Customer Service Manager

John Thayer

Email: abqa4g@r.postjobfree.com

Address: *** ********** **

City: Plainwell

State: MI

Zip: 49080

Country: USA

Phone: 269-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John Edward Thayer

1233 Regatta Street

Apt 310

Fayetteville, North Carolina, United States of America 28301 Home Phone: 931-***-****

E-Mail: abqa4g@r.postjobfree.com

Objective

* Seeking a position where my years of experience, leadership, management, problem solving, detailed event planning, motivational, instructional, merchandizing, and interpersonal communication skills will enhance the operational aspects of ongoing projects and the capabilities of the company / organization.

Education

* SRA International Inc., February 2008 - March 2008

* Allergan Medical, August 2005 - October 2005

* Wal Mart, February 2005 - February 2005

* Excelsior College, Bachelor of Science, Liberal Arts, January 2003 - June 2004

* New Horizon's, February 2004 - February 2004

Employment

SRA International Inc., United States of America, Fayetteville, North Carolina February 2008 - Present

CALEB/IWA Intelligence Analyst

Deployed in support of Operation Enduring Freedom as a Contractor to Afghanistan for 42 months within time period of May 2008 - March 2013. Provided detailed network analysis of IED threat networks in a timely manner to highlight key nodes for possible interdiction. Assisted the Battle Space Owner(s) in understanding the true nature of the insurgent organization and their rudimentary bomb making capabilities. Assisted EOD in determining the best focus for their limited assets to provide effective coverage in route clearing operations. Worked closely with Biometrics to plot individual, cell, network area of operation or determine the presence of a trainer. Provided mentorship, skill and software training to Army analysts to enhance their understanding of the battlespace and increase their analytical skill by utilizing available web-based resources and computer programs.

3 Pelicans, Millennium Restaurant Group, South Haven, Michigan June 20075 - September 2007t

Bartender

Provided customer service in a seasonal restaurant while adhering to and enforcing company polices and regulatory laws. Sought out to work irregular hours and assist management in the conduct of their duties to ensure prompt and efficient customer service in a safe casual environment.

Allergan Medical, Kilbride Industrial Estates, Arklow, Ireland August 2005-May 2007

Production Supervisor

Provided effective supervised direction of the quality activities to assist the department's role in the achievement of the Company's quality objectives. Assured that quality systems and products on the clean room floor are in compliance with the company's procedures, drawings, and GMP requirements. Ensured that all health and safety standards and procedures were adhered to at all times. Documented all incidents relating to safety. Monitored the flow of products from work center to work center, while ensuring all paperwork had been completed and all rejects or reworks were accounted for. Effectively manage the day to day throughput and work in progress on the floor. Performed Internal Quality Audits as and when required. Maintained the efficiency of the area above in an agreed level. Managed staff by appraisal, performance review and/or disciplinary procedures where/when appropriate. Determined customer requirements and sales demands and planned production accordingly.

Wal-Mart, United States of America, Clarksville, Tennessee June 2004 - May 2005

Assistant Manager

Managed the day-to-day operations of a 200,000 sq/ft. Wal-Mart Super Center, with a staff of 500+. Championed departments within the store to win the "2004 International Wal-Mart Super Center Store of the Year Award". Implemented strategies to improve manpower planning, customer service, and merchandising to drive store sales and increase profitability. Promoted and monitored quality service among staff through training. Ensured that all building mechanical systems were operational. Assisted in executing physical inventories by scheduling and overseeing the inventory process. Ensured damaged and defective goods were processed in a timely, accurate manner. Assisted in protecting company assets through promoting awareness of loss prevention. Engaged in recruitment of new staff and performance management / evaluation of existing employees. Worked with management in succession planning to develop a pool of potential Department Managers/Assistant Managers to meet the long range retail and company objectives. Ensured that the store was in compliance with all state and federal laws regarding employment, health and safety, wage and hour, human rights and equal employment opportunities.

