Customer Service Sales
Resume:
Micheale Cargle
Email: abpydv@r.postjobfree.com
Address:
City: Bellbrook
State: OH
Zip: 45305
Country: USA
Phone: 937-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Qualified sales professional with five years in fast-paced customer service and call center environments. Personable and professional under pressure. Results-oriented Sales Representative with a track record of revealing and meeting customer needs. Looking to move on to the next level and increase my opportunities with a leadership focus.
Educational Background:
High School Dipolma from University Of Phoenix, Dayton OH 1/2001 to 1/2012 (Marketing)
High School Dipolma from Jefferson Sr. High, Dayton OH 1/2001 to 11/2012
High School Dipolma from Montgomery County Career Center, Dayton OH 1/2001 to 11/2012
High School Dipolma from Sinclair Community College, Dayton OH 1/2001 to 11/2012
Job History / Details:
Career Focus
Qualified sales professional with five years in fast-paced customer service and call center environments. Personable and professional under pressure.
Results-oriented Sales Representative with a track record of revealing and meeting customer needs. Looking to move on to the next level and increase my opportunities with a leadership focus.
Summary of Skills
Conflict Resolution
Computer Proficient
Problem Solver
Credit and Collections
Customer Needs Assessment
Technical Support
MS Office proficient
Flexible
Analytical
Reliable and dependable
Resolution-oriented
Mathematical aptitude
Active listening skills
Opening/closing procedures
Customer Satisfaction
Customer Service
Internal Auditing
Lead Development
Sales
Statement Billing
Courteous demeanor
Inventory control familiarity
Large cash/check deposits expert
Invoice processing
Telephone inquiries specialist
Customer service expert
Adaptive team player
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Product Sales
Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Professional Experience
April 2012 to Current
Time Warner Cable Dayton, Oh
Inbound Sales/Retention
Took daily inbound calls and key-entered orders, for assigned accounts and clients.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Participated in various incentive programs and contests designed to support achievement of production goals.
Fielded an average of 50 customer service calls per day.
Recommended and helped customers select merchandise based on their needs.
Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Served as liaison between customers, store personnel and various store departments.
Confirmed that appropriate changes were made to resolve customers' problems.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Informed customers about issue resolution progress.
Supported customers having data connectivity issues.
January 2007 to April 2007
UDIT Dayton, Oh
Technical Support
Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Maintained composure and patience in face of difficult customer situations.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.
July 2006 to April 2007
University of Dayton Dayton, Oh
Catering Services
Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant.
Examined trays to ensure that they contained required items
Loaded dishwashers and hand-washed items such as pots, pans, knives
Performed serving, cleaning, and stocking duties in establishments
Placed food servings on plates and trays according to orders or instructions
Stocked supplies in serving stations, cupboards, refrigerators, and salad bars
Took orders from patrons for food or beverages
August 2004 to March 2006
National City Mortgage Centerville, Oh
Image Processor
Sorting Mortgage loan documents.
Making copies of selected documents.
Preparing files for scanning.
Used industrial scanners to scan documents.
April 2004 to August 2004
La Z Boy Beavercreek, Oh
Commission Sales
De'cor design upon customer request.
Scheduled deliveries and pickups.
Room Sketching.
Knowledgeable in custom furniture design.
Ordered supplies for the store.
Running reports to keep abreast of custom order status.
Assisted customers in making furniture selections.
December 2000 to August 2004
Value City Furniture Centerville, Oh
Commissioned Furniture Sales
Assisted customers in making furniture selections.
Scheduled deliveries and pickups.
Knowledgeable in the availability of merchandise ordered by customers.
Aware of all promotional items and their availability.
April 1996 to December 1999
Heilig Meyer Furniture Dayton, Oh
Commissioned Furniture Sales
Described use and operation of merchandise to customers.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Prepared contracts for new accounts.
Designed advertising promotions.
Negotiated payment options for financed deals
March 1990 to April 1996
NBD Bank Trotwood, Oh
Customer Service Representative
Opened new customer accounts, including checking, savings and lines of credit.
Processed sales referrals and promoted bank services and products.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Adhered to security and audit procedures.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement.
Maintained confidentiality of bank records and client information.
Delivered prompt, accurate and excellent customer service.
June 1987 to May 1990
Shastar RTO Englewood, Oh
Customer Service Representative
Sold furniture, electronics, appliances, and bedding.
Prepared contracts for new accounts
Collected on past due accounts
Negotiated repayment plans for past due accounts.
Prepared employees schedules.
Responsible for making deposits.
Responsible for opening and closing.
November 1983 to July 1987
Wright Patterson AFB WPAFB, Oh
Voucher Examiner
Led PCS briefings for incoming and outgoing military members.
Figured advances for expected expenses incurred by military and civilian travelers that sometimes involved cost comparisons.
Education
2012 University Of Phoenix Dayton, Oh
Bachelor of Science Marketing
1983 Jefferson Sr. High Dayton, Oh
High School Diploma General
1983 Montgomery County Career Center Clayton, Oh
Certificate Fashion Merchandising
Sinclair Community College Dayton, Oh
Network Engineering
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