Customer Service Management

*** **** *** ****, *****, TX 78634512-***-**** (

abwo58@r.postjobfree.com

Gattis DeLoach

Strong leadership, interpersonal, and communication skills. Ability to

lead by involving others in decision processes. Displays the highest

professional standards of conduct. Demonstrated results-orientation.

Ability to manage multiple large complex projects simultaneously and

adjust priorities if needed. Sound analytical and business judgment

including problem-solving and trouble-shooting skills. Demonstrates

understanding of technology, including complexities of products,

machinery, and costs. Ability to implement change. Ability to motivate

others and encourage team development. Some mechanical aptitude. PC

proficiency, including spreadsheet and word processing software. Web

based data entry, billing, and claims. Knowledge of federal, state and

local regulatory compliance. Searches for cost saving measures,

understands the importance of working within budgets.

Experience

5/2006 to Current Berger Transfer and Storage Austin, TX

Operations Manager

Management of Local Operations

Management of Long Haul Operations

Management of Distribution

Management of Warehouse Operations

Management of drivers

Ensures compliance with safety codes and policies

Maintenance and organization of and 70,000 sq. foot warehouse.

Practices and reinforces superior customer service skills

Controls operating expenses and productivity goals. Work directly with

staff to drive productivity goals.

Maintains a consistent quality product by monitoring crews and

vendors, coordinates all freight movement, orders supplies.

Performs delivery, service, sales, customer service, and/or

administrative work as required, and handling customer calls and

complaints

Assist in talent selection and management process, to include

interviewing, monitoring training for all new employees, assigning,

and directing work; performance appraisals, rewarding and corrective

action if needed.

Problem resolution

Continually searches for opportunities to improve efficiencies and

improving revenue

Coaches drivers on their processes to provide the best customer

service and cost efficiencies

Driver retention and new driver recruiting

Assist in growing our Distribution brand and our O&I departments

5/2003 to 5/2006 Mastertaste Lakeland, Fl

Logistics Coordinator

Track all incoming and outgoing shipment to insure timely delivery of

goods

Training of warehouse staff on safety and receiving policies

Overseeing all tanker filling operations to insure safe operating

procedures

Following safe shipping procedures according to 49 CFR, IATA, and

USDOT regulations.

Distillation of crude fruit oils following strict USDA, FDF, and FDA

regulations for food and flavor preparation.

Inventory control of all raw and finished product.

1/2000 to 5/2003 Acco Orlando, FL

Superintendent

Being on site to oversee all of the construction process

Ensuring that the job budget is followed in terms of purchases and

wages

Organizing 200-300 employees and contractors and ensuring that work is

being completed on schedule

Recording the total cost of purchased materials and payments for work

completed

Coordinate with government inspectors on the standard requirements of

the site in terms of licenses and permits

Promote job site safety, encourage safe work practices and rectify job

site hazards immediately.

Understanding of blueprints and government building codes

4/1996 to 1/2000 Ytong, LTD. Lake Whales, FL

Field Tech

Setting concrete wall and roof panels

Setting concrete forms, pouring and finishing

Building and setting of concrete forms

Understanding of budget and time lines on current and upcoming

projects

Understanding of blueprints and government building codes

Education

1995 Winter Haven High Winter Haven, FL

High School Diploma

References

References are available on request.

Contact this candidate