Restaurant Manager

Restaurant Manager

QUALIFICATIONS PROFILE

Highly organized, multifaceted, and accomplished professional with over 20 years of experience in business operations management and personnel administration. Performance-focused leader, with proven track record of success in managing, training, and developing cross-functional teams toward the attainment of business and sales objectives. Armed with excellent oral and communication skills, along with interpersonal, critical, and leadership aptitudes. Effective at coordinating and establishing positive working relationship with individuals from diverse backgrounds. Technically proficient with Microsoft Office Suite such as Excel, Word, PowerPoint, and Outlook.

CORE COMPETENCIES

Human Resource Services Revenue Growth Strategic Planning Employee Relations and Retention Customer Service Cross-functional Collaboration Organizational Leadership and Team Building

PROFESSIONAL EXPERIENCE

Cheddar’s Casual Café Gastonia, NC

Manager 2012–2017

Provided hands-on management to day-to-day café operations while monitoring staff performance.

Rendered first-rate dining experience for all guests by ensuring Service Team availability, greeting them, offering refills of any type, and delivering fresh scratch cooked entrees in a timely manner.

Delivered excellent customer experience by roaming to every table to ask client’s needs if there were any.

Took charge of maintaining labor costs by cutting and adding service members.

Monitored productivity numbers to maximize the need for staff in each shift.

Career Highlight:

Made substantial contribution to the Service Team in achieving consistently high scores and in positioning the team in second place company-wide in terms of Coca-Cola secret shopper scores.

Olive Garden Rock Hill, SC

Manager 2007–2012

Rendered keen supervision to daily business operations, as well as direction and guidance to employees.

Employed sound judgment and decision-making skills in dealing with all work- and customer issues.

Performed human resource functions including recruiting, training, and developing newly hired staff.

Handled and documented business revenue, while ensuring compliance with regulatory standards.

Career Highlight:

Successfully made it possible for the restaurant to consistently achieve top 5% ranking in guests satisfaction scores in the Southeastern Division, in close coordination with the Service Team

Carolina Country BBQ Gastonia, NC

Area Manager 1988–2007

Effectively supervised each store’s performance while ensuring adherence to business, local, and state guidelines.

Collaboratively worked with other managers in setting sales objectives.

Career Highlights:

Played an instrumental role for the organization to be featured in Esquire Magazine.

Performed significant function for the organization to be the bottle sauce provider to all Cracker Barrel stores across United States.

EARLIER CAREER

Bojangles' Restaurants, Inc. Charlotte, NC

Area Manager

EDUCATION

Bachelor of Science in Business Administration, Management in Information Systems

Western Carolina University Cullowhee, NC

Theta Xi Fraternity

AWARD

Bartley E. Robbins Scholar Athlete, Hunter Huss High School

PROFESSIONAL TRAINING

How to Relate to the Millennial Generation of Workers

Dealing With and Recognizing Sexual Harassment in the Workplace

ACTIVITIES

Coach, Upward Basketball

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