Project / Delivery Manager

ROBERT THICKLIN

773-***-**** Louisville, KY/ E-Mail: ac02em@r.postjobfree.com / http://linkedin.com/in/certifiedpmrthicklin

Certified Project Manager

Specialization ERP & Business Processes Delivery

Skills / Qualifications Summary

As a Senior Project Manager with 10 plus years of experience applying project management excellence to manage, improve and protect IT investments by utilizing my experience & skills from managing over $90 million dollars in project engagements. My approach involves applying expertise in PMO and project management disciplines in the following areas of: scope, change management, budgeting, performance monitoring, risk analysis, communication, and documentation and contract management throughout the project life cycle. As an experienced Project Manager I’ve successfully managed major top tier projects for Cigna HealthCare (Hartford, CT), Humana HealthCare (Louisville, KY), Qualcomm Inc. (San Diego, CA), Cardinal Health (St. Louis, MO), Augusta Medical (August, GA), Kraft Foods Inc. (New York) and Bison Gear & Engineering (Chicago manufacturer), Starz Entertainment Group (Denver, CO, TV and cable mogul media) and Department of Buildings for City of Chicago, Blue Cross Blue Shield and Motorola Solution to name a few..

Affiliations

I have an affiliation with the following organizations with active membership to PMI, CompTIA Project + SME, GFOA, NSPA (National Society of Public Accountants) and NAMIC (National Association for Multi-ethnicity in Communications) and Former Board member to New Land Castle Foundation and the Gary Sanitary District.

AREAS OF EXPERTISE

Business Management & Process Engineering

Supported Software Applications

Performed vendor contract negotiations

Provide resource and vendor management

System & application evaluations

Design & manage project initiatives

Methods PMBOK, Waterfall, Agile & SCRUM

Maintain KPI’s, QA, UAT testing analysis

Scope, Risk & Compliance

Systems Analyst, Sr Project Manager, Business Analyst

Experienced in managing data conversions

ERP implementation applications & projects: Oracle ver.11, Oracle EBS v12, TIBCO, GIB, Smartstream, MAS500 & Epicor

Tools/Methods: OBIEE, Crystal Reporting, FRx & BI tools, SQL, Oracle, MS Access and.Net

MS Projects, Power Point, SharePoint, Visio and Clarity

Experience designing Business Process Flows

Data Warehousing, Data Marts

Accomplished Experiences:

Independent Contractor (Program/ERP Project Manager – Contractual 7/2015 – Current) supporting clients such as: Blue Cross Blue Shield of IL (Chicago) and Motorola Solutions (Chicagoland)

Accomplishments:

BCBS of IL: Successfully direct and developed a Business Process Improvement strategy to improve business processes for Financial Closing, Financial Reporting, Actuaries, BA processes and deliver a three year Roadmap for third party vendors. Benefit of improvement strategy reduce monthly closing from 45 days to 7 days, eliminate process redundancies, deliver real time data, single source Data Warehouse Environment

Motorola Solutions: Successfully managed their Oracle ERP CPQ_C workstream. Inherited a failing project that was impacting the over Enterprise project. My role was to bring the project back inline with the enterprise portfolio, remove obstacles, delays and resolve resource issues. The project was brought back in line with the enterprise project by resolving resource issues, implementing SCRUM methodology, identifying weekly sprints with clear weekly deliverables and holding daily scrum meetings. The project was completed successfully within the designated timeframe to meet design builds, data migration, SIT and UAT requirements.

Primary Responsibilities:

Successfully managed Motorola Solution’s Oracle’s R12 CPQ and Sales Order integrations

Responsible for working across departments leveraging resources and gathering Business Requirements to implement process improvements

Involved with managing the configuration and definition of Item Attributes at Master and/or organizational level per requirements

Managing and direct third party vendor SOW requirements and maintain voice of the customer in the fore front for design and configurations, model testing and production build expectations

Responsible for managing the design of Business Process Models, Workflow Metrics Process Improvements for configuration standards, customizations, accessories, assemble-to-order and pick-to-order to name a few product models

Hands on managing and participating in Sales Order and CPQ integration testing, SIT and UAT,

Managed data mapping conversion and migration from legacy system to Oracle R12

Accountable for authoring and maintaining comprehensive project plans with other critical docs such PID, RACI, RAID, risk and contingency planning

