Manager Technical

robin heid

Email: abqr6c@r.postjobfree.com

Address: *****-* ********* #***

City: northridge

State: CA

Zip: 91324

Country: USA

Phone: 310-***-****

Skill Level: Experienced

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robin Heid * 310-***-**** * abqr6c@r.postjobfree.com

SUMMARY

Highly experienced technical documentation manager-designer-editor-writer with extensive integrated skillset for building documentation processes and creating product- and procedure-specific documentation to meet corporate objectives, regulatory requirements and end-user needs. Extensive experience producing engineering test protocols, studies, reports and SOPs; and both in-house and end-user product manuals, operating procedures and help systems. Extensive journalistic, marketing and technical writing skills result in highly readable, user-friendly documentation. Appreciative inquiry-based information-gathering techniques maximize production efficiency and documentation quality. Excels at collaborating across networks and leading by influence, understanding and system knowledge.

AREAS OF EXPERTISE

Documentation system design

Documentation system process flow

Document design

Document creation

Primary document writing

Document editing

Information gathering

Process analysis, design, implementation, improvement

Technical writing-editing

Marketing writing-editing

Corporate writing-editing

Proposal writing-editing

Book writing-editing

Lean Sigma-trained

PROFESSIONAL HIGHLIGHTS

DOCUMENTATION SYSTEM MANAGEMENT:

Designed and implemented an engineering group documentation management system that reduced document production cycle time and improved document quality for the Characterization, Qualification and Forensics (CQF) group of Amgen's Primary Container Engineering department, which worked under tight deadlines to meet business unit needs and FDA compliance requirements, including time-critical CAPA responses and production line stoppages.

Drove the reorganization of the Medtronic Diabetes technical publications department by implementing the results of my Lean Sigma "green belt" investigation thereof that increased writer efficiency, decreased writer administrative burden, and improved department work product.

PROJECT DOCUMENTATION MANAGEMENT:

Drove the adoption of a mini-CD-only 28-language user guide instead of a paper manual for a Medtronic Diabetes computer accessory that was the size of a flash drive, thereby reducing package size and associated costs by an order of magnitude.

Proposed and developed a custom screen capture program that reduced production time and improved user guide graphics by replacing a script-driven, lead capture box-dependent system with a GUI-based system usable by entry-level data entry personnel.

BUSINESS DEVELOPMENT:

Analyzed Medtronic's core operating SOP, Design Control, then made detailed structural, technical and editing recommendations that upgraded the company's Product Development Process (PDP) by streamlining the process flow and clarifying the team member responsibility/accountability matrix.

Designed, formatted and wrote proposals that secured Malaysian government permission for the "2000-2001 Trans-millennium World Record Xtreme Skydive" from the Petronas Towers in Kuala Lumpur, which the BBC called "the most spectacular celebration of the real new millennium."

Designed, formatted and wrote proposals for Pan-Pacific Entertainment that secured Chinese government permission to produce the 2011 "Tianmen Mountain Wingsuit Flythrough" extreme sports event near Zhangjiajie in Hunan Province, and the 2012 World Wingsuit League Tianmen Mountain Grand Prix in the same location, which were broadcast live to more than 500 million TV viewers throughout greater China, including Taiwan, Hong Kong and Macao.

TOOL SKILLS:

Vasont CMS, Sharepoint, Captivate, FrameMaker, RoboHelp, Acrobat, Word, Visio, PowerPoint, SnagIt, InDesign, Illustrator, PhotoShop, Excel, FTP, HTML and XML, proprietary systems.

CAREER SUMMARY

2012: Project analyst/technical editor, Medtronic Diabetes, Northridge CA

* Analyzed the company's core operating SOP, Design Control, then made detailed structural, technical and editing recommendations that upgraded the company's Product Development Process (PDP) by streamlining the process flow and clarifying the team member responsibility/accountability matrix.

2012: Technical/corporate documentation writer-editor,

Pan-Pacific Entertainment, Los Angeles CA/Zhangjiajie, China

* Wrote, edited, formatted and managed technical and corporate documentation for Pan-Pacific's World Wingsuit League (WWL) Tianmen Mountain Grand Prix. Worked under tight deadlines in a rapidly-changing environment to: develop, design and produce multiple documents to track athlete information; create publicity, marketing, and website content; and turn raw data from subject matter experts into detailed event protocols and operating procedures that ensured a safe, smoothly functioning event that was successfully broadcast on live TV to 50 million viewers and streamed live online to 100 million more.

