Sales Customer Service

Brent Lampkin *** Haines Road, Newmarket ON L*Y *P7

Email: abqhh4@r.postjobfree.com Phone: 289-***-****

SUMMARY

Highly accredited professional with an extensive background in sales, marketing, and management in the Consumer Sales/B2B industry. Consistently able to achieve solid sales results based on a strong technical background, in-depth product knowledge, and the ability to identify customer needs and concerns, recommend solutions, thus allowing me to become a trusted customer resource.Demonstrated record of persuasive communication, excellent customer service and assertive negotiation with strong abilities to identify and capture opportunities, expand sales and increase revenue in highly competitive industries.Vast experience in performing skilled work in the installation, maintenance and repair of computer equipment, network equipment and peripherals.

EXPERIENCE

Quality Control Lead Inspector Present

Thyssen Krupp Industrial Services, Aurora ON – Lead inspector for a quality control inspection teamLeading a staff of anywhere between 8-30 quality control inspectors (depending on current demand/inspection needs) checking safety issues in GM seat assemblies.Responsible for people placement, work direction and associated paperworkUsed as a liaison between staff and management/customers.

Purchasing Assistant 2012 Canada Computers, Markham ON – Assistant to Purchasing Manager for Digital Imaging ProductsResponsible for ordering and distribution of Digital Imaging products for 25 retail locations ranging from Digital Cameras, Cases, Lenses, and accessoriesHandled day-to-day inter-store stock transfers and monitored stock levels for all products in assigned categoryAssisted in finding special order/customer request products that were not carried in store.

Technical Sales Consultant/Marketing Specialist 2010 to 2011

Impact Business Systems, Newmarket ON – Inside/Outside Sales and Marketing PlannerHandling day-to-day B2B sales of various IT/Networking products, ranging from customer inquiries, product sales, service sales/scheduling, to quoting and follow up with customer concerns.Responsible for implementing the company’s initial marketing campaign, ranging from cold-calling and email blasting, to online marketing (SEO, website upgrading and social network branding).Detailed knowledge of Servers, Computers/Laptops, Peripherals, and networking components

Laptop Repair Technician 2008 to 2009

Aerotek, Newmarket, ON – Responsible for various brand name manufacturers Laptop/Desktop Computer repairs.Excellent ability to install, replace, maintain and repair various types of computer components, peripherals and related equipment effectively and efficiently. Worked under strict deadlines efficiently by utilizing a variety of electronic test equipment and diagnostic software to determine defects and malfunctions. Also by requisitioning and maintaining an adequate supply of parts and repair materials; maintained records of work performed and repair history of individual units.Utilized in various departments for assistance with other types of repairs i.e. LCD Monitors, Servers, Cellular phones/Smart Phones

Department Manager 2007 to 2008

Canadian Tire, Newmarket, ON – Managing a team of Cashiers and Customer Service SpecialistsMaintained excellent client relations and service based on outstanding communication, technical efficiency and a customer-centric approachResponsible for interviewing and hiring new employees, payroll input, and department scheduling for over thirty-five employeesResponsible for Customer Relations issues, by attempting to successfully resolve customer concerns and complaints quickly and efficiently

IT Sales Department Supervisor 2005 to 2007

Best Buy, Newmarket, ON - Responsible for employee zoning, daily sales budgets, ensuring that all upsell penetration (i.e. Service Plan, Geek Squad Service) percentages, and service/repair deadlines are met.

Established close client relationships, promoted new products, maintained client service and satisfaction, and monitored sales performanceSupervised a sales floor staff of five senior sales associates, six technicians, and a sales staff of 9-14 associatesMaintained sales team statistics and work schedules for up to twenty-five employees, while training and coaching new and existing sales associates in sales techniques, dealing with difficult customers, and troubleshooting various problems

Sales Representative 2003 to 2005

Staples/Business Depot, Newmarket, ON - Responsible for assisting customers in making purchases, attaching accessories, extended warranties, and in-store services.

Daily duties included: Assisting customers with technology based purchases, sign and price changes, updating plan-o-grams, and ensuring that all aisles were clean and properly stocked.Four-time "employee of the month"Assisted in training new employees with sales techniques as well as stock maintenance.

EDUCATION

Everest College Associates Degree - Network Administration/Network Security (GPA 3.6)

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