Management Information Systems

Alfred Quarles III

Piscataway, NJ *****

Ph: 908-***-****

ac0wvi@r.postjobfree.com

Objective:

Secure a challenging IT Management position. To be a value add and contribute to the success of an organization by providing timely and quality support.

Summary:

Confident, dedicated technology leader with a career-long record of promotion, executive satisfaction, team-building, and strategic insight, poised for success in a Management role.

Strategic IT executive and champion for change – with a reputation for leading through ambiguity and maximizing cutting edge technologies; proponent of disruptive innovation.

Enterprise-wide standards drive, with leadership adaptability to rapid changes in requirements and enablement of cross-functional transparency to prevent archiving practices.

Business Intelligence thought leader behind growth to 400 Business Objects users – with a new emphasis on support, services, standards, and best practices.

MS in Management Information Systems & Project Management with expertise in BI, ETL, and OLAP Tools

Project Manager with a great reputation for delivering enhancement and deployment projects on time and under budget.

Technical Qualifications:

Desktop and Laptop Support

TCP/IP & Related Services

Voice & Data Audits

AntiVirus Administration

IT Management

Training Instructor

Patch updates & Upkeep

Network/Systems Security

Technical Project Leader

Network Printer Configs

Disaster Recovery

Business Continuity

Avaya CMS Supervisor

LAN/WAN Administration

Avaya Site Administration

Preventative Maintenance

Active Directory Management

Systems Administration

SAP

SQL Database Developer

Next Generation

Microsoft Exchange

Backup Scheduling & Ops

VoIP Administration (PBX)

Group Policy objects (GPOs)

Citrix Administration

Documentation

OS Migrations

Server Backups

Java/Javascript Developer

Server Consolidation

Software Developer

Experience:

03/2015 to present Marcolin Eyewear, Somerville, NJ

Senior Desktop Engineer: Provides implementation services and support to staff in the corporate offices and remote locations of the computer infrastructure required to operate the business:

Gathered data in order to identify specific areas for improvement. Analytical review of data, with the ability to define and acquire applicable tools for automating support of the desktop environment across numerous area such as Windows, Mac, etc.

Identified specific problems, determine product requirements, and build solutions to make needed improvements.

Programming knowledge in Java, Javascript, and HTML

Strong understanding of Systems Development Life Cycle (SDLC) and Systems Design. Ability to work effectively within these models to achieve comprehensive and productive results.

Ability to successfully implement large-scale deployments to 3,000+ systems across a variety of environments. Expert knowledge in all areas of deployment process; analyze, develop, test, and implement.

Expert knowledge in development and management of workstation images. Develop and manage fully automated imaging solution across the entire company.

Responsible for successful deployment and upgrades of workstations which include security patches, client software, software upgrades, and new software deployments.

Act as escalation point to address complex issues and questions.

Work closely with software developers to develop and maintain functional and technical design documents to ensure business requirements are met.

Conducted detailed analysis of the company’s information and telecommunications systems as a basis for recommendations to improve and enhance the system’s capabilities.

Oversee the selection, implementation, and completion of IT systems to accommodate the organization’s growing business needs.

Identify development, enhancement and maintenance priorities for applications.

Knowledge of coding with a deep understanding of QA process: testing, implementation, etc….

Coordinate efforts with other IT teams to ensure having a consistent approach and plan for support across the organization.

Provide strong customer service for internal IT teams as well as Business Partners. Work with the business to determine pain points in their workflow and make suggestions on software or equipment that could improve the associate’s workflow.

Implement corporate standards for desktop computer software and hardware and conduct reviews to ensure compliance with standards. Research tools and processes to identify usage and capacity issues as they develop while presenting research and plans to develop long-range solutions.

Writing shell scripting to accomplish day to day system administration task

Maintained and configured Avaya VOIP phones and messaging systems such as PBX infrastructure, CMS Supervisor, Modular Messaging, and Unified Messaging.

Responsible for call center technologies including ACD/PBX and connectivity to outsourced international contact centers.

PC/Laptop/Server Hardware troubleshooting, configurations, and diagnostics

Provided SAP administration support.

Apple iOS & Android mobile application integration.

Perform primary administrative tasks for Microsoft Exchange 2010.

Remote user support using TeamViewer, VPN Clients, and Skype.

VBScripting expertise for Automation.

Responsible for Active Directory including Group Policies & AD replication.

IT Support using Salesforce software (Salesforce Administration)

Oversee organization dealings with outside vendors of software and hardware and contractors.

07/2014 to 10/2014 Keller Graduate School of Management

Education Sabbatical to complete MBA in Information Systems Management & Project Management:

Designed a Java Application to facilitate the ordering process for a swimming pool company.

