Manager Project
Resume:
Joe Ensalaco
Email: abqrp2@r.postjobfree.com
Address: Arbor Gate
City: Plainfield
State: IL
Zip: 60586
Country: USA
Phone: 808-***-****
Skill Level: Management
Salary Range: $100,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JOE ENSALACO
Plainfield, Illinois
abqrp2@r.postjobfree.com
Skills:
Manager: Services, Operations, Delivery Manager, Program Manager, Product Manager, Project Manager, Managed Services, Vendor Management, NOC, Call Center, Engineering, Sales, Solutions, Process Improvement, Product Launch, Optical Networking, Scope of Work, P&L, RFI, RFP, DWDM, ADM, DACs, Information Technology, use of Microsoft Suite, Salesforce, SAP, E-forca, People Soft.
Experience:
March 2012 to October 2012
World Wide Technology
Honolulu, Hawaii.
Federal-West/Asia Pac Delivery Manager - Professional Services
* Provide leadership for the Fed-West/Asia Pac Professional Service Team (25 employees)
* Support Account teams through Pre-Sales activities and development of (SOW) Scopes of Work and (LOE) Level of Efforts.
* Work closely with the Fed-West Sales Director and Sales Team to develop a -go to market- strategy for Fed-West customers
* Perform capacity planning for the pipeline of the engineering engagements
* Provide leadership to post-sales engineering team
* Serve as the engineering management escalation path to customer
* Provide staffing and utilization management for Pro-Services engagements
* Responsible for the delivery of technical solutions for Professional Services engagements
* Recruit, interview and hire top industry talent to grow the organization
* Build, maintain and utilize subcontract relationships to level capacity fluctuations
* Evaluate processes and recommend changes to drive higher quality and profitability
* Program and Project Management for large and small scale programs ($50k-$50M)
November 1998 to March 2012
Tellabs Inc. Naperville, IL.
Sr. Manger of Global Optical Professional Services (DWDM, ADM).
Feb 2010 to Present
* Global responsibilities for planning, development and execution of all 7100 Optical Professional and Network Acceptance Testing service.
* Global demand planning and resource management responsibility to meet the business needs.
* Manage Subject Matter Experts globally for onsite support for Resident Engineers, Assisted Operation Engineers, Optical Traffic Migration Service, NAT, Node Insertions, Control Plane, Control Plane Node Insertions, EON segmentation, Optimization, Audits, Advance Fiber Characterization and new services being defined.
* Create and manage global cross-training programs for Optical engineers for all regions.
* Continual process improvements on all Optical services to support global testing in the shortest duration, while improving the efficiencies and the final deliverables to our customer.
* Revenue goal for North America is $2M for 2012 and $60M globally
* Received awards for Top 100 Performers at Tellabs in 2010 and 2011. Received 2010 Customer First Award for Service Excellence
Manager-Professional Services
Feb 08-Feb 2010
* Created a start up group for Professional Service in the Optical Market.
* Services: EON segmentation, Optical Traffic Migration, 44-88 channel upgrades, Control Plane (ASON) services, Advanced Fiber Characterization and Provisioning Services.
* Manage the 7100/7345 Demo Team. This team builds over 100 Optical Demos per year that are sent around the world for Proof of Concept (POC) and Field Trials. Tellabs has saved over $8M in hardware since the program was started.
* Conduct demand planning and Resource management to continually meet the business needs without interruptions.
* Revenue goal $1.2M for 2008.
Manager of Operations -Network Acceptance Testing
Deployment Services 7100
Nov 06 to Feb 08
* Created a start up group to support Network Acceptance Testing and Node Insertions of Tellabs 7100 (DWDM) product line.
* Created documentation and TL9000 processes to support multiple ring testing in the shortest duration, while improving the efficiencies and the final deliverables to our customer.
* This group has tested over 5000 DWDM systems in over 500 networks worldwide. The annual revenue from this group is approximately $1.2M in Essential Services.
Manager-Technical Support 24x7
Customer Services - 7100/7120/6500
Nov-2005 to Nov-06
* Direct management accountability for Tellabs 7100, 7120 and 6500 support groups.
* Responsible for 11 TSE`s that provide 24x7 technical support
* Responsible for Capital budget recommendations, Purchase Orders, Scheduling, Weekly Staff meetings, Knowledge Share meetings, award nominations and coaching of the technical staff.
* Provide leadership in developing plans and strategies to resolve difficult customer issues. This includes writing final RCA letters and communications with all levels of customer staff from Vice President to onsite technicians.
* Develop training outlines and skills qualification programs to provide consistent and repeatable training.
Senior Member of the Technical Staff
Engineering Customer Support -R&D
Nov 1998- Nov-05
* Provide the highest level of Technical support and leadership to our internal and external customers
* Directly responsible for the technical support of the Verizon Integration Lab.
* Responsible for writing and reviewing of final root cause documentation and letters to customers.
* Provide leadership in developing plans and strategies in resolving technical problems.
* Responsible for writing and reviewing technical documents such as Acceptance tests, Trouble shooting guides and Module Practices.
* In-depth knowledge of SONET and SDH formats, as well as T1/T3 and E1/E3 signals.
* Recommend lab facilities and designs as well as test equipment for in house and road use.
* Train new Customer Services employees on the TITAN 6500 Architecture, including signal flow, Module functions, and the TITAN 6500's position within the current Telecom network.
June 1987 to November 1998
Bellcore TEC (Telcordia), Lisle IL.
Associate Specialist/Instructor,
Network Applications Lab (NAL)
December 1993 to Nov 1998
* Taught lab-based and Classroom activities including: Digital Carrier, Digital Loop Carrier, HDSL, M13 Multiplexers, Signaling and DSX patch panels, Fiber Optic Terminal Maintenance.
* Provide technical support for installing, maintaining and removal of network equipment.
* Responsible for quality inspections on: all ironwork, power, grounding and fire stopping to meet the Bellcore/Telcordia GR1275 guide lines.
* ISO 9000 coordinator for Bellcore TEC
EDUCATION
BA- Business Administration and Economics
Illinois Benedictine College, 1992
AA- Business Management/Marketing
College of DuPage, 1987
Professional Affiliations
Society for Service Executives
Awards and Patents
Patent Pending (Automated notification for optical networks under repair)
Top 100 Performers 2010, 2011
Key Contributor (2001-2011)
Customer First Award 2004, 2007, 2011
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