Quality Assurance Manager

Lesley Hopson

Straategic technology leader for more than 10 years

Southfield, MI

ac0pnn@r.postjobfree.com - 313-***-****

I am a quality driven senior software development leader with strong organization, planning, and implementation skills that contribute to revenue enhancement and corporate cost reduction. A PMI trained results-delivering technologist with extensive strategic development and tactical implementation experience in quality and project management, operations, application lifecycle, and global project teams. My background includes software development in the automotive, education, healthcare, utility, information technology, pharmaceutical, financial, and assessment services industry experience. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Director of Quality Management

Connections Education - Columbia, MD - 2014-12 - Present Accountable for the quality and development practices of 70 department members in 14 on- and off-shore agile software development teams and up to 14 direct reports. Responsible for defining, implementing, and monitoring corporate quality policies for software development and interfacing with business owners to complete requirements, design and development of web-based systems. Strategic Thought Leadership

Established the following software quality assurance methodologies for web systems by anticipating threats and opportunities, identifying gaps, analyzing risks, interpreting patterns, aligning stakeholders, and implementing solutions:

• Security assessment and threat modeling

• Accessibility standards and assurance plan

• API testing standards and quality toolkit

• Quantitative risk and trend analysis

• Forecasting schedule completion data

• Residual & capitalization analysis

• Internal Service Level Agreements (SLAs)

• Mobile testing methodology

Supervision & Mentoring

Manage all aspects of multi-discipline staff including organizational structure development, job description authoring, budget monitoring, hiring, performance reviews, goal development, and strategic alignment for team members in quality management, security analysis, accessibility, information management, statistics analysis, and technical writing roles.

Software Project & Program Management

Launched and successfully completed the following cross-functional projects through schedule development, risk management, progress tracking, cross-department collaboration, and frequent stakeholder communications:

• Corporate program management site

• Pearson off-shore team pilot program

• Technology training programs

• Financial reconciliation

• Complexity scoring implementation project

• Program Key Performance Indicators (KPI)

Senior Manager of Quality Control

Connections Education - Columbia, MD - 2012 - 2014-12

• Implemented incident reporting and facilitated adoption among business analysts, developers and quality

• Project managed the Visual Studio Team Foundation Server Training Program

• Established multi department practices for software feature analysis, design, and implementation

• Created and implemented urgency guidelines for multi-department use

• Spearheaded changes to improve business analysis, development, and quality initiatives

• Pioneered multiple department support program and created escalation procedures

• Analyzed and defined business processes

• Co-hosted 2014 Hackathon as Hackmaster

Senior Manager - Software Development and Quality Management Prometric - Baltimore, MD - 2010 - 2012

Responsible for improving and directing application lifecycle management for Prometric's customizable web and desk top proprietary software solutions that support test development, delivery, data management and results measurement services on behalf of nearly 400 clients in the academic, professional, healthcare, government, corporate and information technology industries. Responsibilities include developing testing, quality assurance and cost reduction strategies; and enterprise project management. Accountable for a geographically disbursed 42-person department with 10 direct reports tasked with maintaining environments, software integrity on multiple operating systems and browsers, systems integration and process quality. Served as product owner of Visual Studio 2010 Team Foundation Server, Project Server and SharePoint tool suite. Project Management

• Directly increased department throughput 23% without negatively impacting budget

• Recognized for implementing enterprise level collaboration tools

• Improved schedule variance 35% by implementing risk mitigation and staff rotation strategies

• Delivered 89% of all projects within budget

Budget Management

• Directly improved ROI 60% by implementing a performance testing methodology

• Manage a department fiscal budget of $3.8 million annually and project budgets

• Reduced licensing costs by 47% by retiring Quality Center, PVCS, and Load Runner Leadership

• Built cross-team alignment around quality objectives and the steps to achieve them

• Direct hiring, performance/merit reviews, promotions and associate development

• Coordinate quality management department using waterfall, agile, and iterative methodologies.

• Train, coach and mentor management staff & teams

• Interface with operations and IT departments for long range planning and strategic implementation Business Development

• Directly increased client retention by 6%

• Respond to client requests for proposals and requests for information

• Negotiate contract and consultant rates and terms

• Plan, direct and develop quality assurance, testing and environment activities for multiple software applications

Quality Assurance

• Reduced technical debt 24% by introducing guidelines for readiness, quality and operability of software systems

• Established root cause analysis and corrective action strategies

• Developed processes for quality assurance, testing, and across technology departments Testing

• Improved speed to market by 75% by implementing automated testing strategy

• Raised team availability 42% in 5 months through reorganization and cross training

• Increased product quality by establishing a successful performance and load test methodology

• Re-engineered the testing process to include risk-based, negative, end-to-end and testing triggers. Global Quality Manager

Urban Science Applications, Inc - Detroit, MI - 2004 - 2010 Responsible for global quality for multiple OEMs in North America, Europe, and Asia. Pioneered global quality assurance and testing activities for multiple configurable and customizable performance management web and desk top software products for use in the automotive (OEM) and retail industries to analyze model, segment and score market and consumer data. Managed 25-person geographically disbursed team with 5 direct reports tasked with maintaining software quality, auditing process compliance and boosting inter-company clientele. Business Development

• Directly improved response time 45% for requests for proposals & information responses

• Assisted in negotiating OEM client agreements and contract renewals of up to $10M

• Prepared quality assurance and testing documentation for potential and existing OEM client requests for proposals (RFPs)

• Presented process methodologies to OEM client review boards and sales proposals Quality & Process

• Raised software quality to 98% on 25+ products developed for use by Fortune 500 companies