Responsible for applying resource leveling techniques ensuring successful delivery of program & project releases

Supporting long or short term customer IT PDLC project initiatives

Track and manage configurations of global Oracle R12 or other ERP systems and/or modules

Responsible for creating and publishing day-to-day updates to leadership on program activities of workstream milestones and deliverables; supported by project status reports, MS Power Points, identifying performance dashboard, budgets, health indicators and resource leveling analysis and burn down charts, MS Project Plans via SharePoint

Managed application SDLC process changes, updates and testing through delivery

Track and manage third party vendor project SOW responsibilities, milestones and deliverables

Manage and facilitate routine project team and Leadership and stakeholder project meetings

Manage the execution of customer deep dive future state capabilities and improvement workshops

Manage and prioritization documenting business processes of future and current state

Support staff augmentation of EPMO Program Management staff as needed working with across silos with regional & portfolio leads, operations, sales and customer support resources to ensure objectives and deliverables were communicated and delivered according to plan

Bundle and package completed project and conduct transfer of knowledge to customer

TATA Consultancy Services (Global consulting services company, Sr. Program Manager, 10/2011 – 6/2015) supporting clients such as: Qualcomm, Inc as Oracle Sr. ERP PM(California), Humana Healthcare as Sr ERP and Infrastructure PM (Kentucky,), Cigna Healthcare as PgMr (Connecticut)

Accomplishments:

Humana Healthcare (Louisville, KY): Successfully managed the post merger processes for Mergers & Acquisitions department. For two years managed the rebranding of acquired organizations to the Humana brand by retiring non-Humana systems old companies legacy systems, build new infrastructure environments hardware & software requirements, training environments for operating systems, business applications, call centers and financial systems. Managed data conversions, migrations and security requirements. Worked across multiple department Legal (contract reviews), Business (maintain and migrate systems), Facilities (office relocations), Telecom (communications), IT (system hosting, system build and security) and PMO (compliance).

Qualcomm, Inc (San Diego, CA): Successfully managed three major enterprise wide Oracle ERP and Governance projects. First project successfully directed and managed Oracle ERP version 11 upgrade to Oracle EBS ver. 12. Implementing Financials and Manufacturing (GL, AP, AR, CM, FA, SO, PO, INV, MFG, BI, OBIEE modules). Second project directed and managed a separate EBS ver.12 implementation for second Qualcomm entity QMT. Implemented and delivered (GL, AP, AR, CM, FA, SO, PO, OBIEE and BI)

Primary Responsibilities:

Successfully managed and accountable for supporting multiple Oracle other OTS implementations and data migrations project for Qualcomm:

oOracle full suite version 11 grade to Oracle EBS v12 (GL, AR, AP, FA, CM, SO, Procurement, INV, Manufacturing, OBIEE, BI, DW, Logistics, MS Exchange, etc) for USA, Taiwan, Germany, Europe and China locations

oSeparate Oracle EBS v12 full suite implementation, integrations and data migrations (GL, AP, AR, CM, FA, OBIEE and B)

oResponsible for managing the Governance and security matrix defining separation of duties for financial and business workflow processes

oDevelop comprehensive project plans, UAT test plans, production cut over and post cut over support plans

oDeveloped and managed migration strategy for testing code changes and applying product patches and fixes

oResponsible for working across Business Units gathering business and workflow requirements

oTracked and managed Design, Build through approval and process testing for SIT and UAT

oResponsible for managing all 250 plus approved code and customization changes governed by Qualcomm’s Change Management leadership

As a Sr. Project Manager I have successfully supported other customers and projects supporting the Business Unit, PMO andProject Sponsors

Qualcomm, Humana Healthcare, CIGNA Healthcare in the creation of program/project charters, PID, Project Plans, RAID logs and status reports

Humana Healthcare supporting Merger and Acquisitions:

oResponsible managing and developing the delivery of operational solutions to support Mergers and Acquisitions throughout the USA reporting

oDeveloped and supported with acceptable and approved project plans, Disaster Recovery and Business Continuity plans

oResponsible for planning and managing all aspects of project portfolio and associated deliverables covering, cost, schedule, scope (e.g. office, operational systems, security, telecom, call centers,) quality and resources

Maintain relationships with Business Unit leads and leadership to manage expectations of service, including work products, timing, and the value to be delivered for those programs/projects under his/her domain.