U.S. Army, United States of America, Ft. Campbell, Kentucky June 1989 - April 2004

5th Special Forces Group (Airborne)

Served in the positions of: Plans and Operations Administrator, Team Sergeant, Intelligence Supervisor, Team Senior / Junior Engineer Sergeant in 1st Battalion, 5th Special Forces Group (Airborne), Fort Campbell, Kentucky. Selected repeatedly to serve as a unit representative, liaison, and advisor to other U.S. Military Services and American Embassies in Southwest Asia. Served in the capacity of a U.S. representative and military advisor. Provided exceptional tactical and technical instruction to Joint/Combined Forces in Southwest Asia. Single handedly developed and orchestrated the conduct of numerous Joint/Combined training exercises with Multinational Forces in Southwest Asia with budgets in excess of $180,000.00. Responsible for the training management, resourcing, deployment/redeployment of a 12 man Special Forces Operational Detachment Alpha (SFODA).

Skill Areas

Security Clearance: Department of Defense - TS/SCI // NATO - TS

18F/ASOT Level 2

Excellent verbal and written communication skills. Ability to work independently in high stress situations.

Proficient in: Analyst Notebook 6-8, Querytree, M3, ORION Magic, CIDNE, Pathfinder, DCGS, TIGR, MS Word, MS PowerPoint, and MS Outlook automation programs

Experienced in: MS Excel, MS Project, ArcGIS, Falconview, and SOFVis

Familiar with: All Source Analysis System, Enhanced Imagery Work station, GoogleEarth, Crime Link, and multiple databases in the TOP SECRET JWICS, DODIIS, ISAF SECRET, SIPR, and BICES networks.

Courses of Instruction:

5 "S" Workshop

Work Performance Review

Managing Work Performance

Targeted Selection

Lean Manufacturing

Root Cause Analysis

Personal

Seeking new opportunities and experiences in the civilian market and workplace as U.S. conflicts overseas wind down to a close. Over 24 years of military experience as a Non-Commissioned Officer in Special Operations Units (Combat Arms). Over 15 years of combined leadership experience in management, problem solving, conflict resolution, detailed planning, product development, project management, and supervision. Over 3 years in both Supervisor and Managerial positions within civilian sector and commended repeatedly for skill set brought into the workplace

References

Kelly Klaus

Senior Trainer, Combat Surveillance Advisory Group

Blackbird Technologies

Phone: 931-***-****

Email: abqa4g@r.postjobfree.com

Raymond Webster

GS-12, Country Program Manager

USASAC/PM-SANG

Phone: 703-***-****

Email: abqa4g@r.postjobfree.com

William Heintzleman

Territory Representative

Lederle Division of Wyeth Pharmaceuticals

Phone: 281-***-****

Email: abqa4g@r.postjobfree.com

Bob Lewis

General Manager

Millennium Restaurant Group

Phone: 269- 375-1193

Email: abqa4g@r.postjobfree.com

Francis McFadden

Historian

5th Special Forces Group (Airborne)

Email: abqa4g@r.postjobfree.com

Awards and Decorations

Military Awards:

Combat Infantry Badge, Expert Infantry Badge, Jumpmaster w/ Combat Jump Star, Air Assault Badge, Jordanian Master Jump Wings, Korean Master Jump Wings, Kuwaiti Master Jump Wings, Bronze Star, Meritorious Service (3), Joint Commendation, Army Commendation (5), Joint Service Achievement, Army Achievement (3), National Defense (2), Armed Forces Expeditionary, Armed Forces Expeditionary w/ Arrow Head, Non-Commissioned Officer Professional Development w/ 3, Southwest Asia Service (2), Global War on Terrorism Expeditionary, Global War on Terrorism Service, Saudi Kuwait Liberation, Kuwait Liberation. Presidential Unit Citation, Joint Meritorious Unit Award (3), Valorous Unit Award (2), Meritorious Unit Citation, Superior Unit Award (2).

Associations / Activities

Life Member - Veterans of Foreign Wars, Life Member - Special Forces Association, Life Member - 75th Ranger Association, Life Member - Disabled American Veterans, Paid Up For Life Member - American Legion, 4th Degree - Knights of Columbus, Life Member - Harley Owners Group

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