Japanese Language Trainer,Customer Service Rep,Data Encoder

Objectives

To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements and to work in pragmatic way in an organization where I can show my talent and enhance my skills to meet company goals and objective with full integrity and zest.

Personal Information

Nickname: April

Birthday: April 29, 1987

Age: 30yrs. old

Civil Status: Single

Height: 159 cm

Weight: 65kg

Educational Attainment

College San Pedro College

Davao City

Bachelor of Science in Nursing

(2004-2005)Under Graduate

Short Courses Polytechnic College of Davao Del Sur

Digos City

CareGiving & Housekeeping

(June 2010- November 2010)

PSAA INTERNATIONAL ACADEMY, INC.

Pandacan, Manila

Trainer’s Methodology 1

Secondary Saint Michael’s School of Padada

Padada, Davao del Sur (2003-2004)

Primary Padada Central Elementary School

Padada, Davao del Sur (1999-2000)

Skills

Computer literate (MS Office, Word, Power point, Excel)

Housekeeping, Household Services and Care Giving

Electronic Machinery and Apparatus Assembly

Good communication skills

Conversant in Japanese and English

Work Experience

PSAA INTERNATIONAL ACADEMY, INC.

Agbon St., Pandacan Manila

Dec. 2016- Present (Freelance)

Japanese Language Instructor

SAGE ASIAN LANGUAGE AND EDUCATION CENTER

Unit 405 Seneca Plaza Bldg., 1152 E. Rodriguez Sr. Avenue, New ManilaQuezon City

Jan. 2015- Nov. 2016

Japanese Language Instructor,Chief Officer, Managing Director

MARGAPHIL TECHNICAL INSTITUTE, INC.

2814 Violeta court, F.B., Harrison, Pasay City

Jan. 2015- July2015

Japanese Language Instructor

GLOBAL BUSINESS SOLUTIONS

Digos City

April 2013- Oct. 2014

Customer Care Specialist

Admin Consultant

Survey Agent

Telemarketer

Used to take inbound calls; to provide information, service support and handle inquiries from clients, attend to and resolve problem, update customer information, prioritizes issues, log and document information and prepare reports as maybe necessary. Outbound calls; operate as telemarketing arm, debt collection, debt reduction and insurance reclaim and doing survey.

NITTO DENKO BUSINESS SUPPORT

Mie-ken Kameyama-shi Taikouji-chou JAPAN

March 2007- March 2010

Quality Control Specialist

Product Packer

Data Encoder/ machine Operator

Trainings & Seminars Attended

Trainer’s Methodology I (Jan. 4-Feb. 16, 2016)

PSAA International Academy, Inc

Japanese Language (2006-2007)

Greenlife and Forest Foundation

Japanese Language 2006

Friend Nippon

Tesda (Electronic Machinery & Apparatus Assembling )2006

Taguig Philippines

Japanese Language (2014)

Margaphil Technical Institute

Care Giving (2010)

Housekeeping (2015)

Call Center training

how to handle irate clients/customers

customer retention

sales training and up-selling

customer service training

Household Services 2016

Certificates

Trainers Methodolgy I (June 22, 2016)

Certificate of Competency in Deliver Training Session (June 22, 2016)

Certificate of Competency in Conduct Competency Assessment ( April 25,2016)

Household Services NC II

SMAW NCII

Housekeeping NCII

Japanese Language Proficiency Test (N3 passer 2009)

Completion of Internship Program in Japan under JITCO

Electronic Machinery and Apparatus Assembly Competency taken in JAPAN

1st place survey agent of the month (May 2013)

Best in Call Handling (August 2013, Global Business Solutions)

Agent of the Month (May 2014, Global Business Solutions)

Most Improved Agent of the Month (April 2014, Global Business Solutions)

Character reference

Ligaya A. Patoc Sage Asian Language and Education Center, Inc.

Kat Nerosa Manager- Telcore Virtual Solutions

APRIL ANNE A. HERNANDEZ

Applicant

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