Customer Service Sales
Resume:
Mark Garner
Email: abqrif@r.postjobfree.com
Address: **** * ***** ** *** 2369
City: Las Vegas
State: NV
Zip: 89115
Country: USA
Phone: 702-***-****
Skill Level: Experienced
Salary Range: $55,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Mark Garner
5370 E. Craig Road #2369
Las Vegas, Nevada 89115
abqrif@r.postjobfree.com
Dear Prospective Employer:
This letter and resume are for your consideration for a position in Management that I believe will fully utilize my professional skills and personal abilities. My background reflects extensive experience in, but is not limited to the following areas of proficiency:
Management & Personnel Motivation
Personnel Development & Training
Finances / Profit/Loss / Budgeting / Forecasting
Project Management
Human Resources
Problem Solving
Innovative / Creative Business
Managing Change in the Workplace
Sales/Marketing / Relationship Building
Customer Service / Client Relations
I have also developed the ability to establish and maintain interpersonal communications and rapport with fellow staff, clients, executives and management. These are all combined with proven business knowledge, and a Bachelor of Science in Business Management, 2012.
My demonstrated abilities in business management, along with my -hands-on- supervisory style empowering my staffs to perform at their highest levels of productivity, coupled with a proven track record in effectively working with and motivating people from all lifestyles, sometimes under difficult circumstances are skill sets I will bring to your organization.
You will find me a loyal, personable, and dedicated individual. My positive personality enables me to maintain effective and efficient performance in a conscientious manner.
In closing, I want to thank you for your time and consideration, and welcome the opportunity to meet with you and further discuss my qualifications in detail.
Sincerely,
Mark Garner
encl.
Mark Garner
5370 E. Craig Road #2369
Las Vegas, Nevada 89115
abqrif@r.postjobfree.com
MANAGEMENT
CAREER PROFILE
A competent, skilled and results-driven professional in business with a strong record of achievement in providing the necessary management and personnel motivation expertise to ensure streamlined operations, customer satisfaction, significantly increased proficiency and profitability.
Expertise includes - Personnel Development & Training; Finance; Project Management; Human Resources; Sales/Marketing; Relationship Building; Customer Service; Client Relations
Computer Operations - Microsoft Office Suite; Microsoft Front Page; Adobe Photoshop; Windows; Internet
Effective decision-maker; able to quickly evaluate available alternatives in a logical manner.
Excellent interpersonal communicating, listening and negotiating skills, coupled with the ability to effectively establish and maintain rapport with all levels of personnel, executives, management and clients.
Proven background at high levels of leadership, team building, planning, organizing, and problem-solving, all of which realized significant contributions to bottom-line results.
People Oriented * Service Oriented * Results/Profit Oriented
PROFESSIONAL EXPERIENCE
10/11 - Present THE D HOTEL AND CASINO, Las Vegas, Nevada
Casino Supervisor
* Bottom-line gaming management responsibility encompassing all aspects of daily operations for casino pit and up to 35 dealers; personnel development and training; providing excellent customer service for up to 48 guests including rating and managing guest concerns while implementing viable solutions; all of which resulting in highly profitable, efficient and smooth flowing operations.
3/01 - 12/11 DIGITAL SATELLITE SERVICES, Las Vegas, Nevada
Sales Management /Business Partner
* Performed a diverse range of responsibilities to include, but not limited to: building and training sales staff on new equipment, selling techniques, and installation of products and services; problem-solving customer complaints and/or difficulties; developing sales, service and installation of satellite based television, internet, and radios; and strategically negotiating sales contracts while determining factors pertinent to inventory and effective sales of new products and services.
7/05 - 8/11 NEVADA DEPARTMENT OF WILDLIFE, Yerington, Nevada
Hatchery Technician II
* Responsibilities encompassed: comprehensive public presentations in classroom atmosphere, television and radio involving hatchery activities; informing public of fish hauls, planting schedules, invasive aquatic mussels, fish, and hatchery status during plants or scheduled events; interacting with and assisting game wardens, biologists, creel surveys and other employees involving sizes, species, amount of fish planted or potential problems.
* Provided complete record keeping, maintenance and equipment repair, safety and security operations, including following all OSHA, MSDS standards and procedures, documentation, and follow up.
10/01 - 7/05 NEVADA DEPARTMENT OF TRANSPORTATION, Las Vegas, Nevada
Engineering Technician III (Crew Lead Lab Tester)
* In charge of construction inspections, safety/OSHA operations, and all office reports and record keeping administration.
* Performed material testing of oils, asphalt, aggregates, concrete, and emulsion oil required on roadway and bridge construction, control of traffic and traffic signs as per construction plans, and surveying including taking points using GPS and transit operations for fencing, right of way, temporary easements, roadway alignment, monuments, reinforced concrete pipe, storm drains, and PVC pipe.
8/99 - 3/01 ST. CLAIRE, Farmington Hills, Michigan
Team Leader Representative (Honda MFG, Textron, Ford Motor)
* Handled accounts involving the following: quoting jobs, providing services, job completion, customer satisfaction, invoices, and managing purchase orders, contract quotes and negotiations, evacuation plans administration, and serving as consultant with to corporate safety committees and maintenance departments.
* In charge of tag-out procedures including design, develop, installation of placards and signage on energy and stored energy points.
8/96 - 8/99 E & E MANUFACTURING, Plymouth, Michigan
CAD Designer / QA Representative (General Motors, Saturn)
* Designed auto parts and tooling, built machine and repair metal stamping dies, and served as Quality Control Technician for functionality and metallurgy tests.
* Served in Quality Risk Management performing as quality representative for Saturn and General Motors Corporation while insuring high-level quality assurance with customers.
* Served as Safety Consultant preventing safety hazards, troubleshot problems, corrected dangerous situations prior to instances occurred and coordinated safety meetings.
* Served as QS-9000 Internal Auditor auditing non-conformance on reports, lab tests, management policies and procedures. Advised and prepared documentation for external auditors.
EDUCATION
UNIVERSITY OF PHOENIX
Bachelor Degree of Science - Management, 2012
Associates of Arts - Foundations of Business
SCHOOLCRAFT COLLEGE, Livonia, Michigan
Associates Degree Program: CAD - Mechanical Design, 1999
PROFESSIONAL REFERENCES
The D Hotel and Casino - Greg Downing - Casino Shift Manager
702-***-**** email: abqrif@r.postjobfree.com
Digital Satellite Services - Steve Travis - Managing Partner
702-***-**** email: abqrif@r.postjobfree.com
State of Nevada Department of Wildlife - Vickie Martinez - Human Resource Personnel Technician III
775-***-**** email: abqrif@r.postjobfree.com
State of Nevada Department of Wildlife - Patrick Kelly - Wildlife Staff Specialist - Hatchery Division
775-***-**** email: abqrif@r.postjobfree.com
State of Nevada Department of Transportation - Jeffery Shapiro - Chief Construction Engineer
775-***-**** email: abqrif@r.postjobfree.com
St. Claire Inc. - David Austin - Sales and Marketing Manager
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