Engineer Management

Kenneth R. Spang

abqalq@r.postjobfree.com

Comprehensive experience in telecommunication system and circuit

design, installation and troubleshooting, including full responsibility for

daily operations and special projects.

Telecommunication Engineer; manage, research and development for

customized systems, coordinate vendors and suppliers, involved in

contract negotiations and oversee cost-effective hardware and

software purchasing.

ITIL Foundation Certified; service support, service delivery, planning to

implement service management, ICT Infrastructure Management,

applications management and the business perspective.

Skilled in SONET troubleshooting; fiber optic cable, equipment,

installation of circuits and periodic maintenance inspections.

Experience in a wide range of telecommunication system equipment,

to include SONET, Satellite and Radio Frequency systems.

Experience:

Dell Incorporated, Round Rock, Texas March 1999 to July 2008

Telecommunications Engineer III

Installed all telecommunications transport system hardware and software.

Conducted testing and maintenance of telecommunications transport

systems; including Nortel SONET and Passport, Adtran multiplexers,

Carrier Access multiplexers, Quick Eagle DSU/CSU and Cisco Universal

Gateways.

Coordinated with Telecommunication vendors for on time delivery and

accurate installation of their services.

Install and configure all Nortel SONET software packages.

Assisted with the 24 hour support of the campus voice system.

Extensive experience in circuit design and implementation for multiple

corporate and call center locations.

Through audits of circuit cost and billing, found that antiquated

technology was still being billed but not used. Through research

and recommendations a cost savings of $93,000 per year for the

company was achieved.

Established procedures with the IT Finance department to reconcile

and audit monthly billings from vendors providing circuit services.

Conducted cost and equipment comparisons and effectively

negotiated equipment / service purchases; saving over $300,000

total.

Kenneth R. Spang Resume 1 of 2

Successfully negotiated a service transfer from Southwestern Bell

to Time Warner totaling a cost savings of over $1 million per yea r.

MCI, San Antonio, TX October 1994 to March 1999

Southwest Texas Domestic Installation Lead Technician

Led a team for the on time delivery of both private line (data) and hardwire

(voice) circuits. To include DSO, DS1 and DS3 circuits.

Escalated problems to outside organizations, such as engineers, account

teams and other telecommunication companies and ensured follow

through.

Interfaced with customers to ensure a quality product was provided.

Used automated database systems for order tracking, circuit routes,

complying reports and equipment configurations.

Conducted needs analysis of communications problems by using the

appropriate test equipment including, digital analyzers and transmission

test sets.

Managed the workload and training of three subordinates.

United States Air Force, Germany December 1992 to October 1994

Systems Control Supervisor and Workcenter Trainer

Planned, coordinated, installed, maintained and operated electronics and

Telecommunications systems and circuits.

Monitored, analyzed and controlled operation of transmission media,

networks, and circuits to include TDM, Radio Frequency and Satellite

systems.

Workcenter Trainer responsible for the creation of training plans,

maintenance of training records, and conducted 90% of upgrade training.

Performed cryptographic loading and updating of keying material and the

accounting and destruction of the keying materials.

Developed a quality control program to track and identify degrading

communications circuits, which resulted in corrective actions being taken

prior to the loss of critical communications

Supervised five technicians

Certifications: ITIL Foundation and Nortel OPTera SONET certified

Training: Information Security Policies and Standards, Privacy and Data

Protection Awareness, Customer Focus Management, Facilitor Training,

Diversity Management, Winning with Integrity, Ethical Communications,

Customer Privacy, Process Management, Creating a Respectful Workplace

Kenneth R. Spang Resume 2 of 2

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