Customer Service Engineering

Carol Boudrie

Email: abqns1@r.postjobfree.com

Address: **** * ************

City: Dearborn Heights

State: MI

Zip: 48127

Country: USA

Phone: 313-***-****

Skill Level: Experienced

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CAROL A. BOUDRIE

6833 N. Charlesworth St.

Dearborn Heights, MI 48127

Home 313-***-****

Summary

Detail orientated business professional with diverse and extensive experience in job costing, program management, office management, customer service, and issue management, program coordination in the engineering and fundraising industry. Strong personal computer skills; experience using automated accounting, scheduling and/or inventory control systems; ability to create spreadsheets, charts, graphs and utilize advanced functions of Microsoft Excel, Word, PowerPoint and Project. Knowledge of database software programs such as Access. Knowledge of Issue Management Tracking Systems, parts ordering systems and Giftworks Fundraising Software. Excellent communication, math, interpersonal, analytical and organizational skills. Ability to delegate. Extremely detailed oriented, patient when learning or training. Adapt with new software programs. A definite team player and able to work well unsupervised.

AM General, Livonia, MI.

Engineering Issues Coordinator/Project Administrator/Cost Analyst, 2007 to 2013

Accountable for the entering and tracking of build and test issues, meeting minutes, facilitation of program meetings, technical design reviews and other program assignments for the Joint Light Tactical Vehicle (JLTV) Program TD (Technical Demonstration) Phase for TACOM, USMC and US Army . Assisted with the Program Manager on changes implemented during the build and test phases ensuring that the plant and the field service representatives were building testing to the correct design level and reviewed at weekly meetings. Developed and maintained build matrix for all models during the Technical Demonstration Phase. Developed and maintained Milestone Check Sheet and linked with Program Timing for all vehicles during the build and test phases.

Accountable for creating and maintaining all Basis of Estimate forms during the proposal period for the Ground Mobility Vehicle including resources, material, subcontract and travel. Created and maintained multiple compliance matrices for the GMV Proposal. Created and maintained the Work Breakdown Structure Dictionary from the Statement of Work, Work Breakdown Structure Dictionary Crosswalk between the Statement of Work and the Requirements of the program. Learned EVMS (Earned Value Management System) and applied it to the JLTV TD Phase and the GMV proposal.

Bowl-4-Animal Rescue, Farmington Hills, MI.

Event Coordinator, 2012 to Present

Accountable for the sending out of donation letters, thank you letters, registration, auction items, silent auction items, special appearances by local celebrities in the support of assisting the Friends For The Dearborn Animal Shelter and the Michigan Animal Adoption Network in the care and adoption of homeless animals. Coordinated door prizes with local businesses and handled issues that arose prior and during the event. Delegated assignments to volunteers and followed up to make sure that all areas of the event were covered. Assisted with the revenue distribution for the sponsors of the event.

AFL Automotive, Farmington Hills, MI.

Program Specialist (Engineering Change Coordinator), 1999 to 2007

Accountable for the coordination of wire harness design, costing, timing and other program assignments on AFL Full Service Programs for Ford Motor Company. Maintained and enhanced all cost tracking documents for Commercial Truck programs and linked reports where possible for all model years. Created and maintained all Program Evidence books for annual audits for all of Commercial Truck programs and model years. Reviewed and processed all engineering changes into cost tracking reports. Developed and maintained build matrix for Commercial Truck programs for all model years and build phases. Coordinated prototype requirements and orders for all build phases. Assisted in completing of the Design Failure Mode Effects Analysis reports. Created and maintained milestone check sheet and linked with program timing for all programs and model years. Lead in all Design Reviews. Prepared QOS, reliability and other internal and external presentations for management. Prepared all advanced product quality planning (APQP) documentation needed for program launches and audits. Managed build status between AFL plants, suppliers and Ford.

Hawtal Whiting (General Motors Truck Group), Pontiac, Michigan.

Change Management Administrator, 1998 to 1999

Review and process all engineering work orders. Coordinated with Purchasing, Manufacturing, Drafting, Planning, Financial and Quality Departments in gathering information and updating database fields as needed to reflect current status of Engineering Work Orders of which were either approved or rejected. Co-chaired weekly cross functional Engineering Work Order/Change Review Implementation Board Meetings. Compiled and added cost information on Engineering Work Orders for approval. Audited Engineering Work Orders for proper network application.

Graco, Inc, Plymouth, Michigan.

Engineering Change Order Technician (ECOT), 1997 to 1998.

Managed the ECR (Engineering Change Requisitions)/ECO (Engineering Change Orders) and new product introduction process for the purpose of implementing engineering changes into the manufacturing system. Also managed the manufacturing TIMS databases for accurate record keeping and proper material planning; input and maintain manufacturing routings. Reviewed and processed all Engineering Change Requests for impact to manufacturing. Processed all Engineering Change Orders including all required item master, product structure, bill of material and routing changes. Processed all new product release activities and coordinated with planning on all updates, changes and additions.

Graco, Inc., Plymouth, Michigan

Administrative Secretary, 1997 to 1998

Provide support to the Operations staff (Systems Cell Leader, Standards Cell Leader, Customer Support Manager, Engineers and Planners) as needed to maintain efficient department operation and control. Created and maintained various reports, schedules and presentations. Closed out completed work orders and provided to appropriate groups for processing. Coordinated department meetings and composed correspondence from a variety of business and technical subjects including confidential material.

Kelly Services (Ford Motor Company), Dearborn, Michigan.

Administrative Specialist, 1994 to 1996.

Design and create department and Vice President level presentations. Plan and develop employee training schedules, and develop and maintain department reports and records. Maintain ISO audit schedules for approximately 10,000 employees during deployment, and filled-in for Director's secretary when needed.

Spearhead Automated Systems, Inc., Novi, Michigan

Administrative Coordinator, 1987 to 1994.

Manage correspondence, and organize all travel arrangements for executives, engineers and service technicians. Compute weekly and monthly sales, work-in-process, inventory reports, and prepare the company newsletter. Create and organize the work flow of the job cost department, including the entry of job slips, job order processing, invoicing, shipping, correspondence, and reporting. Prepare and maintain quotes, log book including status and final follow-up. Manage simultaneous projects and meeting deadlines effectively by successfully interacting with staff and clients at all levels. Assisted in material quotes and ordering of material, processing of shippers and invoices for accounts payable. Processed spare parts orders including shipping and invoicing the orders.

FORMAL EDUCATION

Madonna University

Livonia, Michigan, 1988

Master of Science

Major: Business Management

GPA 3.45/4.0 Scale

Adrian College

Adrian, Michigan, 1985

Bachelor of Business Administration

Major: Business Management

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