Human Resources Management
Resume:
Melissa Mayorga
*******.*******@*******.***
Professional in Human Resources, Masters of Management & Leadership Human
Resources, and Organizational Practice with six years in management.
Extensive background in HR generalist affairs, including experience in
employee recruitment and retention, staff
Development, mediation, conflict resolution, benefits and compensation, HR
records management, HR policies
development and legal compliance.
Demonstrated success in negotiating win-win compromises, developing team
building programs, and write in
Personnel manuals, policies, job descriptions and management reports.
Education & Certifications
UNIVERSITY OF LA VERNE, LA VERNE, CA MAY 2011
Masters of Management & Leadership Human Resources and Organizational
Practice
Cal State University Fullerton, Fullerton, CA August 2007
Bachelors of Science in Human Services
skills
HR DEPARTMENT STARTUP Staff Recruitment & Retention Orientation &
Employee Relations On-Boarding
Employment Law Alternative Dispute Resolution Training & Development
FMLA/ADA/EEO/WC (ADR) Organizational
Mediation & Advocacy Benefits Administration Development
Complex problem HR Program/Project Management HR Policies & Procedures
solver Certified in CPR and First Aid
Marketing Microsoft word, Power
Budgets Point, excel, office
outlook
Professional Experience
LEARNING COORDINATOR, JANUARY 2007-PRESENT
The City of Montclair, CA After- School Program,
. Analyze and report of monthly/yearly budget
. Plan and lead professional development activities for staff,
administrators and support staff.
. Coaching and developing others.
. Judging the Qualities of Things, Services, or People.
. Verify attendance, hours worked and pay adjustments, and post
information onto designate records, Distribute and collect timecards
each pay period.
. Recruit, hire, train, and evaluate primary and supplemental staff.
. Addresses employee relations issues, such as harassment allegations,
work complaints, or other employee concerns.
. Confer with parents and staff to discuss educational activities,
policies, and student behavioral or learning problems.
. Observe teaching methods and examine learning materials to evaluate
and standardize curriculum and teaching techniques, and to determine
areas where improvement is needed.
. Collaborate with teachers to develop and maintain curriculum
standards; develop mission statements, and set performance goals and
objectives.
. Evaluate curriculum, teaching methods, and programs to determine their
effectiveness, efficiency, and utilization, and to ensure that school
activities comply with federal, state, and local regulations.
Professional Experience (continued)
LEARNING LEADER, OCTOBER 2006-DECEMBER 2006
The City of Montclair, CA After -School Program
. Maintain a safe environment for a class of twenty students.
. Observe and monitor children's activities.
. Communicate with children's parents or guardians about daily
activities and behaviors
. Support children's emotional and social development, encouraging
understanding of others and positive self-concepts.
. Communicating with Supervisors, Peers, or Subordinates
. Thinking Creatively for hands-on activities
. Resolving Conflicts and Negotiating with Others
Awareness Incorporated, January 2006-July 2006
Administration/Club Speaker Intern
. Operate office machines, such as photocopiers and scanners, facsimile
machines, voice mail systems, and personal computers.
. Answer telephones, direct calls, and take messages.
. Maintain and update filing, inventory, mailing, and database systems,
either manually or using a computer.
. Communicate with customers, employees, and other individuals to answer
questions, disseminate or explain information, take orders, and
address complaints.
. Open, sort, and route incoming mail, answer correspondence, and
prepare outgoing mail.
. Compile, copy, sort, and file records of office activities, business
transactions, and other activities.
. Speak to youth at school assemblies.
. Cal State Fullerton, Fullerton, CA International Education & Exchange
August 2003-August 2006
. Clerical Assistant/Front desk
. Greet students
. Answer phones
. Type letters
. File files
VOLUNTEER EXPERIENCE
PROJECT READ VOLUNTEER DIRECTOR, AUGUST 2004-JUNE2005
Cal State Fullerton, Fullerton, CA Volunteer and Services Center
. Evaluate the work of staff and volunteers to ensure that programs are
of appropriate quality and that resources are used effectively.
. Provide direct service and support to individuals or clients, such as
handling a referral for child advocacy issues, conducting a needs
evaluation, or resolving complaints.
. Recruit, interview, and hire or sign up volunteers and staff.
. Establish and maintain relationships with other agencies and
organizations in community to meet community needs and to ensure that
services are not duplicated.
. Plans implement activities for foster children on a weekly basis.
. Prepare and maintain records and reports, such as budgets, personnel
records, or training manuals.
Professional Development: Complete ongoing training in the areas of
compensation and benefits, employee and labor relations, leaves of absence,
workers' compensation and workplace safety/security.
Affiliations:
< Society for Human Resource Management (SHRM)
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