Engineer Process Improvement

Christopher Ball

Email: abqer2@r.postjobfree.com

Address: ** **** ********

City: Rochester

State: NY

Zip: 14615

Country: USA

Phone: 585-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CHRISTOPHER A. BALL

52 Rhea Crescent 585-***-****

Rochester, New York 14615 e-mail: abqer2@r.postjobfree.com

OBJECTIVE

System /Integration/Test/Engineering position in a dynamic, progressive, goal-oriented organization, utilizing proven analytical, problem solving and communicative skills to:

Continuously Improve System Quality

Ensure High Level of Customer Satisfaction

Increase Productivity

QUALIFICATIONS

Strong ability to adapt RD applications to increase serviceability Six Years engaging in Design Analysis and Failure Mode Effect Analysis (FMEA) Developed Technical Service Manual for Complex Digital Printing System and Controller Provided Testing and Subject Matter Expertise to Business Partners Increased the Efficiency of Project Tracking and Oversight through use of Process Improvement Designed and Executed Detailed Test Cases for Electronic/Software Systems Skilled in the manufacturability of networked integrated Systems.

ACCOMPLISHMENTS

Demonstrated strong problem solving skills by identifying and contributing to the solution for a critical software problem that caused system hang-ups.

Result: Elimination of an unscheduled Service Call, saving the company $1.6M annually in service costs.

Instrumental in using RD applications/engineering tools and making them more practical for service.

Result: More efficient use of the Diagnostic tools in the field, resulting in 50% decrease in service call time.

Mediated between Product Designers and Software Engineers by developing Detailed Requirements.

Result: Diagnostic Routines with a Testability rate of 90%, resulting in better serviceability, reduced calls by 2 hours, and cost savings of approximately $800K in service per year.

Successfully prepared a Software Diagnostic Manual for delivery to the Service Organization.

Result: 30% decline in Service Call escalations to engineering resulting in savings totaling $400K.

Conducted detailed Design Analysis of a very complex $1B Research Project uncovering 276 Problems.

Result: Increased Software Quality of Paper Handling and Finishing Modules by 30%.

Implemented Process Improvement in the areas of Tracking and Metrics Development for a given project.

Result: Assisted in the development of a Test Case and Results dBase with a 100% Project Tracking and Oversight capability.

Participated in a Software Process Improvement self assessment and co-authored Several Work Processes as part of the Organizations ongoing Process Improvement efforts.

Result: Organization eventually obtained an 85% rating as to CMM Level 2 achievement.

Coordinated an employee development program, enabling one to expand his or her varying skill sets.

Result: Cost Savings of $150k per year realized, as little external training was needed.

CHRISTOPHER A. BALL Page 2

EXPERIENCE

Performance Technology, Rochester, NY 2004-Present Manufacturing/Test Engineer

Developed test instructions and processes for manufacturing of Telecommunication systems. Created System Integration and Test procedures for trained Manufacturing technicians. Setup/installation of product work stations, to facilitate the ease of application downloads

to respective devices, SBC, I/Os and Ethernet Switches. Created BOMs and executed transactions through the MINX MRP system.

InfiMed Inc, Syracuse, NY 2004 Validation Engineer

Responsible for testing the Software of digital X-Ray imaging systems for conformance to

the requirements and technical specifications outlined. Designedand executed test cases related to Digital Subtracted Angiography (DSA) and

Image/Patient data transfer via DICOM 3.0.

Xerox Corporation, Rochester, NY 1999-2003 Diagnostic System Engineer 1994-1997

Systems Engineer validating fault-handling capabilities for numerous Xerox Color and Monochrome printing products including their software interfaces . Established strong interfaces within development community to obtain necessary documentation for use in Design Analysis and Test Case Development. Developed troubleshooting/repair procedures for Field Service Documentation. Active participant in team process improvement activities. Worked with other engineers to document and improve team work processes and develop requirements for a test data collection tool. Created spreadsheet-based tool for performing electronic Delphi estimations. Tool dramatically reduced meeting time by 75% and increased productivity during the project-planning phase.

Industrial Indexing Systems, Victor, NY 1997-1999 Field Service/Servo Control Engineer

Provided engineering support to new and existing customers. This included troubleshooting specific Control Applications. Involved inprogramming Digital Controllers for Custom Applications.

EDUCATION

B.S. Electrical Engineering. 1994

Rochester Institute Of Technology, Rochester, NY

A.S. Electronics and Telecommunications. 1991

College Of Arts, Science and Technology, Kingston, Jamaica COMPUTER SKILLS

Proficient in Microsoft Excel, PowerPoint, Word, Access, Visio, Lotus notes, MINX.

REFERENCES

Strong references will be provided after mutual interest is established.

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