Technical Writer Professional Experience

Michael Figone

971-***-****, ac080t@r.postjobfree.com

Beaverton, OR

Qualifications/Experience Summary

** ***** ********* ******* ********** documenting software and hardware technologies.

Extensive experience working with subject matter experts in software development, training, and IT to develop documentation.

13 years’ experience working in IT.

Software Tools

Microsoft Word, PowerPoint, Excel, Visio; SharePoint (2003, 2007, 2010, 2013) including site design, creation and administration; Doc to Help; Adobe Acrobat; SnagIt.

Professional Experience

Infinite Computer Solutions, Contractor for IBM at Daimler Trucks North America, Data Center Hosting team, Portland, OR

Technical Writer, January 2015 – September 2016

Created template for documenting application user guides and establishing documentation standards.

Applied new template to existing documentation.

Created and maintained documentation for management of virtual environment resources.

Designed and administered Application Support sites in SharePoint for managing application documentation.

Created procedural documentation for departmental tasks.

Unisys, Contractor at Bonneville Power Administration, Portland, OR

Technical Writer, September 2002 – September 2014

Created and maintained Online Help/User Guides for applications.

Developed Web-based training for annual NERC-CIP and Cyber Security training.

Reviewed and maintained existing documentation.

Designed and administered Application Support sites in SharePoint for managing documentation for applications.

Created step-by-steps for testing application functionality.

Synopsys, Inc., Sunnyvale, California; Beaverton, OR

Technical Writer, July 1998 - March 2002

Created and edited command and variable man pages.

Documented Library Compiler product using FrameMaker + SGML.

Cisco Systems, INC., San Jose, CA

Technical Writer, November 1997 – April 1998

Updated hardware installation guide for dial-in access server using FrameMaker.

3Com Corporation, Santa Clara, CA

Technical Writer, July 1996 – July 1997

Created guide for installing Basic Rate Interface hardware module into router.

Updated installation guide for Fiber Distributed Data Interface hardware module.

Education

Bachelor of Arts, Liberal Studies; Technical Writing Certification; San Jose State University.

Contact this candidate