Operations Director/Project Management Office Manager

Kathleen E. Stoltenberg, PMP

***** ** **** ******, *********, WA 98671

360-***-**** ac0yc4@r.postjobfree.com

https://www.linkedin.com/in/kstoltenberg

Operations Management Executive Leadership Process Improvement

Project Manager Team Development Business Analysis Account/Customer Management

Are you looking for someone who can build winning teams and relationships, take on any challenge, is self-managed, dynamic and innovative, with a proven track record of broad experience and results? I'm here.

Selected Highlights

Achieved 7 promotions in 14 years and was responsible for the continued success of the Customer Service/Order Management team, production control/capacity planning, and offshore plant procurement

Achieved 75% improvement in commit to orders, 50% reduction in site lead time, 30% improvement in manufacturing efficiencies, 30% reduction in inventories, 25% improvement in turns, consistent delivery performance above customer expectations, and #1 supplier awards from industry leaders such as Intel

Drove a record overall portfolio gain of 10% per year on recurring revenue and first year new sales increase of $1 million by instituting a large account management methodology

Reduced cost by 10% and increased throughput by 25% within first 6 months by utilizing lean methodologies to revise processes and procedures, and reorganizing and restructuring division

Dramatically improved customer retention by developing productive, long-term relationships with clients, C-level decision makers

Strong knowledge of Healthcare, Financial, ARM, Software/SDLC, Manufacturing and Semiconductor industries, and all of the relevant legal and regulatory issues

Exceptional ability to quickly grasp new environments and optimize staff and process utilization

Core Competencies

Project Management

Coach/Motivator

Maximizing/Streamlining

Risk Management

Contract Negotiations

Program Management

Research/Analysis

Team Development

Budgeting

Vendor Management

Six Sigma/Lean Practice

Strategy Development

Operations Strategy

Customer Experience

Policies/Procedures

Performance Management

Supply Chain Management

Account Management

Professional Experience

Kathleen Stoltenberg Consulting Business Consulting and Project Management

July 2015 – current

Core Health and Fitness, LLC Vancouver, WA August 2016 – March 2017 Order Fulfillment Manager

Revised entire order-to-cash process, implemented order fill rate tracking and corrective actions that drove order fill rate from 57% to 94% in 6 months. Managed a team of domestic and international Account Coordinators. Resolved customer escalations and ensured best possible customer experience.

Registar Systems Scottsdale, AZ July 2015 – November 2016

Contract (remote) Project Manager/Business Consultant for SaaS Educational Enrollment/Registration Software. Managed all aspects of on time/on budget delivery of large implementations of SaaS Educational Enrollment and Registration software. Projects included 24 school districts in Oregon, and another large implementation in Iowa, managed remotely with travel on-site for presentations and milestone meetings.

Columbia Ultimate Vancouver, WA 2003 – June 2015

Operations Manager

Drove top line increase of 20%; managed all operations staff (60+) plus contractors and vendors, and maintained close client relationships through constant client visits and travel. Promoted to positions of increasing authority and responsibility due to my proven record of results.

Increased revenues 14% in 2014 with 17 less staff and exceeded year-end revenue bonus target

Achieved 120% of revenue bonus goal by integrating staff and numerous process improvements

Successfully assumed full P&L responsibility and oversight of operations, implementation and support, product development, and client management of all business functions across three major product lines

Generated AOP that resulted in a savings of over 20% through creating monthly budgeting and complete P&L responsibility goals for all operations

Developed standards of performance (SOPs) and key performance indicators (KPIs) to support goals

Launched new product and ramped team without investment capital or debt while reducing expense on legacy team and simultaneously growing recurring revenue

Selected as keynote speaker for presentation on Excellence in Client Service at 2014 User Group Conference

Developed productive, long-term relationships with key stakeholders and clients

Planned, directed and coordinated all aspects of this $16 million – 60+ person software development, implementation, and support team, with 350+ clients to service

Ensured that operations ran smoothly and met all company policies

Strategic Unit leader

Business Unit Leader, Premier Accounts

Drove a record overall portfolio gain of 10% per year on recurring revenue and first year new sales increase of $1 million by instituting a documented large account management practice

Reduced lead time for product upgrades by 30% and new implementations by 20% through numerous improvements to organizational efficiency

Improved client satisfaction ratings on average by 5% to consistently achieve and maintain a minimum 98% client satisfaction rating month over month

Owner of top 110 largest accounts and the teams that serviced them; responsible for overall portfolio revenues, client satisfaction, ongoing sales and support of products and software upgrades, and implementation of new products and professional services

Successfully managed the support, professional services, implementation services, project management, training, programming, call center, client relations and account management teams

Initiated numerous improvements to client services including annual client site visits and quarterly business reviews, personally visiting all 110 clients the first year and doing follow up visits annually on key accounts

Senior Manager, Associate Excellence (Human Resources)

Dramatically improved corporate and employee performance and goal management by implementing a complete hosted performance management program (SuccessFactors), and leading company training, change management, system administration and configuration. Received outstanding reviews by upper management.

