Desktop Support Active Directory

Timothy D. Murphy

*s*** Millcreek Lane, Naperville, IL 60540 630-***-**** ac11b9@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished IT professional with demonstrated success in implementing strategic IT initiatives which improve business functionality.

CAREER HISTORY

Client Confidential, IL (Contract)

Desktop Support Technician June 2017-Present

Responsible for providing desktop support for hundreds of users

Refresh and deploy desktops/laptops and provide post install support to users in a Windows and Macintosh environment

The Warranty Group, Chicago, IL (Contract)

Desktop Support February 2017- March 2017

Provides telephone, in-person and remote support to end-users

Monitors ticketing system and completes tickets in a timely manner

Installs and deploy new PCs and Notebooks, including data migration and installs all peripheral components

Loads appropriate software packages including OS, networking components and office applications

Identifies and fixes hardware and software needed to satisfy user requirements

Assists in the customization and adaptation of existing programs to meet user’s requirements

Connects users to networks and provides initial training in facilities and applications

Coordinates activities with network services and information systems groups

Coordinates with software and hardware vendors to troubleshoot issues

U.S. Department of Energy, Argonne, IL (Contract)

Desktop Support Technician September 2016 – December 2016

Responsible for providing desktop support in person and over the phone to 1000+ users

Image and deploy desktops/laptops and provide post install support to users in a Windows environment

CompuCom, Chicago, IL (Contract)

Technical Support Analyst March 2016-August 2016

Provide desktop support and break-fix services to Disney corporate users, sales and support for ESPN and ABC news users and other business units in a PC and MAC environment

Administration of VOIP phone systems for local site

CBRE, Oak Brook, IL (Contract)

Field Support Technician December 2015-January 2016

Oversee the daily operations of the local area network

Install and upgrade operating systems including business applications and associated peripherals

Maintain a daily backup of all network files

Troubleshooting any software and hardware problems through debugging, testing, and vendor assistance

Basic administration of phone and voicemail systems for site

Kellen, Oak Brook, IL

IT Support Specialist September 2015-December 2015

Monitoring and responding to tickets logged into the helpdesk system

Ensuring timely completion of all support requests; assisted with upgrade of MS Office to Office 365

Analyzing software and hardware problems and determining best course of action to resolve the problem

Maintaining inventory of hardware and software, ensuring compliance for warranty and licensing purposes

Convergint, Schaumburg, IL (Contract)

IT Support Specialist May 2015-June 2015

Completing support tickets for both Mac and PC’s in a timely manner

Documenting IT procedures

Imaging computers for internal use

Troubleshooting networking issues for remote users

Water Quality Association, Lisle, Illinois (Contract)

IT Support Technician September 2014-March 2015

Responsible for resolving all IT issues for approximately 70 users, both onsite and remotely

Support of MAC and Windows computers and associated peripheral devices

Assist with networking support and troubleshooting

Provide first-level Active Directory support including adding and deleting accounts

Created on-boarding and off-boarding process; created technical procedures and documentation for users

Assisted in upgrade of MS Office to Office 365

Intouch Solutions, Chicago Illinois

IT Support Specialist II April 2013- July 2014

Monitor the office network and internet connectivity to ensure all network environments are operational

Assist in maintenance of network/server equipment, network security and provide email support

Coordinate technical projects including VoIP, wireless and audio/video setup

Responsible for working on all IT related projects, including reporting and documentation

Maintain software licensing and configuration in order to ensure compliance

Manage operating systems, security updates, computer upgrades, major and minor software upgrades

Manage Active Directory Users and Computers in a Windows Server 2003 environment

Responsible for VoIP phone deployment including configuration of accounts in the Avaya Database

Discovery Communications, Chicago, Illinois

Desktop Support Specialist II June 2006-March 2013

Troubleshoot, install, configure and upgrade software, hardware and peripherals in both a Windows and Mac environment

Provide onsite technical support at two locations totaling approximately 230 end-users and support approximately 25 remote users’ hardware, software and VPN connections

Responsible for remote support of over 6 satellite locations with approximately 200 users

Managed, tested and configured users in migration project from Lotus Notes to Microsoft Outlook 2010

Exceeded Service Level Agreements on 97% of support tickets while providing a high degree of customer service

Responsible for BlackBerry and iPhone configuration, support and administration

Replace network infrastructure including firewall and switches

Configure, troubleshoot and support video conferencing equipment

Provided technical training on hardware and software for end users having a varying range of technical skill levels

Planned and executed office location moves involving more than 75 users as well as various department moves involving the relocation, configuration and testing of all technical equipment

Tested Mobile Iron for Android and Mac iOS

Manage hardware asset tracking and inventory at 2 locations

Responsible for procurement and tracking of IT related consumables

Emerson Network Power, Warrenville, Illinois

PC Desktop Support Technician November 2005-June 2006

Supported approximately 75 end-users onsite and approximately 25 remote users

Provided Lotus Notes training and support

Set up, configured and maintained VPN software and troubleshoot related issues

Responsible for weekly network data backups and assist in disaster recovery plan and procedures

Managed pc and laptop inventory tracking

Investigate new software products, hardware and various technical solutions

PROFESSIONAL

A+ Hardware and Software Certified Professional

CCNA Coursework Completed

TECHNICAL SKILLS

Platforms: Windows, Mac OS Mobile Platforms: Android, Blackberry and iOS

Server: Microsoft Server 2008 R2, Microsoft Exchange 2010 Networking: Cisco IOS

Software: Adobe Creative Suite, BES Administrator, Citrix, ImageX, LANDesk, LogMeIn, Lotus Notes, MS Active Directory, Microsoft Office Professional and Office 365, Outlook, Project, SharePoint, Visio, Parallels Desktop for Mac, Portico, Remedy, ServiceNow, SCCM Console, SMS Administrator

EDUCATION

Iowa State University, Ames, Iowa Degree: Bachelor of Liberal Studies Graduation: December 2002

College of Du Page, Glen Ellyn, Illinois Degree: Associate in Engineering Science Graduation: August 1996

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