• Reduced rework 23% by initiating continuous process improvement programs

• Led corporate-wide standardization of software engineering and testing Agile and Rational Unified processes

• Successfully established a global metrics program and strategically aligned to corporate objectives Leadership

• Increased department competencies 30% by implementing global certification programs

• Implemented a centralized quality and testing team to support global operations

• Developed curricula on software engineering, testing, project management, business analysis, and allocation strategies

• Delivered ongoing training to offices in Japan, China, Mexico, and throughout Europe and North America Financial

• Reduced contract rates 20% through vendor negotiations

• Met budget constraints for 6 consecutive years through successful monitoring of $3.1 million annual budget

• Drafted budget proposals and recommended subsequent budget changes where necessary Quality Manager

Urban Science Applications, Inc - Detroit, MI - 1999 - 2004 Project Management

• Delivered 100% of projects on time and within budget

• Monitored risk and quality indicators for multiple software development solutions Testing

• Increased testing capabilities 80% to include usability, security, load/performance, and automation testing.

• Improved speed-to-market 37% by implementing test automation with Visual Studio Team Foundation Server Business Analysis

• Established business analyst role within the software development lifecycle

• Created guidelines for BA activities within the company Leadership

• Established hiring, training, scheduling, evaluations and career planning strategies

• Coached, mentored and supervised team members and influenced positive action and accountability Quality Assurance

• Established software defect tracking and reporting both internally and within client organizations

• Created intranet site containing quality information and work status on all products

• Met 100% of process audits and guidelines

• Provided metrics reports for projects in development Project Manager

Detroit Edison - Detroit, MI - 1998-10 - 1999

Served as the project manager of multiple projects for Detroit Edison's ERP financial application initiatives including PeopleSoft upgrades, customizations, and production support applications.

• Created and maintained multiple project plans for concurrent projects using Microsoft Project

• Established and executed communication methodology with executive stakeholders

• Monitored project budgets and status to ensure adherence to project schedule and financial commitments

• Tracked project milestones and deliverables

• Set and continually managed project expectations with team members and stake holders

• Improved speed-to-market by spearheading the creation of automated test suits using Rational Robot

• Acquired resources and coordinated efforts of multi team members

• Defined project scope, goals and deliverables to support business goals in collaboration with stakeholders

• Estimated resources and participants needed to achieve project goals

• Delegated tasks and responsibilities to appropriate personnel Quality Assurance Analyst

Compuware Corporation - Farmington Hills, MI - 1998-03 - 1998-10 Responsible for quality of Compuware's Client/Server XPEDITER/SQL for Sybase and SQL Server product created for professional source-code debugging for Transact SQL Stored Procedures, Triggers, and SQL Batches.

• Identified and prepared testing environments

• Created comprehensive test plan based on IEEE 830 Standards

• Wrote test design specifications

• Analyzed test results, summarized current release status, and created Readiness Opinion Paper Systems Analyst

United American Healthcare Corporation - Detroit, MI - 1996 - 1998 Client/Server managed Care Systems designed for packaged resale and implementation into HMO, TPA, POS and Medicare managed care organizations. Application was n-tier architecture designed to run managed healthcare companies with more than 2000 concurrent users accessing 375 screens via 450 tables containing plan, authorization, broker, claim, customer service, group member, provider, report and financial data across all lines of business.

• Responsible for overall quality of client/server application

• Developed automated test suites

• Created and implemented QA cycle procedures at CMMI Level II

• Evaluated and recommended software purchases

• Authored and maintained instructional tutorial manuals

• Supervised system testing during implementation of new functionality Software Test Analyst

McKesson Pharmacy Systems - Livonia, MI - 1994 - 1996 McKesson Pharmacy Systems initiatives included Client-server, stand alone, billing, single and multiple claim adjudicated modules, batch process, reconciliation and real time modules.

• Analyzed software conversions

Tested XENIX to NT conversion, identified failed conversion patterns and documented resolutions

Validated conversion exception reports

Authored conversion test plans and created technical release notes

Tested Microsoft Windows NT application software prototypes

Reported application interfaces errors

• Coordinated Version

Tested pre-conversion, upgrade, and distribution media

Critiqued junior analysts' test plans

Controlled internal documents and deliverables for audit details

Provided in-house training

Diagnosed reported problems

Authorized design implementation

Resolved version issues prior to general release

• Tested Software

Tested new and revised software programs

Created test plans and reviewed design specifications

Produced technical version release notes and internal documentation

identified application functional gaps

Program Analyst

Geometric Results, Inc - Dearborn, MI - 1992 - 1994 Geometric Results provided "PeopleNet" contract staffing, training, intranet-based document management, and a variety of value-added services to dealers and other business units.

• Tested Software

Performed software testing for automobile manufacturer warranty programs

Identified production defects via LAN to Ford mainframe

• Analyzed Conversion

Reviewed system reports to distinguish failed program conversion patterns

Established defect work-arounds

• Analyzed Software

Piloted document imaging application prototypes

Critiqued hardware performance based on capabilities and needs

Presented results to management and Ford executives EDUCATION

Master of Science in Computer and Information Systems in Software Engineering University Detroit Mercy

Bachelor of Science in Business Administration in Marketing Central Michigan University

SKILLS

Agile/SCRUM, Google Sheets, Google Sites, Team Foundation Server LINKS

https://www.linkedin.com/in/lesley-hopson-8376423/ AWARDS

Ford Motor Company Professional Sales Guild

CERTIFICATIONS/LICENSES

Certified ScrumMaster (CSM)

CMMI for Development v 1.3

Present

Internal Auditor, ISO 9000 by Plante & Moran

Present

National Security Agency's Software Specifications and Design Present

Internation Function Point User Group Software Metrics Present

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