Management Project

Keith Rollag's Website

Keith Rollag

Assistant Professor of Management

*** ******* ****

Babson College

Babson Park, CA 02457

ph. 781-***-****

fax: 718-***-****

abpqnw@r.postjobfree.com

http://faculty.babson.edu/krollag

Research Interests:

Rapid on-boarding and socialization of

new employees, social networks, knowledge management, organizational design

and human resource strategies for small, fast-growing high-tech startups.

Education

9/95 - 6/00 STANFORD

UNIVERSITY

Ph.D. in Industrial Engineering

Concentration: Organizational Studies

Future Professor of Manufacturing Program

8/83 - 5/87 WASHINGTON

UNIVERSITY IN ST. LOUIS

B.S. & M.S. in Chemical Engineering (completed both in four years)

Professional Awards

2005 New Educator Award, given

by the Organizational Behavior Teaching

Society to a new management professor. The award recognizes

a person who has shown early promise to make a difference in the field

of management education, bringing new ways of thinking about leadership,

teamwork, and employee motivation. Presented at the OBTC Conference, Scranton,

PA, June 2005.

Research Experience :

10/03-Present Knowledge Management and

Social Networks

• Through Babson’s Working Knowledge Consortium, helping conduct

social network studies in several organizations. Research involves both

surveys and interviews and focuses on the correlation between network

position, network tie development, and individual performance.

10/98- Present Rapid On-Boarding of New

Employees

• Conducted surveys and interviews among four "hot" Silicon

Valley startups. Results show that perceptions of socialization and learning

rate are strongly shaped by the organization's job tenure distribution.

• Extended research to more organizations, and exploring the impact

of knowledge management systems on rapid on-boarding. Recently conducted

over 40 interviews with managers and newcomers.

3/99-Present Strategies for Fast Organizational

Growth in Startups

• Interviewed CEO's, founders, and HR Managers in several fast-growing

Silicon Valley startups

• Developed set of "best practices" for balancing rapid

growth, flexibility, and structure as startups attempt to quickly exploit

emergent technical opportunities.

6/96 – 8/01 Startup Journaling Project

• Over 65 engineers journaled their summer internship experiences

in Silicon Valley startups. Participants produced over 2600 pages of rich

description of work life in startups. Using data to develop and refine

theories about newcomer socialization and rapid on-boarding in entrepreneurial

organizations.

• Research was featured in IEEE Spectrum, Wired News, New Venture

Development, and Stanford Report

Published/Accepted Papers:

Rollag, Keith (2006) “Defining the

Term “New” in New Employee Research,” forthcoming

in the Journal of Occupational and Organizational Psychology.

Cross, Rob; Parise, Sal, and Rollag, Keith (2006),

“Rapid On-boarding and the “New” Newcomer,”

forthcoming in Gandossy, Robert editor “Workforce Wakeup Call,”

John Wiley & Sons.

Rollag, Keith (2006), “Theories of

Work, Technology, and Organization

in Sociotechnical Systems Theory and Business Process Re-engineering,”

forthcoming in Barley, Stephen ed. “Work, Technology, and Organization.”

Rollag, Keith (2005), “Just

the Same but Five Times as Fast: Reflections on a Visit to Chinese Manufacturing

and Management Education,” Babson Insight, November. www.babsoninsight.com/contentmgr/showdetails.php/id/850

Greenberg, Danna and Rollag, Keith (2005), “Chris Pierce

and the Yankee Donut Company: An Email Based Simulation that Introduces

Students to the Complexities of Management and Organizational Behavior”

Journal of Management Education, Vol. 29, No. 4; p. 564-58.

Rollag, Keith and Parise, Sal (2005), “The

BikeStuff Simulation: Experiencing the Challenge of Organizational Change,”

Journal of Management Education, Vol. 29, No. 5; p. 769 - 787

Rollag, Keith; Parise, Sal, and Rob Cross (2005),

“Rapid Readiness Required,” Contingent Workforce

Strategies, July/August Issue, p. 30-32.

Rollag, Keith; Parise, Sal, and Rob Cross (2005),

“Getting New Hires Up to Speed Quickly,”

MIT/Sloan Management Review, Winter Issue, p. 35-44.

Rollag, Keith (2004), "The Impact

of Relative Tenure on Newcomer Socialization Dynamics" Journal

of Organizational Behavior. Volume 25, Issue 7. Pages 853-872.

