Engineer Customer Service

Title:SUPPORT SUPERVISOR

abpyyn@r.postjobfree.com

Document

Source below

NAME: Jim Blair

ADDRESS: **** ***** **** *** ***

CITY: San Antonio

STATE/PROVINCE: TX

ZIP/POSTAL CODE: 78216

COUNTRY: USA

EMAIL: abpyyn@r.postjobfree.com

PHONE:

CANDIDATE ID: 111953

CITIZENSHIP: US

Citizen

EDUCATION: High School

EXPERIENCE: 24

WILL RELOCATE: Open

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED: $60000 $64999

HOMEPAGE:

HOTSKILLS: Computer/Telecom(24), LAN Admin(21), WAN Admin(16), Application Support(20),

ACD Support(20)

ESUME

James W. Blair

301 Hwy 3351 South

Boerne, TX 78006-5765

Cell 210-***-****

7/2000

to 8/2001GRANDE COMMUNICATIONS INCORPORATED

1211 Arion Parkway Suite 118, San Antonio, TX 78216-2809

SUPPORT SUPERVISOR

Responsible for the network management of local and wide area networks located in the San

Antonio Tech-Ops, Customer Contact Center, and Warehouse facilities. Install, configure,

and manage all network related equipment consisting of T1 Concentrators, Ethernet

Switches, Cisco Routers, NT Servers, Remote Access control devices, printers and

workstations. Supervise Support Technicians and manage all user service requests and

scheduling of system equipment installs and upgrades. Evaluate system performance issues

and determine need to upgrade systems according to performance parameters.

11/96

to 7/2000INFORMATION SYSTEMS NETWORK (ISN) CORPORATION

10410 Perrin Beitel Road, San Antonio, TX 78284

LAN ADMINISTRATOR / ENGINEER

On-site Contractor for the United States Postal Service responsible for the network

management of local and wide area networks located in the San Antonio District office.

Administer Novell and Microsoft network users and manage all LAN and dialup access

hardware and software. District WAN currently encompasses numerous LANS connected to

nationwide WAN. Manage all District computer clients and their associated hardware and

applications. Maintain all District software applications and perform the needed upgrades

for operating systems and application software. Perform product evaluations and recommend

for hardware and software purchases. Have extensive network experience in the process of

installing, configuring, and upgrading server/client systems.

10/94

to 11/96TEXAS DEPARTMENT OF HEALTH

7430 Louis Pasteur Drive, San Antonio, TX 78229-4513

NETWORK MANAGER II

Responsible for the network management of Texas Department of Health, Public Health

Region 8. Area covers 28 counties with interconnection via WAN and/or dialup access.

Manage all Regional computer clients and their associated hardware and applications.

Responsible for the management of Regional telephone systems and all digital/analog

circuits. Responsible for acquiring vendor supplied services when required. Instrumental

in the planning and design of new facility where Regional Headquarters and multiple local

facilities were relocated, consolidated and upgraded to switched Ethernet environment.

10/93

to 10/94PERSONAL COMPUTER SERVICE CENTER

1030 Central Parkway South, San Antonio, TX 78232

FIELD ENGINEER

Responsible for on-site support of numerous Novell networks and stand-alone PC sites.

Perform in-shop repairs on numerous types of computer equipment for carry in customers.

Developed strong customer relation skills for supporting users and management of mission

essential systems and components.

4/93

to 10/93SAN ANTONIO LOCAL ORGANIZING COMMIITEE

P.O. Box 830386, San Antonio, TX 78283-0386

SYSTEMS ANALYST

Planned and implemented state of the art Token Ring LANS and WAN for the support of the

1993 U.S. Olympic Festival. Duties included installing, configuring, and optimizing all

hardware, software, and network systems and components.

1986

to 4/93INTELOGIC TRACE, SAN ANTONIO SERVICE DISTRICT

8415 Datapoint Drive, San Antonio, TX 78229

SENIOR CUSTOMER SUPPORT ENGINEER

Provided field support to extensive customer base. Extensive systems planning, analysis,

implementation and debugging. Provided emergency standby support for national systems

support division.

1980

to 1986DATAPOINT CORPORATION

8400 Datapoint Drive, San Antonio, TX 78229

SENIOR CUSTOMER SERVICE ENGINEER

Installed, maintained, and upgraded a wide range of data processing and telecom systems.

Provided national support of lnfoswitch Telecom Systems. Optimized ACD performance for

Southwest Airlines system at San Antonio Reservations Center.

1976

to 1980UNITED STATES AIR FORCE

MOBILE COMMUNICATIONS SYSTEMS SPECIAL

Contact this candidate