2011-2012: Technical documentation manager/ technical writer-editor,

Amgen Primary Container Engineering (PCE), Thousand Oaks CA

* Wrote, edited, formatted and managed all technical documentation for the PCE Characterization, Qualification and Forensics (CQF) engineering group. Worked under tight deadlines to meet business unit needs and FDA compliance requirements, including time-critical CAPA responses. Created, edited, updated and finalized complex engineering documentation, tables and graphics on a weekly basis, to include method transfer procedures and testing instructions. Drove the document review and approval process to achieve faster documentation completion cycles. Designed and implemented the group documentation management system.

2009-2011: Principal Writer-Editor, Eagle Dancer Images, Los Angeles CA

* Edited and maintained user and clinician guides and associated documentation and labeling at Bioness, Inc. for legacy neuromodulation systems, and new, as-yet unlaunched product lines. Coordinated with R&D, Marketing and Regulatory to assure documentation accuracy and regulatory compliance.

* Wrote online reference guides at Conversive, Inc., for a website-based conversation system based on natural language and artificial intelligence algorithms that integrates automated conversations with a live-chat "escalation" function. Consulted with executives, developers, QA and subject matter experts during document preparation, used RoboHelp8 and screenshot software to build and format the guide, then coordinate reviews with key stakeholders and incorporate their notes into the final deliverables.

* Wrote a science fiction film script for Mike Murphy Enterprises that involved extensive research into space elevators, electromagnetic rail guns, super-cavitating submarines and ion propulsion systems.

* Wrote website content for Pan-Pacific Entertainment, a Hollywood-based film investment and production company with offices in Los Angeles and China (www.panpacificentertainment.org). Also designed, formatted and wrote proposals for Pan-Pacific that secured Chinese government. permission to produce the 2011 "Tianmen Mountain Wingsuit Flythrough" near Zhangjiajie in Hunan Province, and the 2012 World Wingsuit League "Tianmen Mountain Grand Prix" in the same location.

2006-2009: Senior Technical Writer, Medtronic Diabetes, Northridge CA

* Wrote, edited and formatted user guides for computerized diabetes products. Prioritized deliverables, coordinated with engineers and developers to gather information, wrote the document, drove the review process (to include FDA approval), and worked with translators to create guides in 12-28 languages.

* Rewrote, reformatted and edited clinical studies into more readable form.

* Rewrote scripts and supervised production of how-to-use-this-device DVDs.

* Proposed and developed a custom screen capture program that reduced production time and improved user guide graphics by replacing a script-driven, lead capture box-dependent system with a GUI-based system usable by entry-level data entry personnel.

* Drove the reorganization of the technical publications department to increase writer efficiency, decrease writer administrative burden and improve department work product.

* Drove the adoption of a CD-only user guide for a computer accessory that wirelessly linked glucose monitors and insulin pumps to a PC.

2000-2006: Senior Technical Writer-Editor, Eagle Dancer Images, Los Angeles CA

* Designed, formatted and wrote proposals that secured Malaysian government permission to use the 1,380-foot-high Petronas Towers for a world extreme parachuting championship.

* Wrote Congressional briefing on backcountry parachuting and National Park Service policy for the Parks Subcommittee of the House Interior Committee of the U.S. Congress.

* Wrote large parts of a University of Florida manual on Food & Drug Administration/Centers for Disease Control food recall planning and procedures.

* Edited and updated college textbooks on labor relations and retail loss prevention.

* Documented and updated business processes for a rapidly expanding national mortgage company.

* Wrote maintenance/operations manuals for SkyVenture vertical wind tunnel/freefall simulators.

* Wrote user guides for Precision Aerodynamics high-performance parachutes.

1998-2000: Technical Writer-Editor, Nucleus Interactive, Los Angeles CA

* Planned, designed, wrote and produced the user guide for PROTON PRO, an advanced software tool designed to create 3D animation for real-time, full-screen internet broadcast.

* Transformed very technical data and concepts into easily accessible, user-friendly manuals, and integrated manual data into hyper-linked online help system.

PRIOR EXPERIENCE

Technical editor, Rocky Flat Nuclear Weapons Plant, Boulder CO

Technical editor/graphic designer, US WEST, Denver CO

EDUCATION

B.A. Journalism, Metropolitan State University of Denver

B.A. Political Science, Metropolitan State University of Denver

M.A. student, political science, California State University, Northridge

MILITARY

United States Army: Paratrooper, 82d Airborne Division

Contact this candidate