Certified SFDC Admin
Resume:
Eric Blaxton
ac0a97@r.postjobfree.com
Certified SFDC Administrator
I am a Technology Professional with over 15 year’s practical IT experience. My specific skills include SFDC Administration, Data Migration, Customization, Configuration, Integration, Security, Business/Systems Analysis and Quality Assurance within both Sales and Service Cloud. Project experience includes being intimately involved all facets of the software development life cycle (analysis through deployment) in Agile and/or Waterfall methods. Core skills set includes: Excellent analytical skills, collaborative customer relationship style and clear and concise written and verbal skills.
I am well suited to a challenging position that requires strong leadership, analytical and technical skills. I am a proven asset to companies due to a broad range of skills extending beyond Business Analyst, Systems Analyst, Quality Assurance, SFDC Integration and Administration, Siebel CRM, GAP Analysis, End User Documentation and Management. I am experienced in both Waterfall and Agile methodologies.
Portfolio of Technical Skills
Languages:
APEX, Visual Force, BOE, BI tools, SSRS, Crystal Reports, Java, JSF, JSP, JavaScript, XML, HTML, C, Visual Basic, Cobol, CICS, SQL, VBA, PL/SQL, HTMLDB
Tools:
Salesforce.com, Siebel 10.1 CRM, MS Office Suite, APEX, TOAD for Oracle, Crystal Reports, SAP BI, MS SQL Reporting Tools, Java Net Beans, JUnit Testing, Eclipse IDE
Databases:
SQL Server 2005/2008, Oracle 10g, Access
Hardware:
PC, Dell Server, HP Server
Systems:
Windows 7, OS400, i5 Series
Professional Experience
Pinnacle Business Systems
Certified SFDC Administrator
September 2013 – Present
Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration, Mapping and Integration
Develop custom objects and fields, formula fields, triggers, alerts, workflows, validation rules, approval process, Process builder and Flow, APEX classes and Visual Force pages
Develop custom reports / dashboards
Perform in-depth SFDC profile / role security analysis. Strong exposure to Security and Sharing rules implementation
Elicit requirements using interviews, document analysis, business process descriptions, use cases, scenarios, business analysis, task and work-flow analysis, GAP analysis
Ensure data quality
Work in-depth with Sales and Service Cloud
Executive and End User support
Release planning and management
Provide end user training
Install and Administer 3rd Party Apps
HUBSPOT Integration and Email customization
Intuit
SFDC / Siebel Senior Business Systems Analyst (Contract Role)
April 2013 – Aug 2013
Plano, TX
SFDC Administration and Configuration
Actively Support 2000 SFDC users
Hands on Data Migration using Apex Data Loader and Import Wizard
Actively improve SFDC Integration by using SFDC for Outlook and Excel Connector
Provide profile and role analysis and improvement process
Work in-depth with Sales and Service Cloud
Develop custom reports / dashboards
Develop custom fields, formula fields, triggers, alerts, and workflows
Liaison between IT resources and business groups
Weekly release planning and management
Lead and work with teams to examine and solve business problems by analyzing the needs of clients, providing recommendations and meeting provided deadlines
RealPage Inc.
SFDC Senior Business Analyst / Junior Administrator
July 2012 – March 2013
Carrollton, TX
Support SFDC Users in numerous instances
Improve Lead management by configuring Web-to-Lead
Streamline case management by configuring Email-to-Case
SFDC Integration using Salesforce for Outlook, FinancialForce.com, Excel Connector
SFDC Migration using Apex Data Loader
Develop custom reports / dashboards
Develop custom fields, formula fields, triggers, alerts, and workflows
Active role in Instance migration Planning and Administration team
Elicit requirements using interviews, document analysis, business process descriptions, use cases, scenarios, business analysis, task and work-flow analysis
Performed GAP analysis of business rules, business needs, process flows, user administration and requirements
Liaison between IT resources / business groups / customers
Lead and work with teams to examine and solve business problems by analyzing the needs of clients, providing recommendations and meeting provided deadlines
Create scope documents to clarify project progress and usability
Perform in-depth SFDC profile / role security analysis
Monthly release planning and management
Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
Communicate and interact on a regular basis with the project manager and development team during different project stages
Plan, manage, and execute functional and UAT application testing
Reviewing test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts
Wyoming Department of Transportation
Business Analyst / Java Developer
May 2007 – March 2012
Cheyenne, WY
Perform SQL Server 2005, 2008 administrative duties
Develop custom SQL functions, procedures, triggers
Develop reports using BOE tools, including Crystal Reports and other BI tools
Develop reports using MS SSRS tools
Write use case tests for end-user consumption
Create functional documents for both end-user and employee consumption
Create scope documents to clarify project progress and usability
Expert in business process engineering and SDLC, including analysis, design, development, testing and implementation of software applications
Active involvement in project activities including attending information meetings, analyzing and documenting business functions
Write test-plans and test-cases for business procedure/application
Perform QA and document findings
Participate in the groundwork of Project plans
Excellent communication, analytical, interpersonal, and presentation skills
Expert at managing multiple projects simultaneously
Involved in different business processes and assisting organizations to get price-effective creation with an increased quality, effectiveness and satisfied client service
Ensure all artifacts to comply with corporate SDLC Policies and guidelines
Prioritize outstanding defects and system problems, ensuring accuracy and deadlines are met
Perform GAP analysis of business rules, business and system process flows, user administration, and requirements
Develop custom reports using Crystal Reports and MS Reporting tools
Develop object oriented Java / JSF web applications
PER Software
Software Developer
June 2004 – 2007
Cheyenne, WY
Analyze current system design for speed, dependability and cost
Make recommendations to increase efficiency
Interface with beta testers and programmers to adapt software to changing needs
Effectively analyze U.S. Postal regulations
Coordinate user acceptance testing
Develop custom testing procedures to evaluate and debug software
Generate custom reporting for team analysis
Communicate requirements to programming team ensuring compliance to U.S. Postal standards
Develop applications using C and VB programming language for 3 years
Education
Keller Graduate School of Management
October 2009 – June 2012
Masters of Information Systems Management
DeVry University
March 1999 – March 2003
Irving, TX
Bachelor of Science in Computer Information Systems/Minor in Business Analysis
Certifications
Certified Salesforce Administrator
Military Experience
U.S. Army - Honorably Discharged
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