Reduced overhead costs by 10% by integrating numerous software solutions including a conversion from Ceridian to ADP, complete with interactive employee portal

Aligned corporate goals and continuously improved cross-functional communications and business execution by facilitating goal setting sessions from executive level through team levels

Improved workplace morale, retention and efficiency by developing and launching reward and recognition programs, policies for remote employment, educational reimbursement, travel, dress codes, and disciplinary action procedures, developing and leading company on-boarding and change management communications

Director, Client Services

Revised processes and procedures, reorganized and restructured division, reduced cost by 10%, increased throughput by 25% within the first 6 months of being recruited to take over fulfillment process after sale (from client implementation project kick-off through go-live on software) for multiple software products.

Successfully managed project management, technical support, call center, technical and business analysts, programmer/analysts, technical trainers, Integration analysts, and installation staff, including teams in Atlanta, GA, Vancouver, WA, and United Kingdom offices as well as an offshore development team located in Tomsk, Russia, and multiple outsourced contract programmers, writers, and analysts.

Improved profits and greatly reduced costs by implementing a Certified Provider program to allow managed partner outsourcing of programming resources

Achieved 100% PMP certification of Project Management team by establishing PMO team study sessions and goals. Personally coached project management staff by mentoring large, complex, and high profile implementations

Actively engaged in executive team to contribute in a strategic capacity for business and operations planning, goal setting, and execution of corporate vision

SEH America, Inc. Vancouver, WA 1988 - 2003

Senior Manager, Order Management

Senior Manager, (multiple production/manufacturing units)

Achieved 7 promotions in 15 years and was responsible for the continued success of the Customer Service/Order Management team, production control/capacity planning, and offshore plant procurement. Successfully managed various manufacturing areas throughout the facility, including CZ Inspection, CZ Crystal Growing, CW/PW Ingot Mount/Slicing through Edge Grind, and the EPI (Epitaxial Wafering) plant, with record yield, output, safety and performance results in every area.

Broke records for yields, safety, on time delivery, and all production metrics utilizing Lean Manufacturing, 5S, Six Sigma methodologies, while managing over 200 staff in 24/7 operations and multiple departments in a high volume and high mix silicon wafer manufacturing environment with extensive ISO requirements.

Achieved 75% improvement in commit to orders, 50% reduction in site lead time, 30% improvement in manufacturing efficiencies (through collaborative work with manufacturing to level schedules and optimize machine constraints), 30% reduction in inventories, 25% improvement in turns, consistent delivery performance above customer expectations, and #1 supplier awards from industry leaders such as Intel.

Improved company profits through successfully managing capacity in U.S. facility and offshore plants in Scotland, Malaysia, Shah Alam, and Japan.

Significantly increased workplace efficiency by translating complex, time-sensitive customer demand and forecasts into innovative production plans, capacity and staffing requirements, budgets and inventory plans.

Supplied superior strategic information and expert support on inventory management, corporate OTD, budget planning and capacities in executive-level planning activity.

Ensured we met and maintained 100% on time delivery and the highest possible standards of customer satisfaction through improved methods to track and report customer metrics, interfacing with customers in supplier feedback meetings, and implementing customer score cards to measure our performance.

Dramatically improved lead times, reduced cost, and increased productivity through constant and successful demand and product mix analysis and Kaizen activity for improvements to reduce bottlenecks.

Selected as charter member of the Lean Business Team and Northwest Consortium of Lean Businesses since Nov. 2001 and was active in site-wide implementation of Lean Manufacturing methodologies and training.

Streamlined the ordering process for clients by completely revising order entry and planning methods.

Reduced overhead costs for the facility by 10%, implementing consignment and managed inventories, leveling production schedules, and implementing flow planning.

Education

Concordia University, Portland, OR

Bachelor of Science - Business Management (Communications, Leadership) (GPA: 4.0)

Minor in Entrepreneurship, Minor in Accounting

Awards/Honors: Magna Cum Laude

Clark Community College, Vancouver, WA

Associate of Arts – Business Administration (GPA: 3.8)

Awards/Honors: Cum Laude

University of Nebraska, Lincoln, NE

General Studies, Psychology

Certifications

Project Management Professional (PMP) Certified, Project Management Institute, Member, Portland Chapter: 2007 - current

Additional Credentials

Skills

Technical Skills

Volunteerism

Interests/Activities

Lean Manufacturing, Inventory Management, Human Resource Management, P&L, Budgeting, AOP, SOP, Operations, Regulatory, Compliance, Purchasing, Engineering, Teams, PMP, Manufacturing, Quality Assurance, Recruiting, Retention, Performance Management, KPI’s, Mentoring, Communications, Marketing, Sales, Execution, Implementation, Supply Chain

Microsoft Office – Word, Excel, Power Point, Project, Outlook, SharePoint, Basecamp, JIRA, Google apps and docs; various computer based operational programs and browser based programs

Leader, 4H Youth Programs, Skamania County: 2000 – current

Love animals, the outdoors, camping, fishing, horseback and motorcycle riding, hot rods and sports cars, horse and dog owner, member ASPCA. Love to learn new things, travel and site-see

Reference List Available Upon Request

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