Sales Customer Service

ROBERT BERNARD RYDQVIST

****-*** ****** *******, ***********, Ontario L5A 3T2 Canada

E-mail: ac0m7r@r.postjobfree.com

Phone : 416-***-**** / 289-***-**** / 416-***-****

Objective

To find a position in an established organization which would enable me to nurture my talent to fulfill the needs of the company to the best of my ability and sincerity.

Summary of Skills

Excellent computer skills such as Microsoft Word, Excel, Power Point and Outlook

Excellent written communication skills to draft/prepare and review a variety of correspondence such as letters, memos, report preparations etc

Excellent Proof reading skills to check spellings, grammar, formatting etc

Strong analytical, reasoning, organizational and problem solving skills to work on multiple tasks and ensure deadlines are met

Excellent knowledge of office technologies – emails, voicemails, photocopier, scanner and fax machines

Customer service and oral communication skills and the ability to respond politely with tact and diplomacy

Team player and capability to work well in a team as well as under minimal supervision

Areas of Experience

Currently working at Archway as warehouse associate since August 2016

Volunteered at Dixie Bloor Neighborhood Centre for two months, April and May 2016, Mississauga, as an Administrative Associate

Attending to phone calls

Greeting/interacting with walk-in clients

Sending informative emails to all clients about the services provided/upcoming training programs/events

Helping out in all other office functions such as preparing GIS folders/Copier and all other jobs as assigned to me from time to time

Recording data entry of clients information both manually as well as electronically

Hindusthan Engineering and Industries Limited as Personal Assistant to the Director from March 2011 to August 2015

Job Description

Handled all correspondence/mailing

Arranged and prepared all kinds of travel itineraries, from Hotel Reservations’, Air Tickets, Airport Transfers etc

Handled phone calls

Arranged and co-coordinated meetings/appointments

Filed all documents both manually and electronically

Met and interacted with foreign delegates whenever they visited the office. Arranged their pickup and drop from the airport and also their accommodation.

Ensured that they had a comfortable stay so that it would have a good reflect on the morals that our company stood for and held good stead in the line of a healthy and cordial business relationship.

K. B. Motors (Tata Motors) as a Senior Sales Executive from July 2008 to January 2011.

Job Description

Arranged displays, road shows and test drives for car promotions

Coordinated with team with regards to sales/targets

Interacted with customers/clients

Was responsible for the indent of cars

Prepared sales targets with an eye on past performances and competitors

Had the potential of identifying prospective buyers by engaging in a positive interaction understanding specific needs of customers/addressing their queries and concerns in a very tact, meaningful and concrete manner

Tai Industries Limited as Asst. Store Manager from February 2006 to June 2008.

Job Description

Communicated with the Head Office through mail/phone calls with regards to the store operations/customer feedbacks

Prepared indents for the entire store/maintained inventory and spoke to different suppliers/clients.

Coordinated with all departmental supervisors and Compiled sale reports for the month

Supervised the floor/coordination with team during operations

Interacted with customers to learn ways and means of how we could improve our services.

Addressed customer grievances through mail/phone calls and also met up with some to resolve different issues, be it product related or service related.

The Keventer Group Of Companies (Agro Division), as Marketing Executive from April 2004 to January 2006 looking after modern trade.

Job Description

Was responsible for sales and coordination – My responsibility was to ensure that dealers indent for our products and were always adequately stocked to meet the demands of retail marketing

Used to visit different stores with regards to sales/proper display of our products in stores and understand and address cliental needs and problems

Prepared sales reports and forthcoming targets for the month

Administrator/ Physical Instructor in a Private School - Kids Garden from 1988 to 2003

Job Description –

Office Administration - handled phone calls/fax machines etc

Used to take PT/Drill classes

Was In-charge of sports and discipline

Used to supervise the morning assembly

Prepared and arranged different disciplines such as march- past / drill displays for landmark occasions.

Education

Passed High School from St. Anthony High School

References available on request

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