Project Management Information Technology

RODRIGO DURAN

SUMMARY OF QUALIFICATIONS

** *****’ overall experience as an Information Technology and Business Analyst Professional

Certifications: PMP (in progress), Certified Amanda Business Analyst

PMI Member ID #4654061

Experience in SDLC, Agile/Scrum, Microsoft Office, Microsoft Visio, Project.

Proven History for every stage of product lifecycle from Development to Post-Launch Monitoring

Extensive US and International Level Experience in Health Care, Information Technology, Government, Finance, Mortgage, Retail, Insurance and Education Sector.

Software development, Data Analysis, Resource Management, Strategic Planning, Budget Management, Enterprise Resource Planning, Scheduling, Client Relations, Project Management and Performance Tracking.

PROFESSIONAL EXPERIENCE

CLAYTON – RADIAN GROUP TAMPA, FLORIDA

September 2016 to Present - Contract Position

Agile Senior Business Analyst/Project Manager

Utilize Agile methodologies to manage requirements for the Credit, Compliance and Property Valuations components required in a Mortgage Loan Management System. This new system will replace an existing application called e-CLAS.

Work in elicitation meetings to gather requirements, perform research about historical data using SharePoint, reading code in C Chart and Visual Basic code and relating existing stories in JIRA.

Compose user stories including the acceptance criteria, write use cases including user interfaces (wireframes), user interface general rules and error and warnings and draw flowcharts to have a visual aid of the logic. Work with the Development and QA team in potential workarounds.

Participate in daily SCRUM Stand up meetings, assist SCRUM Master in daily stand up meetings when required, participate in estimation meetings for upcoming SPRINT, participate in the Impact Assessment meetings to measure the impact of developing a new requirement and participate in retrospective meetings for lesson learned.

Work with internal and external clients to leverage BRD and FRD requirements. External clients are: 1st National Mortgage, Bank of America, Banc of California, Banco Popular, Barclays Capital, Morgan Stanley, and PennyMac.

Write SQL statements as a part of the testing processes to guarantee the expected quality.

Created design document for Content Review for development and testing purposes and Workflow Document for Content Requirements Lifecycle; Document best practices in naming fields and rules;

Proposed a method for improving communication with developers and QC staff when handing off requirements.

Developed project charter and project management plan for planning, executing and controlling the Non-Performance Loan (NPL) – Loan Modification component for the Kershaw Project. Used appropriate verification techniques to manage changes in project scope, schedule costs. Measured project performance, reported and escalated to management, managed relationships with stakeholders, performed risk analysis and closed out the project with deliverables approval by Business Owner.

Environment: JIRA, Corticon, APIAN, DocVelocity

INFOSYS TAMPA, FLORIDA

August 2015 to September 2016

Agile Senior Business Analyst- PWC - Client

Collaborated with stakeholders, business SME, and off shore teams to gather business needs in the creation of Engagement Proposals, User Story requirements, Business Requirement Documents (BRD), write SQL statements for testing purposes and other deliverables for the development /enhancements for the following projects: (1) Abandoned Unclaimed Property (AUP) Management System including Federal and State Fraud Detention and Prevention; (2) Global Financial System (GFS) that requires interoperability with SAP ERP and (3) Treasure, Liquidity – Capital Risk Management System.

Worked with different Pricewaterhouse Cooper’s business users across the organization including Tax, Assurance, Advisory Line of Services, Government and Internal Contracts; worked with user located in the United States, Mexico and the Caribbean Region and identified individual needs based on their territory.

Environment: SharePoint 2010, SAP, HP Application Life Management (ALM)

CSDC SYSTEMS ORLANDO, FLORIDA

January 2013 to August 2015

Senior Business Analyst

Performed Business Analyst activities in a Waterfall environment. Gathered requirements for AMANDA Permitting and Licensing Workflow Automation System to be installed, configured and deployed in Counties, Cities and States organizations.

Worked with Subject Matter Experts and Business Units, for final version of the workflow for Permitting and Licensing approval.

Performed QA activities to run functional testing using SQL queries and performance testing by writing test cases, document and escalate issues and close out issues.

Approved requirements documentation by Stakeholders for Orange County Public Portal for Permitting and Licensing Workflow Automation System; City of Arlington Public Portal for Permitting and Licensing Workflow Automation System; City of Austin Public Portal for Permitting and Licensing Workflow Automation System; Sarasota and Orange Counties Impact Fee Management System; State of North Carolina, Iowa and Oklahoma Back office for Permitting and Licensing Workflow Automation System.

AMANDA Business Analyst Certification.

Environment: AMANDA Framework, Smart Guide, Life ray, SQL, SQL Server Reporting Services, SQL and Oracle databases, RUP.

CAROLINA CONSULTING SOLUTIONS INC. BRANDON, FLORIDA

October to December 2012 (3 months contract)

Project Manager

Performed Project Management activities to deliver a Business Continuity and Disaster Recovery Plan for a Rural Healthcare Facility in the State of Florida through a Hybrid Cloud (premises-outsourcing resources) in compliance with the Health Insurance Portability and Accountability Act 164.308 Administrative safeguards. Activities related to the PM were: developed project charter, develop project management plan, directed and managed work, monitored and controlled work, performed integrated change control, and closed out of the project.

