serviced and functional.
Fulfilled customer orders.
Moved materials off racks and package for shipment.
Filled requisitions, work orders, or requests for materials, tools, or other stock items.
Followed all safety codes.
Placed merchandise on pallets or shelves for distribution.
Recorded amounts of materials or items received.
Performed facilities maintenance.
Sorted material according to size, type, style, color, or product code.
Carried out tasks as assigned by the warehouse supervisor / manager.
Identified damage, loss, or surplus of goods and materials stored in the warehouse.
1/07 – 10/08 City of Bowie, Bowie MD
Trash Collector
Collected refuse on designated route within municipality dumps
Removed refuse from containers onto truck
Hoisted device that raises refuse bin attached to rear of truck dumps contents into opening in enclosed truck body
Education:
6/1990 Bladensburg High School, Bladensburg MD
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