Director Human Resources

Resume Daniel Leclair

Tel. 819-***-**** (office)

E-mail abqf4p@r.postjobfree.com (office)

Education and Learning

M.A, Public Administration, Carleton University, 1987

Graduate Diploma in International Development, University of Ottawa, 1983

B. Com, University of Ottawa, 1982

CAP Programme of the Federal Government, 1992-1997

Strong belief in continuous learning through various workshops on innovation,

management, leadership, negotiation, mediation, finances, human resources,

marketing and communications

Main Competencies

Strategic thinking in leading change

Engagement of staff, colleagues and clients towards through partnerships

Strong focus on management based on values and ethics

Recognized as an action manager that is mindful of staff, clients and financial

considerations such as pricing and costing issues

Experience Highlights

2008 Director General, Client Consultancy and Real Property Solutions, Public

Works and Government Services Canada (PWGSC) (EX-3)

2005-2007 Vice-president, Client Services, Translation Bureau, PWGSC (EX-02)

1997-2005 Director, Consultative Sales, Translation Bureau, PWGSC (EX-01)

1996-1997 Director, Business Management and Communications, Health Canada,

(AS-07)

1994-1996 Assistant Director, Publishing and Distribution, and Client Account

Executive, Canada Communication Group (AS-07)

1992-1994 Assistant Director, Planning and Research, Energy, Mines and Resources

(AS-07)

1990-1992 Consultant in organizational development, Energy, Mines and Resources,

(OM-04)

Experience and accomplishments

2008 Director General, Client Consultancy and Real Property Solutions, Public

Works and Government Services Canada (PWGSC) (EX-3)

Developed a client engagement strategy and a marketing strategy for the Real

Property Branch, the largest real estate manager in Canada with an annual budget

of over 3 billion dollars.

Established infrastructure agreements with 15 major departments involved in the

delivery of budget 2009 regular and accelerated infrastructure programs.

2005-2007 Vice-president, Client Services, Translation Bureau, PWGSC, (A/EX-02)

As a member of the Senior Management Committee of the Translation Bureau

with a budget of 215 millions dollars, 2,000 employees and more than 2,000

external suppliers, I contributed to the repositioning of that institution as a client

focused organization. This is attested by client satisfaction survey results in the

upper 80s and continuous growth in business volumes.

As a leader of a team of 45 professionals in marketing and communications and a

budget of 6 millions dollars, I lead client satisfaction, repositioning and marketing

studies, reinforced partnerships with both internal and external clients, launched a

new corporate identity and revitalized internal communications.

As champion of NeXus, an employee network designed to integrate and retain

new employees, I contributed to its success with an expansion to 250 members

and greater employee retention.

1997-2005 Director, Consultative Sales, Translation Bureau, PWGSC, (EX-01)

TPSGC

As the leader of 15 client account executives, from 1997 to 2005, our annual

business volume increased from 60 million to more than 150 million dollars

Each year, I lead the process of establishing more than 250 partnership

agreements with organizational clients at the international, federal, provincial and

municipal levels, for linguistic, translation, interpretation, localization and

training services.

I established a strategic planning framework for the development of client

strategies focused on quality and service.

I created and lead the InnovAction network, which stimulated innovation in the

Bureau in terms of technologies, business processes and learning.

1996-1997 Director, Business Management and Communications, Health Canada

(AS-07)

I established a major initiative in internal and external communications in the

context of a major transformation of the funding model and organizational

structure.

I contributed to the planning and implementation of new cost recovery initiatives

in environmental health.

With the Radioprotection Division facing competition for the first time in its

history, we had to completely review the business model and marketing strategy.

As a result, quality improved, costs decreased and business volumes increased.

In collaboration with Treasury Board and sector representatives, I established new

service standards for the Environmental Health Sector, which contributed to

improved services.

1994-1996 Assistant Director, Publishing and Distribution, and Client Account

Executive, Canada Communication Group, (AS-07)

I substantially improved the efficiency of the distribution and call centre by

reducing shipping time from three months to one day and by increasing the call

centre response rate from 50% to 95%.

As a client account executive, I developed new partnerships with strategic clients

in order to reduce costs and offer better integrated communication solutions.

1992-1994 Assistant Director, Planning and Research, Energy, Mines and Resources

(AS-07)

I developed business plans and new commercial initiatives for the Canada Centre

for Mineral and Energy Technologies. As a result, contributions from the private

sector in research projects increased, in two years, from 3 millions to 50 million

dollars.

I contributed to the development of the first Green Plan of the federal

government, in collaboration with other departments and central agencies with a

focus on alternative energies and energy efficiency.

I coordinated a major strategic planning exercises aiming at important long-term

changes in structure, priorities, client relations, learning and human resources

management.

References

Supervisor:

1. Francine Kennedy, Chief Executive Officer (EX-04), Translation Bureau, 819-

997-8825. My immediate supervisor since September 2005.

2. John McBain, Associated ADM (EX-4) Real Property Branch, 819-***-****

Employees:

1. Pierre Blais, A/Director, Consultative Sales (EX-01), Translation Bureau, 819-

953-8745. He has been working for me for 10 years.

2. Manon Dagenais, Director, Promotion and Research, (EX-01), Translation Bureau

819-***-****. She has been part of my team for over a year.

Clients/ Colleagues:

1. Gabriel Huard, Director, Terminology Standardization, (EX-01), 819-***-****. I

have been offering him marketing and communication services for a number of

years.

Gilles Roussel, Director, Socio-political and judicial translation, (EX-01), 819-

953-0801. He has been a client and a colleague of mine for a number of years.

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