Customer Service Sales

Iliana Noelia Ramirez

**** ********* **** *** *****, CA 92113 • 619-***-**** • abvxne@r.postjobfree.com

EMPLOYMENT

Osvaldo Janitorial Services El Cajon, Ca 92019 (Feb 2012 – Currently Employed)

Osvaldo Villareal 619-***-****

• Accounting - Excel, Quickbooks, Word

• Invoice

• Customer Service

•

Issalex Tours S.A. de C.V Guadalajara, Jalisco, MX (2001-2011)

Own Business

• Reservations & Sales

• Hotels, Cruises, Flights, Car Rental, and Complete Vacations

Hotel Fiesta Americana Guadalajara, Jalisco, MX(1998-2001)

+**-**-**-**-**-**

• Front desk

• Reservations, Receive Phone Calls, Attend guests

EDUCATION

IATA – International Air Transport Association - Instituto de Capacitacion para Agencias de Viajes y Hoteleria

Universidad de Guadalajara – Guadalajara, Jalisco, MX

Centro Universitario de Ciencias Economico Admistrativas

Licenciado en Turismo, B.S.

Cananda Specialist Program

Certifies Agent to promote Canada as a tourist destination

Certification 2007 (3 of 20 Completed course)

Amadeus Central System

Gateway to APS Certification 2000

SKILLS

Fluent in the Spanish language, English in Progress

Great Organization

Fast-paced, Fast-Learner

Well-Traveled (Adaptable, Understand different Cultures)

To Maintain a clean and comfortable Space Even Under pressure

Great Customer Service

REFERENCES

Veronica Cisneros 619-***-**** (Neighbor)

Ricardo Lopez 619-***-**** (Co-Worker)

Daniel Romero 619-***-**** (Friend)

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