Designed a Website showcasing the mission and service of non-profit organization using HTML, JavaScript, CSS, and XHTML

Analyzed, designed, and applied effective systems for meeting management’s information needs for tactical short-term, and strategic long-term, planning, and decision-making.

Addressed database administrative practices and procedures common to various types of businesses and technology.

Create a plan that fits scope. Define and clearly articulate project goals and milestones. Assemble, coach, manage, and motivated team

Intervene to resolve technical and business issues using problem-solving skills. Analyzed the business’s needs and requirements

Created project charters including the schedules, tasks, and deliverables. Created business cases, project plans, scope statements

Helped monitor the project variables while identifying and addressing risks. Made sure that the final deliverables were achieved and performed post implementation reviews

Worked on developing and managing project financial plans including cost & benefit estimation, project financial analysis, budgeting, resource allocation, sensitivity analysis, project metrics, and cost/schedule control.

Worked on risk management planning, risk identification, qualitative risk analysis, quantitative risk analysis, risk response planning, and risk monitoring/control.

05/2005 to 07/2014 Travelers Insurance, Parsippany & Morristown, NJ

Information Systems Consultant: Responsible for supporting this insurance group consisting of 400+ end users in departments such as Claims, Finance, Personal/Commercial/Business insurance, and Staff Counsel. Continued skills and experiences include:

PC/Laptop/Server Hardware troubleshooting, configurations, and diagnostics

Planned, configured, and installed Microsoft Systems Center Service Manager (SCCM) as a ticketing and tracking system for all incidents regarding service requests.

Planned, configured, and installed Microsoft Systems Center Configuration Manager (SCCM) to be used for imaging computers, applications deployments, and reporting hardware to identify the for upgrading computers.

Network, voice, and facility installation and problem resolution

Proficient in Call Center (help desk) protocol and the HPSD, HPSM, and Remedy Incident/Ticket tracking system.

Provided off-hour support due to emergencies, power outages, catastrophes, UPS, and HVAC malfunctions.

Planned, coordinated, and provided on-site technical support for activities associated with the implementation, installation, and moves of network and distributed technologies in the field offices.

Ensure adherences to quality standards and project deliverables. Provided technical & analytical guidance to project teams.

Managed IT infrastructure projects including database design. Ensure implementation and monitoring of IT compliance, records management, and risk management.

Able to manage multiple large projects while maintaining day-to-day support activities.

Document in detail requirements for projects, enhancements and requests for new projects.

Assist with the management of project plans and resource allocation

Assist in tracking issues and resolutions reported by Business teams.

Created project charters including the schedules, tasks, and deliverables

Created business cases, project plans, scope statements

Helped monitor the project variables while identifying and addressing risks

Supported and maintained VMClient software and VMware machines.

Made sure that the final deliverables were achieved and performed post implementation reviews

Accurately assess and understand customer needs and thus work with a sense of urgency to satisfy those needs within negotiated time frames.

Able to lead, plan, coordinate, and provide on-site support of activities associated with the implementation/installations of technology.

Worked directly with senior management to establish parameters for an electronic payment database system.

Created and manage tools which import information into a Database system using Oracle tools as SQL* plus on MS SQL Server.

Able to adjust priorities in a dynamic fashion to account for changes in business needs.

Worked on networking focusing on TCP/IP, DHCP, DNS and SNMP

Writing shell scripting to accomplish day to day system administration task

Maintained and configured VOIP phones and messaging systems such as PBX, Modular Messaging, and Unified Messaging

Completed yearly Voice and Data Audits for our IT staff

Involved in deployments of Next Generation PCs/laptops using SCCM 2012 and USMT for Windows 7 and MS Office 2010.

Held group and 1 on 1 training classes for end users which involved Laptop/PC usage, Wi-Fi/VPN connections, Avaya IP Phones, and Multifunctional Devices

Created training documentation for Ricoh Multifunctional Devices, Avaya IP Phones, and Lenovo T-series laptops

Strategized and implemented Business Continuity actions during a weeklong Morristown power outage and a three-week overall outage during Hurricane Sandy

Research new technology from either resource or from trial & error.

Experienced in Systems Analysis, Troubleshooting & fine-tuning of Operating Systems

Led a project team to successfully upgrade the office phone implementation from analog to VoIP phones.

Led a project team to successfully upgrade hardware and software to help improve overall technology including network security and implementation.

Perform yearly voice and data audits for the company. Ensure implementation and monitoring IT compliance, records management and risk management using IGM strategy.

EDUCATION

Keller Graduate School of Management 10/2014

Masters of Business Administration with specializations in Management Information Systems & Project Management

DeVry University 12/2012

Bachelors of Science in Computer Information Systems (Dean’s List)

Rutgers Advanced Technology Extension, Linux Systems Administration Course

Oracle Corporation, Oracle PL/SQL Developer Certified Associate

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