Demonstrated a thorough understanding of complex program/project management and leverage business process knowledge to identify risk and evaluate impacts on the business.

Demonstrate excellent program/project management skills, inspire teamwork and responsibility with team members, and use current tools to enhance the effectiveness of deliverables while applying to projects.

Ensure appropriate involvement between the program or complex project and all stakeholders

Consistently adhere to the organizational program and project management standards and methodologies defined by the EPMO/PMO to assigned programs and projects

Accountable for global technology programs & projects across the USA, Asia, Taiwan, Germany and China supported with RACI chart and project resource management plan tied to project plans

Identify, monitor and control the interdependencies between projects with a project

Proactively identify and manage program risks and issues and escalated risks and issues from the projects that comprise the program and cannot be resolved at the project level.

Coordinate the processes for each project in the program at a level higher than those pertaining to the individual project level.

Track the contribution of each project and the non-project work to the consolidated program benefits.

Support the portfolio management decision process by authoring project charters, scope statements, risk assessments, budgets and IT Value discussions.

Ensure appropriate governance practices are in place and followed for the projects within a program

Track and share lessons learned with project teams

Provide a high standard of support and direction to IM program/project managers and teams, improve project control, and improve project performance

Packaged project requirements, process conversions and gap analysis for customer hand off

Infor Global Solution, Inc. (Chicago, IL, Top Tier Software Vendor, Regional ERP Program Delivery Manager / BA, 03/2007 – 06/2009)

Accomplishments:

As practice delivery manager and the outsourced vendor my team provided daily support to Building and Permits, Fire Dept., Forestry, HAVC Dept., maintaining Hansen Inspection applications coupled with enhancements and the implementation and improvements to City inspection Business Processes.

Primary Responsibilities:

Managed multiple direct PM reports and 10 plus non-PM direct reports covering. Average project core teams average 10 reports by customer locations

Maintained over $40 million dollars in project budgets that supported City of Chicago and City of Rockford IL Oracle projects

Executed and managed staff augmentations, software development and agile methodologies

Responsible for tracking and managing third vendors project responsibilities, milestones and deliverables

Managed third party change orders, budgets, time and billing and SOW thru completion

Responded to customer RFP’s based on customer needs, available resources and time & material for various city bureaus (building, fire, health, etc.) regarding new IT initiatives.

Maintained over $1.5 million in monthly regional revenue forecasts and approved monthly invoices

Managed team and ongoing delivery of integrated portfolio of projects; develop, provision, and optimized deployed Project Management and Process Integration capability.

Maintained fixed fee, time & material and milestone projects utilizing Agile staff augmentation approach

Maintained third party contract rates, schedules and skill assessments for project resources

Managed onsite support for web servers, oracle dB’s, end user issues, breaks and fixes, application server optimization and platform management, and network infrastructure

Managed Oracle, Dynamic Portal, dot net, BI and crystal reporting projects

Responsible for provided monthly project status and performance analysis for upper management

Independent Contracting (03/2003 to 3/2007) supporting clients such as: Arthur J Gallagher as ERP PM (Chicago), Starz Entertainment ERP PM (Denver), MTI (Automative parts mfg., Chicago) and Gevalia Coffee as ERP PM(division of Kraft Foods, New York)

Accomplishments:

Successfully implemented Financial ERP software MAS500 for customers throughout the USA. Implementing, managing projects, requirements gather, building project plans, performing the technical installs, configurations, model build, SIT, UAT and production cutovers.

Primary Responsibilities:

Functioned as Project Lead for supporting and/or implementing an organizations ERP IT capital investments Oracle, ePicor, Sage ERP systems (GL, AP, AR, PO, MFG, HRIS, BI & Reporting Tools)

Conducted project review and business process analysis

Identified scope, project issues and provide work around solutions

Responsible setting End-user and Development team expectations

Provided subject matter expertise and process methodology

Conducted app configuration and customizations

Conducted End-user training

Conducted data conversion and migration in SQL and MS Access

Designed customized reports in Crystal, Business Intelligence, FRx, Access and other third party apps.

Manage configurations in GL, AP, AR, Sales Order, Inventory, and Distribution modules

Manage delivery of data conversions and migration of historical data.

Perform the underlying analysis and prepare functional and detailed design specifications for APIs, integrations, with integrations .NET functionality

Responsible for implementing and managing the distribution and supply chain vendor application coupled with business intelligence and replenishment process.

