Customer Service Administrative Assistant

Resume for jobs in(admin/csr/security (woodbidge/lorton/springfeild)

Date: 2013-01-07, 3:54PM ESTsee below

I have alot of experience in the CSR field. Iam looking for a career.

ACTIVE SECRET CLEARANCE

*Unarmed Security Officer-active license exp. 03/14

*First AID and CPR, AED (adult, infant, and child)certified..exp 02/14

*Anti Terrorism certification

*Some College( Criminal Justice)

Career Summary

Over 5 years of experience as an Professional Security Officer and Administrative Assistant

Top-notch assistant, provides the best support

Excellent customer service skills, educates customers and visitors regarding company services and products. Excels with developing professional relationships with staff, and clients.

Extensive knowledge in administration, and Microsoft office

Superb managerial skills in the field of security

Education

Westwood College Criminal Justice/ Completed Courses 2006

Eastern Sr. High School -- Washington, D.C. / Diploma 2004

Training

Unarmed Security course - DCJS VA 01E/01I

First AID and CPR (Adult, Child & Infant) - American Health Care Academy

Anti-Terrorism Certified - AT Level 1 Awareness Training

Professional Experience

MVLE: Digital Specialist 2012-2012

Digitizes a variety of materials, using flatbed scanners. Performs quality control of digital images. Determines appropriate metadata and inputs in a database. Performs quality control inspection on digital files produced by in-house staff and outside contractors. Performs daily backup of files, including uploading files to servers. Performs daily calibration on scanning equipment. Performs routine cleaning and maintenance of and monitors the condition of the equipment. Develops improved procedures and training for imaging materials. Assists supervisor in selecting appropriate equipment and software for periodic upgrades. Performs related responsibilities as assigned.

The Avenue: Assistant Manager 2012- 2012

Maintained excellent record of resolving problems and handling stressful situations that involved collection activities and challenging customers. Provided prompt customer service by performing required transactions. Maintained cash, forms and inventory of supplies. Assisted in preparation of weekly and monthly inventory, tracking and other operational reports utilizing branch technology and systems effectively. Identified customer needs and provided reference to customers regarding product sales and problem resolution. Created awareness of products and services. Prepared required forms and various clerical works within bank procedures, policies and applicable regulations.

Allied Barton Security Services: Unarmed Security Officer 2011-2012

Conducted regular patrols on facility and ensured visibility of security staff at premises to provide a deterrent to crime. Monitored facility and identified any activities which may cause damage to property, client or employees. Administered appropriate response to all emergencies such as alarms and bomb threats. Maintained security on highly secured property and provided visible security at premises to restrict facilitation of unlawful activities. Managed a highly secured property and recommended necessary actions. Maintained the safety rules and regulations of the secured facility and staff at all times. Assisted employees with temporary employee badges to access the facility properly. Monitored the clients and visitors attentively and kept an hourly written record of their actions as directed from my superior. Maintained a daily written and emailed log of visitors entering and leaving the facility.

DMV Towing & Recovery: Manager / Administrative Assistant 2010-2011

Accepts and dispatched calls to all drivers, enters all company charges into a computerized spread sheet. Purchases all parts and supplies with company credit card and made all of the company's bank deposits. Keeps logs of payment invoices and the P.O. numbers for all invoices provided by the company for accounts of DMV Towing. Submits all invoices to outside accounts to receive payment, files receipts. Files organized receipts for taxes for the company. Provides company's independent service provider rate guide sheet to outside accounts. Enabled company growth by acquiring new accounts. Actively pursued business by contacting car repair shops and body shops to keep accounts for towing and recovery services. . Researching, assembling, and compiling simple investigations with employees regarding damaged vehicles and accidents. Interviewing witnesses that were present the time of the accident. Refilling data entry into spreadsheets, applications or computer systems, and preparing information for the company's employee's trial dates. Experience as the assistant or Co manager of a facility with responsibilities for financial budgets, assets, liabilities, revenues, and operating expenses; supervises others to include schedules, performance management, and hiring.

Pinkerton Government Services: Security Officer 2009-2010

Provided high level security services for employees and clients. Monitored SCIF alarm systems responded daily to active SCIF alarms and monitored the area until the proper persons in charge of the alarm systems arrived onsite. Controlled proprietary information bins (P-BINS), which maintain classified information. Tracked classified information left unattended on premises and reported it to an onsite supervisor. Filed action reports in the daily logs. Monitored Access Vision and created temporary ID badges for employees whom lost or misplaced the proper ID badge to access the building. Assist the employees and clients with opening their offices, also escorted employees, clients and visitors to conferences, meetings and interviews. Monitored the entry and exiting doors during business hours, fund raising events and company gatherings. Secured special events that were held by the DoD elements. Utilized a surveillance kit to contact the other officers in need of assistance and to report any dangers forthcoming, or any persons who were recently terminated that made possible threats to any of the employees or clients.

Macy's Department Store- Administrative Assistant 2007-2008

Strong oral communication and interpersonal skills, fielded incoming calls. Screened and routed incoming calls for the company (approximately 200-300 calls per day) taking messages, transferring calls to the proper persons, making note of the complaints from the employees and customers. Met with superiors to discuss what steps could possibly handle certain situations. Maintained schedule for use of conference rooms. Scheduled interviews for possible candidates for current job openings, scheduled employee meetings. Also scheduled meetings for cosmetic department's managers to meet with cosmetics providers. Provided administrative back-up and support for various assistants as necessary. Distributed incoming and outgoing fax correspondences, provided assistance to persons in needed of the copier and stocking the work room with supplies. Researched various products of the competition to remain competitive with sales. Maintained employees schedules in Microsoft outlook. Filed and maintained records cosmetic department.

Macy's/Beauty Advisor/Sales Associate 2006-2007

Assisted potential customers with facials and makeovers. Received, processed, reviewed, and reconciled sales of products related to beauty care. Talked with customers about the make-up and skin care product I was to sell. Discussed with every customer how the product works and the best way to use the product, also the cheapest way to go about purchasing the product. Trained new associates on skin care beauty products. Assisted customers with scheduled appointments for complete makeovers and facials for special events such as proms, graduations, weddings and other special occasions. Scheduled appointments for beauty advisors to be fielded to homes, photo shoots and fashion shows. Answered a multi-lined telephone, taking orders and making orders for the cosmetic counters that needed more products to be stocked. Placed in charge of designing the new billiards for free gifts and products for a discounted price. Assisted the cosmetic manager with inventory of make-up counters, maintained products by name, annotated them in bookkeeping where all weekly is held.

Hawk One Security- Security Officer/Security Systems Operator 2004-2007

Manage day to day operations with monitoring and maintaining CCTV cameras for violators on premises. Patrolled facilities, internal and external surrounding areas daily. Checked in hourly with site superiors, managed after hour's check-in. Protective service officers checked in hourly with me so I could document the outer fenced areas reports in my daily logs. Provided office duties; answered incoming calls, retrieved messages, light filing of books maintaining classified information. Typed the daily reports using Microsoft Word and copying every officers daily report, faxing the daily report to headquarters, also filing the reports for unarmed officers daily use. Ensuring that the cameras are recording and are focused on all floors and covering every angle of the facility.

PLEASE CONTACT ME BY EMAIL: abqgy5@r.postjobfree.com

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