Customer Service Administrative Assistant

Pratima Kandukuri

****-*** *** ***** ****** ● North York ON M2J 2T9 Canada ● 647-***-**** ● abqaez@r.postjobfree.com

Dear Sir/Madam,

I am seeking a position that would allow me to leverage the skills I have built during my administrative career. I am very enthusiastic about the administraposition you advertised. As someone who has worked in the technology industry for the past 11 years, I am confident that I can bring very relevant experience to deliver results for your team, as my skills and qualifications match your requirements for this position.

Managing executives’ calendars and arranging high volume of domestic and international travel was an integral part of my role as a Senior Administrative Assistant at AMD. I have demonstrated proficiency in all core office administration functions, including document preparations, data research, internal/external communications, data & records management, meetings, scheduling and task prioritization. In short, I can manage the office without supervision, juggle multiple tasks effectively, and maintain confidentiality with highly sensitive materials and matters.

I am accustomed to a fast-paced environment where deadlines are a priority and handling multiple jobs simultaneously is the norm. For example during the 2011 fiscal year end at AMD my department’s workload increased. This meant that travel surged dramatically due to numerous conferences and a surplus budget meant that a large number of capital projects needed to be created in SAP immediately. Additionally there were a number of new hires coming in the next quarter who needed to be set up. This represented a significant increase in my responsibilities but due to my strong organizational and time management skills I was able to work through these efficiently. This ability to work in the fast paced environment would prove to be an asset for your organization.

I enjoy a challenge and work hard to attain my goals. Constant interactions with all levels of management and employees have strengthened my interpersonal skills. Along with my superior administrative skills I would also bring a positive, cooperative attitude that I have displayed throughout my career. I remain calm under pressure and adapt to meet the unique needs of my organization.

Based on my experience and strong commitment to my work, I know I will add significant value to your team. I look forward to sharing with you my background, capabilities in more detail and also my enthusiasm for this position.

Thank you for your time and consideration.

Sincerely,

Pratima Kandukuri

Pratima Kandukuri

1401-225 Van Horne Ave ● North York ON M2J 2T9 Canada ● 647-***-****● abqaez@r.postjobfree.com

Summary of QualificationsExcellent communication skills refined through working with various internal business units to coordinate day-to-day operationsDetail oriented and strong organizational skills developed through handling large spectrum of responsibilities, delivering quality results on a timely basisDemonstrated expertise in multi-tasking and time management skills while working in a fast-paced environmentStrong event management skills honed through coordination of both professional and community services events.Proficient in Microsoft Office Suite – Office, PowerPoint & Excel knowledge and experience in SAP

EducationBachelor of Arts – University of Mumbai - majored in English and Social Psychology. Diploma in Secretarial Practice – Davar’s College of CommercePost-graduate diploma in Business Management – KC College of Management StudiesDiploma in Computer Management – National Institute of Information and Technology

Work Experience

Advanced Micro Devices Inc. Canada Sr. Administrative Assistant 08/2001 – 10/2012

Logistical Support Arranged a high volume of domestic and international travel, Visa/immigration, conference registrations, hotel & rent-a-car bookings, creating travel itineraries, authorizations & expense reports for reimbursements Maintained complex calendars for multiple VPs and Directors, prioritizing meetings, appointments on a daily basis, creating meeting agendas, arranging catering, assisting with audio/video conference callsSetting up job interviews, out of city candidate travel and accommodationsReceived recognition for initiating intensive cost control measures on airfares by comparing itineraries, identifying cheaper fares and by advance bookings

SAPCreated shopping carts, payment requests, processed purchase orders, coordinated with procurement, and ensured timely vendor payment, maintained data, ran reports in SAPGained expertise in creating Capital projects in SAP, monitored budgets & workflow status, became proficient enough to train other administrative assistants..

Day-to-day Administrative Operations & Best Practice ImprovementsSpace planning, ordered office supplies, business cards, maintained/updated employee lists, floor charts, org charts, liaised with other groups/departments to ensure uniform systems/proceduresMaintain high standards of service to clients and also to employees by attending to their concerns and direct them to appropriate departments, interpretation of policies – to explain and respond to questionsConnect worldwide with peers, colleagues to ensure consistencyUsed Clarity to help management track employee’s project R&D hours to ensure continued large grants and investments from Government. of CanadaGlobeSmart - update travelers of their travel destinations, visa/immigration requirements, business culture, local holidays, etc.

Worldwide Immigration & Consulting Services Canada Sr. Administrative Assistant 01/2001 - 07/2001 Administrative and secretarial support to Directors/ Managers.Organizing orientation workshops in regular intervals for new immigrant clients. Assisting clients in their relocation, settlement and job search process. Client Interaction for their feedback & comments to maintain quality service standards.

Global Educational Marketing Corporation Canada Sales Services Coordinator. 10/2000 - 12/2000Administrative and customer service functions. Coordination and submission of RESP License Applications. Follow up with the clients and updating of Database. Assisting the Marketing Vice-President for conducting Seminars including presentations and also for expanding the client-base.

Worldwide Immigration & Consulting Services India Branch Manager. 1996 -1999.Implementation of systems, procedures, policies and all other administrative functions and business correspondence. Handling banking operations, and finalization of financial statements. Developing and expanding customer base and marketing the concept through seminars and media. Liaison with the customers to ensure smooth and personalized service.

Sands Hotels Pvt. Ltd. Mumbai, India. Assistant Manager – Front Office. 1992-1996Responsible for all Front Office Operations which included Reservations, Check-ins, Check-outs, Information, Cashiering, etc. Handled Airlines Layovers, Transit passengers, Corporate Holiday Home Schemes, Banquet functions, Guest Relations and Sales & Marketing. Recruiting, Orientation and Performance Evaluation for the staff, all administrative functions.

Mandovi Hotels Pvt. Ltd. Goa, India Operations Executive 1989-1992Supervision of the subordinate staff and ensuring proper workflow.Conducting staff training programs, development of performance and customer service skills.Oversee Banquet functions, attend to guest feedback/complaints, and take corrective measures.

Hotel Oberoi Bogmalo Beach Resort, Goa Management Trainee 1982-1989Underwent intensive training in all departments/service areasHandling cash transactions, credit cards, etc.Preparation & finalization of financial statements & comparative statistical reports.Reconciliation of accounting discrepancies & coordination with the auditors.Liaison with customers to ensure smooth and personalized service.

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