Victoria Maione ac1545@r.postjobfree.com 609-***-****
Bordentown, NJ 08505
WORK EXPERIENCE
Account Manager/Retention Specialist
Dodge Data & Analytics - Hamilton, NJ - August 2015 to July 2017
• Personally manage over 700 accounts
• Work closely with my sales team to handle/resolve all service requests
• Work within Siebel and Horizon portals to manage all account activity
• Onboard new accounts within three days of signing
• Assist accounts with product review and training, user registration, password help, contract questions, and billing
• Contact high risk accounts on a monthly basis
• Call and send email reminders to automatic renewal accounts to ensure loyalty and continued product satisfaction
• Process manual contracts and future expiring accounts to extend service dates
• Contact all customer cancel and expire cancel requests in order to retain their business with save strategies
• Make upward and downward revisions to product, terms, stages, geography, billing, and rate
• Contact all recently canceled accounts within 15 business days of cancellation with a restart offer
• Assist in the training of new hires
• Number one Core Account Manager in 2016
Recruiting Coordinator for Northern Arizona
Wyndham Vacation Ownership - July 2014 to February 2015
• Conducted a high volume of applicant phone screens
• Set up/scheduled interviews
• Conducted face-to-face interviews
• Wrote and posted requisitions to Taleo and other career boards
• Presented at real estate schools to recruit students obtaining their real estate license
• Recruited/hired for sales, administration, and marketing positions
• Coordinated drug and background checks
• Ran new hire orientation for marketing, sales, and administrative departments
• Completed new hire paperwork and employee transfer forms
• Began process for internal transfers and rehire candidates
• Held career fairs
• Data tracking for PREP, hiring sources, reports, calls, interviews, etc.
• Coordinated orientation schedules with new hires, training department, and Human Resources
• Maintained proper business acumen
Client Services Manager, Enterprise Licensing
Infobase Learning Co - New York, NY - January 2013 to October 2013
• Answered all client inquires and question in a timely and efficient manner
• Used creativity and innovation to produce successful marketing materials and strategies to help increase brand recognition and usage of Career Insider website
• Took marketing calls to help our clients promote the Career Insider resource on their school's campus
• Edited Vault/Career Insider company profiles
• Tracked and helped resolve site content or functionality issues
• Utilized Google Analytics to create reports for our clients
• Used GoToMeeting to give webinar demonstrations of the Career Insider
Account Executive, Enterprise Licensing
Infobase Learning Co - New York, NY - June 2012 to December 2012
• Met or exceeded revenue goals
• Maintained high volume of daily phone activity in order to maximize number of prospects and clients
• Presented client-specific demonstrations of Vault's services and product site
• Conducted prospect/lead follow-up calls
• Worked collaboratively with content and corporate sales teams to drive revenue growth with new and existing client/customers
Retail Advertising Account Executive
The Times of Trenton - Trenton, NJ - September 2010 to May 2011
• Reviewed, edited and presented concepts/layouts/copy to clients for approval; verified status of creative jobs
• Scheduled client meetings/appointments/managed account calendar and timeline
• Managed a wide variety of tasks and accounts at one time including pitches to the client and client's ad budget
• Interacted daily with clients and accounts to discuss current and upcoming projects/campaigns
• Acted as liaison between clients and advertising agencies to ensure client's needs/goals were met
• Processed invoices/expenses for all accounts; procured billing statements to clients
Assistant Director for Citizen Outreach
Fund for the Public Interest - Chicago, IL - July 2009 to December 2009
• Recruited, scheduled and conducted interviews; hired and managed a campaign staff of canvassers
• Handled Human Resource's tasks such as payroll, scheduling, ordering supplies, keeping track of the staffing/ new hire information and expense reports
• Created and maintained fundraising reports in Excel and detailed membership numbers to headquarters
• Taught and trained procedures for effective canvassing, campaigning and fundraising to staff
• Evaluated staff performance and gave ongoing feedback
EDUCATION
Bachelor of Arts in Communication 3.4
Rutgers University-New Brunswick - New Brunswick, NJ 2009
SKILLS
writing, communication, marketing, client services, Taleo, Dynamic Insights, Siebel, Microsoft Word, Excel, PowerPoint, interviewing, on-boarding, phone screening, sales, editing, CRM, Horizon, Outlook, account management, recruiting
LINKS
http://www.linkedin.com/in/%20victoria-maione-82522635
CERTIFICATIONS/LICENSES
Social Selling Mastery
April 2016
ADDITIONAL INFORMATION
**Additional Work Experience: Waitress from April 2009 – July 2009; Receptionist at Mazda from January 2012 – June 2012