INTERNATIONAL PROFESSIONAL EXPERIENCE

MINISTRY OF PUBLIC HEALTH PANAMA, REPUBLIC OF PANAMA

July 2009 to September 2012

Director of Software Development

Participated in high level strategic planning sessions to align initiatives with Panamanian Government goals; identified and worked with business users, stakeholders and subject matter experts to determine business needs for different initiatives; performed an intensive benchmark of potential software solutions; worked in obtaining project funds for over 20 million USD worth; wrote and updated the Request for Proposal documents by following Panamanian Government Procurement standards; participated in the Evaluation Committee to select the software solution to be deployed.

Worked directly with the Project Management Office of the Panamanian Government to effectively managed the Health Care Modernization Program in coordination with the Government Innovation Authority.

Performed activities related to directing the Software Development Unit which includes planning, executing, monitoring, controlling and closing all phases of the Waterfall software development lifecycle which includes: feasibility, analysis (including gaps), design, development, testing/integration /interoperability, data migration, training go-live and post go-live activities.

Prepared the Knowledge Management Plan to promote deliverables into software solutions.

Environment: AFGA RIS/PACS, HL7 Protocol for medical information inter-exchange, Oracle, SAP Business Object.

SOCIAL SECURITY FUND PANAMA, REPUBLIC OF PANAMA

May 2007 to June 2009

Solutions Advisor

Provided consultative and development services for over 6 million USD Information Technology projects offering extensive impact throughout Panamanian population, to best support overall IT Manager, benefiting over 3M cardholders.

Performed business analysis needs to determine priorities; performed extensive benchmarking with potential solutions based on business needs; wrote Request for Proposal (RFPs) by following Panamanian Government Procurement standards; matched functional and non-functional requirements with vendors; participated in the Committee in charge of selecting the vendor; worked in the project charter and project plan and participated in the different project phases.

Created a complete Request for Proposal to bid a Government Enterprise Resource Planning solution including: Finance, Budget, Human Resources, Inventory of Medications from 9 major distributed warehouses, Procurement, General Accounting. As a part of the process, a benchmark was created and it included solutions such as Oracle ERP, SAP and Microsoft Dynamics.

UNIVERSIDAD TECNOLOGICA OTEIMA DAVID, REPUBLIC OF PANAMA

August 2003 – April 2007

Director of Business Processes & Knowledge Management

Assessed the current situation of the organization to understand project’s end-product deployment processes; understood customer and user requirements, their strategies and goals; facilitated modeling; discussed and facilitated business engineering efforts; performed cost/benefit analysis for the different initiatives; discussed and supported vendors who sold and delivered end-product of the project; participated as a primary stakeholder during project development; assisted in change management processes including Knowledge Transfer sessions.

Created the following documents: Target-Organization Assessment, Business Vision, Business Architecture Document, Business Rules, Business Modeling Guidelines, Business Glossary, Business Use Case Model and Knowledge Management Plan.

Delivered the following academic and administrative solutions: (i) Microsoft Dynamics Customer Relation Manager Software to increase enrollment; (ii) Enterprise Resource Planning Project using Dynamics AX NAV ERP for human resources, accounting, and budget; (iii) Moodle Learning Management System to offer online courses in a blended methodology to undergraduate and graduate students; (iv) Student Management System which includes enrollment process, view and print grades, view and print balance statements and make payments. This solution was an in-house solution that is interoperable with the Dynamics ERP.

Earned Oteima Tech University Professional of the Year in 2007 for overall achievements. Spearheaded ISO 9001:2000 certification process, including oversight of all job competencies.

GRUPO ORIGINAL PANAMA, REPUBLIC OF PANAMA

January 2000 to August 2003

Business Process Analyst

Worked closely with business units, IT and project leaders to develop deep knowledge of system and client’s organization capabilities; assisted with project scope and ensured changes to scope and deliverables were managed; utilized knowledge of business and industry to create and document business and system requirements, developed business and operational deployment strategies; ensured that all requirements and recommended solutions comply with client ‘organization and IT standards/objectives; acted as liaison with business owners, IT, other vendors as needed on projects and processes; performed root cause analysis and continuous improvement activities.

Delivered a Content Management Enterprise Solution for a private university, a private bank and two home owner insurance companies in Panama.

FORMAL EDUCATION:

Doctor, Project Engineering with emphasis in Quality Assurance, Universidad Politecnica de Cataluña, Spain

Master’s Degree, Strategic Management – Specialization in Information Technology, Universidad Internacional Iberoamericana, Puerto Rico

Master’s Degree, Business Administration, Universidad Catolica Santa Maria La Antigua, Panamá

Bachelor Degree, Computer Science and Engineering, Instituto Tecnologico y de Estudios Superiores de Monterrey, Mexico

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