Customer Service Engineer

Rakesh M. Polavarapu abqbgx@r.postjobfree.com

Suite 102, 1070 Sheppard Ave.W Phone: 416-***-****

Toronto, Ontario, Canada M3J 0G8

OBJECTIVE

To be part of a team that works towards a goal efficiently, creatively and analytically, to prove myself as one of the key members behind the growth of the organization.

EDUCATION

University of Western Ontario, London, Ontario, Canada

Master of Engineering, Software Engineering, 2010-2011

Recipient of the Western Graduate Research Scholarship Award

Jawaharlal Nehru Technological University, India

Bachelor of Engineering, Electrical and Electronics Engineering, 2006-2010

First Class with Distinction (Honors)

PROJECTS

Obstacle Detection System December 2009-April 2010

An obstacle detection system was developed to improve visually impaired person’s mobility.

User moving in their environment can be alerted of obstacles in range. C programming was used to

code the logic which was then converted to assembly language to process the data received by the

receiver and alert the user.

Design of a Network Simulator January 2011-April 2011

An application was developed using matlab to solve electrical circuits where the user can perform both frequency and time domain analysis for any given netlist.

Customer Churn Prediction using Data mining algorithms May 2011-August 2011

Implemented a system using various data mining algorithms such as decision trees to predict the likelihood of a cable customer leaving the company.

Windows Forms based Drawing Application using C# May 2011-August 2011

A drawing application was developed which lets the user draw various objects of different color and size onto the form with other functionalities such as resizing, copying, pasting, deleting etc.

Simulation of an Optical illusion using C# May 2011-August 2011

A fun optical illusion application which demonstrates the Fitts law was developed. The objective was to obtain a graph which illustrates the speed/accuracy tradeoff in this user interface application.

EMPLOYMENT

Ceridian Corporation, Toronto, Canada

Application Engineer (December 2011- Present)

Coordinated with clients to identify required enhancements and process changes to their Ceridian HCM solution. Analyzed clients HR management, Time and attendance, payroll and other business rules documents in order to configure or integrate these requirements into the application. Resolved issues between various application integration points such as HR(Dayforce) and payroll(Insync, PowerPay etc). Responsible for dealing with clients (Senior level HR Managers and Directors) in order to provide them with alternative solutions to their existing configuration and overall best practices to achieve product satisfaction Acted as a part of a strong technical backbone that supported senior consultants with their implementation endeavors by imparting them with technical application knowledge. Designed, developed and tested several software applications using .NET technologies in order to optimize and simplify the internal application integration procedures and support processes. Monitored, deployed and maintained client test, configuration and production environments. Showcased proficiency and in-depth understanding of SQL and relational database systems while scripting complex reports for clients. Demonstrated excellent communication skills and mental poise in order to maintain the highest level of client satisfaction. Gained strong Workforce Management domain experience.

Infosys Technologies Limited

Systems Engineer (July 2010 – November 2010) Learned the process of implementing business solutions using various programming languages and database technologies. Installed, Configured, and fine-tuned various hardware and software. Acquired OOP experience using Java while implementing a travel (airline and hotel) reservation system. Led a group of 4 in developing a telephone directory maintenance system using Visual studio 10.0 in order to ensure smooth allotment of telephone to the employee of a particular department and query the telephone directory whenever required. Learned extensively about the various phases involved in the product life cycle and understood the importance of each phase. Acquired the ability to think, analyze and write succinct, clear and efficient algorithm for a given problem.

Indfolks Consulting Services

Business Development Associate (January 2009 – March 2010)

Provided effective and prompt administrative support that included answering phone calls, preparing and maintain client files, preparing and submitting expense reports. Research potential prospects through personal contacts or through the use of online media. Scheduled meetings, arranged travel and accommodation, as needed for prospects. Pitched creative ideas to the management team to improve business. Prepared reports on the company’s business dev. strategy ensuring the objectives are well understood by the team.

Wal-Mart, Chesterfield, Missouri, USA

Cashier/ Customer service associate (February 2006 – July 2006) Scanned merchandise and ringed purchases Dealt with customer returns and exchanges Provided information about various products available Activated gift cards and phone cards Noted down customers opinions and suggestions Pleasantly interacted with all the customers.

TECHNICAL SKILLS

Programming: C, C++, C#, Java, Oracle PL/SQL, MATLAB, Assembly language programmingDevelopment Tools: Eclipse, Visual StudioDBMS: SQL Server 2008, Oracle Scripting Languages: JavaScript, XMLWeb Design: HTML, ASP .NET, Microsoft Expression Web 4Operating Systems: Windows XP/Vista/7, UNIXOthers: MS Office, Networking, MS Project, HSPICE, Mathematica

NON TECHNICAL SKILLS

Excellent Oral and written communication skillsLeadership and interpersonal skills (developed in several group projects)Organizational and time management skills problem solve, think quickly and to synthesize findingsSelf-motivated, hardworking and industrious individualTechnical specification and presentation skills

EXTRA CURRICULAR ACTIVITIES

Vice Captain of JNT University Basketball Team, JNTU, India 2009-2010

Participated in All India Tournaments, Managed the team and improved team work, showcased leadership skills by reporting the team for every practice session on time, improved over last year by ranking in top 16 teams in South India.

Head, Sports Union, JNTU, India 2006-2010

Conducted numerous Cricket, Basketball, Table Tennis and Chess tournaments, managed a group of junior members by allocation tasks and deadlines.

Member, Debate Club, JNTU, India 2008-2010

Participated in meets every month, took part in several debate competitions, placed first on several

occasions.

Member, IEEE student branch, JNTU, India 2007-2008

Participated in several workshops conducted and was actively involved in meetings held by the branch.

INTERESTS Avid reader of Scientific American and other technical magazines. Traveling (been to many countries in Europe, Asia and North America) Modifying electronics, building circuits and working on applications. Basketball, billiards(pool), and National Basketball Association aficionado

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