Customer Service Manager
Resume:
Phone: 480-***-****
Email: ac0pa4@r.postjobfree.com
Mesa, AZ 85205
Leslie A. Morand
Objective
To obtain a full time, permanent position with an established, growth oriented company that will allow me to utilize my processing, admin/clerical, public relations and customer service background to their fullest.
Summary of qualifications
Excellent customer service and people skills. Superior organizational skills. Strong work ethic and a positive mental attitude. Excellent Computer skills in Microsoft Word, Excel, Publisher, and Adobe Illustrator. I’m a team player, willing to meet and exceed all goals. I am also blessed with a friendly smile.
Work experience
Education
Interests/Volunteer
2009-2010 Neighborhood House Services of Arizona Phoenix, AZ
Public Relations/ Loan Processor/ Lending Assistant
Maintaining relationships to help low income families own their first home
Management of loan back log for Your Way Home AZ program/Government
Taking client, providers and staff calls
The movement of buyer loan information between Lenders, Title and ADOH
Use of Encompass Loan System
Enter data for SHO and Compliance Reporting
Start to Finish processing of in house loans
Assistant to Lending Manager
2004-2009 Pulte Mortgage Scottsdale, AZ
Branch Coordinator
Management of loan back log for the south business unit
Ordering of FHA compliance forms (Termite & Warranty)
Organization of branch projects and loan guideline changes
Support for two Production Managers
The movement of buyer loan information between Sales, Title and Brokers
Preparation and attendance of builder meetings and loan Backlog calls
Building team relationships with Sales, Title, Customer Service and Brokers
Reporting on low appraisals and maintenance of appraisal back log
Use of Empower loan system
Problem solving of escalated loan files with problem areas
Knowledge of Loan Programs including: CONV, FHA, VA
1994– 1998 Waukesha West High School Waukesha, WI
High School Diploma
Event planning. I started out planning my daughter’s life events and discovered my talents as a marketer and planner. I also, volunteer at SunValley Community Church, working with the youth, and individuals in crisis. I helped start a ministry called Life Hurts God Heals that helped teens have a safe place as they struggled through adolescents. We were able to provide mentors, friends, and lots of support. I also had an excellent opportunity to become a lead member for our Celebrate Recovery program. Another support ministry for those struggling with life’s hurts, habits, and hang up’s. I have been attending and serving at SunValley Community Church for 6 years.
February 27, 2014
Cheri Teeter
SunValley Community Church
456 E Ray Rd
Gilbert, AZ
To Whom It May Concern,
I am writing on behalf of Leslie Morand regarding her longtime volunteer work at SunValley Community Church. Leslie is part of our CARE team, and I have been blessed to have her hard work and love over the past 6 years. During this time, I have gotten to know Leslie quite well, and can thoroughly vouch for her character and abilities. She has been a wonderful stay at home mother the last 4 years, and is a great example to her daughter on how to help others.
Leslie is a pleasure to volunteer with, because of her pleasant and positive attitude. She can make nearly any tasks seem fun and interesting. She eventually started and ran a ministry for teens called Life Hurts God Heals. Where students found a safe place to find friends, mentors and support they needed as they struggle through adolescents.
Leslie always takes the initiative to make sure her volunteering is done exceptionally well. She also makes sure she never stops learning. She takes any education or training that would better help her ministry responsibilities. Due to her love of the Lord and her passion to serve others, Leslie helped organized and lead a ministry called Celebrate Recovery that has over 80 volunteers. This ministry continues to thrive due to her investment in those around her.
Leslie is always looking to work on areas she feels she could improve upon. Leslie would bring a wealth of knowledge and skills to any career opportunity. I know she would be an excellent fit for your organization. You would never regret your decision to hire such a talented woman. If you have any questions, feel free to contact me at 480-***-****.
Blessings,
Cheri Teeter
Cheri Teeter
Sun Valley Community Church
Executive Director of Care ac0pa4@r.postjobfree.com 480-***-****
March 13, 2014
To whom it may concern:
My position in which I interact with Leslie is a ministry leader of a ministry of over 30 volunteers and 120 attendees. In my professional career, I am a National Service Manager with a semiconductor equipment company. I manage a staff of 95 employees in the U.S. I am happy to recommend Leslie Morand to any prospective employer.
Leslie and I have served together in ministry, and I have had the great pleasure to witness firsthand several of her outstanding qualities:
Organization – Leslie possesses outstanding organizational ability. One example of her skills was organizing an event for church that involved over 50 workers and 2000 attendees. Leslie pulled together a core team, organized sub-committees, and ensured that the whole event happened on time and under budget.
Leadership – Leslie is a confident leader and able to organize team and motivate others. She co-leads a teen ministry and has been able pull together a highly effective and motivated team of volunteers.
Attitude – Leslie consistently maintains a positive attitude, even under time constraints or stressful environments. She is a positive influence on others.
Work ethic – I have witnessed Leslie work long hours and show a dedication to tasks. She has a strong sense of responsibility and ensures that tasks are completed on time.
Without hesitation, I would highly recommend Leslie. She would be an asset to any company looking for an outstanding employee. For further discussion, please feel free to contact me via email or telephone.
Regards,
Jim L. Corder
ac0pa4@r.postjobfree.com
Contact this candidate