Project Manager Customer Service

Jeffrey Baskin

Email: abqc6l@r.postjobfree.com

Address: ***** * ****** ***** #***

City: Mesa

State: AZ

Zip: 85205

Country: USA

Phone: 602-***-****

Skill Level: Management

Salary Range: $90,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JEFFREY A. BASKIN

10540 East Apache Trail #338 * Mesa, AZ 85120 * Phone: 602-***-**** * abqc6l@r.postjobfree.com

IT PROJECT MANAGER

Highly professional manager delivering actionable plans and managing the full lifecycle of mission-critical projects. Aligns business and technology objectives to sustain corporate growth and expansion; secures bottom-line benefit while enhancing service delivery/quality levels; adept at identifying customer requirements, development, and delivery of products that meet and exceed contractual requirements. Process-driven and skilled at identifying and implementing procedures that improve operational efficiency, productivity, and profitability. Motivational leader who provides extensive training and development to create high-performing teams. Talented, with exceptional leadership negotiation, presentation, and problem solving skills; excels in deadline driven environments.

AREAS OF EXPERTISE

* Change Management

* Startups/Turnarounds

* IT Infrastructure/Design

* Software Development

* Training & Development

* Negotiations/Presentations

* QA/Testing * Consulting/P&L

* Process Improvement

* IT Strategy/Security

* Technical Support/Writing

* Streamlining Workflow

* Customer Service

* Ops Management * Project Management

* Needs Assessment

* Network Administration

* Deployment/Migrations

* Client Relations

* Scheduling

* Risk Management

PROFESSIONAL EXPERIENCE

PROJECT MANAGER, SUN HOME COMMUNITIES, SCOTTSDALE, AZ 2004-PRESENT

Led meetings, analyzed data and tracked projects.

Reviewed deliverables and decreased scope creep occurrences.

Mentored and motivated junior team members and enhanced their understanding of project management principles.

Recommended improvements and developed solutions for complex problems.

PROJECT MANAGER, EUROPEAN ADOPTION CONSULTANTS, CLEVELAND, OH 2001-2004

Oversaw systems for the largest international adoption provider worldwide.

Streamlined IT function, developed the website, optimized the search engine and tracked visitors.

Handled the PC system selection, ordering, setup and software installation.

SENIOR PROJECT MANAGER, COMSYS, CLEVELAND, OH 1998-2000

Chosen as the Lead Project Manager for National City Corporation ASYS Project, mainframe migration project which combined the work of 200 IT personnel.

Successfully migrated 62 bank applications from Columbus MVS to Cleveland MVS in less than one year.

Delivered cost savings $7M by utilizing in-house application owners.

SAP/R3 CONSULTANT, ACCENTURE, CLEVELAND, OH 1996-1998

Managed projects and directed the onsite Technical Team.

Administered a $11M budget for SAP/3 infrastructure which was installed in 9 plants for 4000 users.

Monitored and tracked technology acquisitions within budget.

EDUCATION

Bachelor of Science, Information Science, University of Pittsburgh

TECHNICAL SKILLS

SOFTWARE: OS: MS-DOS, MS Windows, Vista, XP, Windows 7, Ubuntu, UNIX, LUNIX, MVS.

MS Project, MS Office, SAP R3, POS, QuickBooks.

PMP, SEO, Analytics.

HARDWARE: Micro: Intel, AMD, Apple, Wireless, PDA's, Network Printers, POS, IBM Mainframe, EMC Symetrix

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