Technical Support Help Desk
Resume:
Kenneth Glenn
Dallas, Tx *****
ac0bmw@r.postjobfree.com
SUMMARY
TARGETING ENTRY-LEVEL HELP-DESK / SYSTEMS ADMIN POSITIONS
Professional candidate with 2 years of help desk and desk top support, including extensive knowledge.
Detail-oriented with strong research, analytical, and problem-solving skills.
Solid knowledge of compliance regulations.
Excellent written and verbal communication skills and ability to thrive in a fast-paced environment
Quick learner with strong working knowledge of software, hardware, networking, operating systems, and
Security applications.
Superior analytical and problem-solving abilities, with track record of improving operations.
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
EDUCATION
Dallas Lincoln High School May 2001
High School Diploma
N-Power Technology Service Corp June 2014
Comp Tia A+ Certification
Richland College
Certificate in Managing & Maintaining PC1 48hrs
SKILLS
Microsoft Office: Word, Excel, Outlook
Ramquest
DataTrace
Accer
ACS
Citrix
Integrity
Equator / Equator 5.0
OneStep
WFG
NTS
LAN/WAN, TCP/IP
EXPERIENCE
A3 Solutions, Inc July 2015 – May 2016
Technician Support
Responsible for uninstalling and reinstalling more than 500 Mac desktop computers for Honda Finance company.
Provided support and problem solving resolution for customers.
PC Imaging refresh and builds.
Responsible for updating and keeping PC inventory.
Ensure user data and settings are identified, as well confirm that old desktop systems is backed-up.
Run Desktop migration and replace with new desktop system.
Carrington Title Services December 2012 – June 2015
Closing Specialist / IT Help Desk Support / Computer Technician
Accountable for long-term and day-to-day maintenance and technical support of site including suggestion solutions.
Primarily recruited to help, help desk. Assured software and hardware were installed and operated at peak efficiency.
Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment.
Assisted in programming operating system from Windows 2000 to XP for 35 workstations.
In charge of 40 computers being uninstall and reinstalled and set up computers software upgrade install.
Analyzed requirements to meet Carrington Title Services needs for upgrade from thin client to Pc's.
Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve in house issues.
Offered support for over 40 users and completed migration from thin clients to PC environment.
Provide closing coordination services in 40 states for affiliates and third-party clients.
Responsible for the complete opening process and partial closing process.
Ensure seller documentation is signed and completed per underwriter instructions.
Address all title and lender clearance items to ensure timely funding of the REO property.
Order and prepare files for the closer to work.
Analyze deeds, deeds of trust / mortgages, easements, judgments, tax assessments, title, liens, HOA, mineral reservations, and other applicable instruments.
Verify ownership and encumbrances of real property, and prepare the order to be worked by closer.
Prepare reports as required and reviewed reports for accuracy.
Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.
Land Records of Texas December 2010 - June 2012
Abstractor / Title Examiner
Reviewed issues of moderate to advanced complexity to determine the status of title or recommendation for further risk assessment.
Conducted property searches utilizing internet websites of various county clerk offices across Texas.
Examined / evaluated evidence found.
Typed and delivered uninsured products in the form of Foreclosure Certificate.
Compiled and analyzed documents and placed them in abstract order.
Ordered property searches up to 50 years old and assigned searches to other abstractors and examiners.
Abstracted and analyzed deeds, deeds of trust / mortgages, judgments, tax assessments, and other applicable instruments.
Demonstrated proofreading skills, plotting of metes and bounds, and legal descriptions.
U.S. NAVY August 2003 - December 2009
Aviation Support Equipment Technician / Engineman
Norfolk Virginia Naval Base
Operated and maintained, as well as repaired and tested automotive electrical systems in ground equipment, gasoline and diesel systems.
As well as associated automotive, hydraulic and pneumatic systems.
Maintained gas turbine compressor units, ground air-conditioning units, performed metal fabrication, repair and painting of tow tractors and other aircraft servicing units.
Liaison for squadrons in need of equipment support to maintain flight capabilities.
Performed corrective maintenance on aviation ground support equipment such as diesel, gasoline and turbine ground power units.
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