Customer Service Technician

William T. Frady III

* *** **** **. *********: 828-586-6658Sylva, NC 28779 Email:

abpwxh@r.postjobfree.com

OBJECTIVE: A challenging position that will enable me

to contribute to organizational goals while offering an opportunity for growth

in knowledge and skills.

EDUCATION

High School: Sylva

Webster High 1988

Junior College: South

Western Community College 1990

AAS in Computer Engineering

AAS in Electronics Technology

College: Western Carolina University

1999, BS in Science

Western Carolina University, MaEd. in Instructional

Technology, current GPA 3.80. Completion

date 2005

WORK EXPERIENCE

Western Carolina University:

1990 till present.

Computer Repair Technician.

Installation of networked, computer hardware and software, including work on

Windows 98/2000/XP, Macintosh and Alpha VMS operating systems/Hardware. Worked with Novell Netware, Windows,

and Macintosh/Apple networking. Assisting

clients with interpreting problems and providing alternative solutions. Work included assisting clients with

Microsoft Office Suite applications, internet access and internet tools such as

E-mail, Telnet, Fetch, FTP and web publishing. Tasks have included working individually and as a team in an

Academic Computing Support area. Knowledge of information systems processes,

information databases such as Microsoft Access, call tracking software such as

Remedy and basic data processing.

Southwestern Community College: 1993 till present. Instructor. Provided training

classes at on-campus and remote locations. Taught over 100 classes with over

1000 hours of instruction. Refined

personal oral communication presentation skills.

EDUCATION

FIELD EXPERIENCE

Microsoft Windows XP Certification

A+ Certification

Apple Computer Certified Technician

Compaq Certified Technician

Zenith Certified Technician

Customer Service Training

RELATED EDUCATIONAL EXPERIENCE

HR 677: Advanced Web Publishing, Spring 2003. Developing on-line

learning objects for educational institutions, business organizations, and

government agencies.

EDEL 666: Advanced Computers In Education, Fall 2002. Research and advanced projects related

to the use of computers in educational settings.

HR616: Web Publishing, Spring 2002. An

introduction to web publishing with Macromedia s Dreamweaver & Fireworks

software.

EDEL 566: Computers In Education, Fall 2001. Introduction to the use of computers in

school settings; emphasis on instructional applications, issues, and trends.

Music Technology and Multimedia Retreat, Summer

2001. Hands-on series of workshops providing instruction in developing

classroom materials using a variety of popular software applications for

multimedia, music notation, MIDI sequencing, and the internet.

WEB PORTFOLIO LOCATED AT: http://paws.wcu.edu/frady/

REFERENCES: AVAILABLE UPON REQUEST

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