Business Requirements gathering and develop business process analysis

Responsible for creating SQL transaction & log databases

Managing project status meetings coupled with project documentation

Configured and support Server and infrastructure support on NT, SQL databases

Responsible for data conversions and migration

Designed customized reports in Crystal, Business Intelligence, FRx, Access and other third party apps.

Mentored third party vendor activity and contracts

Conducted UAT, cut over, transfer knowledge and close out

Conducted business process analysis and requirements gathering

Trained developers on back bone structural and architectural design analysis

Configured and support Server and infrastructure support on NT, SQL databases

Implemented and/or manage logistic third party applications

Perform the underlying analysis and prepare functional and detailed design specifications for APIs, integrations

Sage Software, Inc. (Irvine, CA ERP/Supply Chain Software vendor, Sr. Software Consultant 12/2000 – 07/2003)

Accomplishments:

Successfully implemented Financial ERP software MAS500 for customers throughout the USA. Implementing, managing projects, requirements gather, building project plans, performing the technical installs, configurations, model build, SIT, UAT and production cutovers.

Primary Responsibilities:

Core project teams consisted of 5 to 10 resources depending on the size of the customer project

Provided One Stop Shop Full Life Cycle implementations successfully meeting customer expectations, delivering customers goals and objectives within budget.

Provided full PDLC implementation of MAS 500 core financial, distribution and data warehouse applications.

Functioned as Project Manager supplying customers with MS Project Plans, risk assessments, change order, project charters and other supporting project documents.

Provided training on third party applications such as, FRx and Crystal reporting tools.

System configurations on NT, Windows 2000 Server, SQL Server.

Designed SQL databases and application configuration setups and integration testing

Monitored and controlled Joint Application Development (JAD) sessions

Responsible for Full PDLC and SDLC processes and implementation

Responsible for performing data conversions, migration and data validations

Successfully managed multiple data conversions and migrations supported by RUP & DTS tools.

Experienced in configurations of ODBC and TCP/IP connections.

Epicor Software Corporation (Irvine, CA. ERP/Supply Chain Software vendor, Sr. Software Consultant 06/1998 – 09/2000)

Accomplishments:

Successfully implemented Financial ERP software Epicor for customers throughout the USA. Implementing, managing projects, requirements gather, building project plans, performing the technical installs, configurations, model build, SIT, UAT and production cutovers.

Primary Responsibilities:

Responsible for Full PDLC and SDLC processes and implementation

Responsible for product configurations and SIT testing

Responsible for performing data conversions, migration and data validations

Core project teams varied according to the size of customer projects average 6 to 20 resources

Evaluated client’s existing business/financial processes and operation systems assessed user needs

Provided operating System configurations for Wins 95, NT 4.0, and MS SQL.

Configured and support Server and infrastructure support on NT, SQL databases

Facilitated project team and end user training; financial system planning

Provided customer SQL support.

Monitored and controlled Joint Application Development (JAD) sessions

Supported core financial and distribution modules (GL, AP, AR, PO, SO and IM).

Gary Sanitary District (Municipal Utilities, Gary, IN, District Fiscal Officer, Customer Services, Director of I.S. 1992– 1998)

Managed $57 million dollar budgets and over 35 direct reports (managers and non-management reports)

Performed financial analysis and directed all areas of financial operations (A/P, A/R, Billing, Purchasing, Collections, Payroll and Customer Service).

Increased billing revenue from $11 million to $16 million for water and sewer by conducting exhaustive examination of historical data.

Set standards and guidelines for both manual & automated financial processing

Identified and prioritized accounting tasks, ensured compliance to GAAP

Led implementation of successful WAN & LAN HP UNIX integrated network across multiple sites.

Improved overall Collection rate from 39% to 92% in a 1-year period along with introducing an invoice aging and tracking system, generating an additional $12 million dollars in aged revenue.

Management of IBM 3600 that supported the $3 million dollar monthly billing system.

Education, Associations & Certifications

Bachelor in Accounting - Chicago State University, Chicago, IL

Government Finance Officers Association ID# 300039853

National Society of Public Accountant

Certified Project Manager: PMI Member #540509, CompTIA Project+, #COMP001020099888

Certified Sage MAS500 (ERP Application)

Currently pursuing Scrum Master certifications

Former Training in ITIL and MS A+

Contact this candidate