Darla McCauley
Email: abprbl@r.postjobfree.com
Address:
City: Columbus
State: OH
Zip: 43232
Country: USA
Phone: 614-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Educational Background:
High School Dipolma from Independence High School, Columbus OH 1/2001 to 6/1978 (High School)
Job History / Details:
Summary
Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
Client relations specialist
Persuasive
Focused on customer satisfaction
Skilled multi-tasker
Scheduling
Deadline-oriented
Training and development
Talent development
Team management
Accomplishments
Promoted to Call Center Manager in 2 years
Experience
May 1997 to October 2012
Teleperformance Columbus, Ohio
Assistant Call Center Manager and Recruiting Manager
Managed my own site for two years. Responsible for conducting interviews, attending job fairs, posting for positions, day to day staff management, orientations, and networking events. My duties included hitting hiring requirements for 17 clients. Recruited and interviewed' Directed staff to maximize applicant traffic.Answered employee questions regarding advancement and transferring. Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives and resolved and issues.
Monitored team progress and enforced deadlines.Provided cross training to [] staff members.
Education
Independence High School Columbus, Ohio
High School Diploma High School
Graduated with a Diploma of Distinction