Customer Service Data Entry

Dependable

Date: ****-**-**, *:**AM abps2v@r.postjobfree.com

Shaylyn Kressler

Lehigh Valley Area

abps2v@r.postjobfree.com

Summary of Qualifications

Proven ability to prioritize and complete multiple tasks.

Ability to work well both independently and in a team environment.

Goal oriented and hard working individual determined to succeed.

Excellent leadership skills and communication skills.

Experience

Level 3 Communications

September 2008 - January 2011

FCC Coordinator / 3Tech Agent / CM (Change Management) Agent

Bethlehem, PA

Processed outage reports in the NORS (Network Outage Reporting System) for the FCC (Federal Communications Commission) on behalf of Level (3) Communications.

Answered inbound calls for Level (3) regarding outages on customer's equipment in regards to voice, IP and/or transport services then proceeding to create case tickets via OPS.

Responded to customers and Level (3) technicians via email, phone and/or fax and respond/troubleshoot accordingly.

ADP, Inc.

November 2007 - January 2008

ES Telesales Lead Generator

Allentown, PA

Made outbound calls to existing Prospects to set up appointments for additional services on behalf of Workers' Compensation Pay-by-Pay Program, Group Health, Retirement Services and TotalSource, a bundled package from everything to recruitment to retirement.

E-mailed Prospects information regarding the additional services we offered.

Dun & Bradstreet

November 2006 - May 2007

Inbound Accounts Receivables

Center Valley, PA

Took incoming calls for payments / disputes.

Processed tax exempted certificates.

Processed movement of monies / refunds.

Office duties such as; filing, faxing, and e-mailing.

CountryWide Home Loans

November 2004 - May 2006

Customer Service Rep.

Allen, TX

Took incoming calls for managers regarding customer's accounts.

Made outbound calls due to home loan accounts.

Set up accounts to assure home loans went through successfully.

Synchronoss Technologies

August 2002 - March 2004

Data Entry

Bethlehem, PA

Took customer phone orders off the internet and processed them via a program called Siebel/Odyssey to set up phone accounts for customers for Verizon.

Data Entry.

Collected customer's personal information using various screens/programs.

Made manual review calls due to insufficient funds.

Took incoming calls regarding lost/stolen phones, plans/rebate information, et all. Stayed in contact with customers via e-mail, telephone, and fax.

Dun & Bradstreet

August 2002 - December 2003

3rd Party Collections Agent

Bethlehem, PA

Collected past due bills for Dell Computers via a phone system on the computer.

Obtained new computer skills.

First time working with a team in a job environment.

Learned how to process documents via a computer.

Education

Rasmussen CollegeComputer Information Technology

Lehigh Carbon Community CenterMay 2007 Associates DegreeLiberal Arts

Schnecksville, PA

Technical Skills

Network: MS Windows 95-Present, MS Excel, MS Word, MS PowerPoint, Siebel, Odyssey, Oracle, Prism, NetStrat, BOL, SMSCraft, NORS, CircuitVision, NextGen, MetaSolv, POPS, OPS, Remedy, WebXng, NUMS & TAI, and Citrix.

Software: MS Office, Netscape, Windows Explorer, Microsoft Outlook and some knowledge of Adobe.

Web Programs: Well versed in HTML, JavaScript

Contact this candidate