Rollag, Keith; Parise, Sal, and Rob Cross (2004),

“A Relational View of Rapid On-boarding: Getting Newcomers

Connected and Productive Quickly,” Research Paper, Working

Knowledge Research Consortium, Babson College.

Rollag, Keith (2002), “Fast

Growth – Successful Managers Offer a Peek,” Boston

Business Journal, June 28 – July 4.

Rollag, Keith (2002), “Fast Organizational Growth: Ten Insights

From Successful Managers.” Babson Insight, April 2002.

Rollag, Keith (2001), "How Fast Growth Promotes Rapid Socialization

in Entrepreneurial Firms" Frontiers in Entrepreneurship

Research 2001.

Rollag, Keith (1997), "How Startups Motivate New Engineers",

IEEE Spectrum, New York, November p. 58-59

Business Cases, Simulations, and Technology-Based

Materials:

Rollag, Keith (2005), “Managing Conflict on Project Teams,”

Web-based interactive “toolkit” that focuses on the different

conflict-handling styles students use to resolve conflict and gives advice

on how to resolve conflict and tension on teams. Funded by the Alden grant.

Rollag, Keith (2005),

“Dealing with Problematic Behavior on Project Teams.”

Web-based interactive "toolkit" that gives advice on how to

deal with Free-Riders, Dictators, Procrastinators, and other problem types

commonly seen on project teams. Funded by the Alden grant.

Rollag, Keith (2005), “Effective

Teamwork in Student Project Groups.” Web-based interactive

"toolkit" that provides nine secrets for highly effective teams,

including discussion of Tuckman’s “Forming, Storming, Norming”

as well as social network analysis. Funded by the Alden grant.

Parise, Sal; Rollag, Keith, and Vic Gulas

(2004) “Montgomery Watson Harza and Knowledge Management”

Babson Business Case #BAB102. The case has been piloted in a Babson MBA

class on Knowledge Management and received good reviews. We also have

developed a teaching note for the case.

Greenberg, D. and Keith Rollag (2002), “Chris

Pierce and the Yankee Donut Company” E-mail based management

simulation currently being used in Babson’s integrated undergraduate

program.

Rollag, Keith (2002) “The BikeStuff

Management Simulation.” A management simulation currently

being used in MBA8500, the evening MBA cluster class integrating information

technology and organizational behavior. The simulation is also used in

Babson’s integrated management course for freshman undergraduates.

Conference Presentations/Acceptances

Rollag, Keith and Greenberg, Danna (2005)

“Teaching OB in an Integrated Curriculum: Challenges and

Opportunities.” Plenary session at the Organizational Behavior

Teaching Conference, Scranton, PA. June 2005

Rollag, Keith (2004) “The Impact

of Relative Tenure in Newcomer Socialization Dynamics,”

invited presentation at Boston University, September 23, 2004.

Rollag, Keith (2004) “Defining the Term “New”

in New Employee Research,” presented at the 2004 Academy

of Management Conference, New Orleans, LA, August 6-11.

Rollag, Keith (2004) “The BikeStuff Simulation: Experiencing

the Challenge of IT-Based Organizational Change,” presented

at the Organizational Behavior Teaching Conference, Redlands, CA. June

23-25.

Rollag, Keith, Sal Parise, and Rob Cross (2004) “Rapid On-Boarding:

Knowledge Management and the Newcomer.” Presented at the

Working Knowledge Research Consortium, Babson College, April 24, 2004.

Rollag, Keith and Cardon, Melissa (2003). “How

Much Is Enough? Comparing Socialization Tactics And Newcomer Experiences

In Start-Up Versus Large Organizations.” Accepted for the

2003 Babson Kauffman Entrepreneurship Conference.

Greenberg, Danna and Rollag, Keith (2003), “Electronic

In-Box Exercises: Using Technology to Support Student’s Intellectual

and Aesthetic Learning about the World of Managers,” Presented

at the 2003 Organizational Behavior Teaching Conference, Springfield,

MA.

Rollag, Keith (2002). “First-Week Experiences: A Journal

Study Of Newcomers In High-Tech Startups,” Presented at

the Babson-Kauffman Entrepreneurship Conference in Boulder, CO. June 5-8.

Rollag, Keith (2001), "How Fast Growth Promotes Rapid Socialization

in Entrepreneurial Firms" Presented at the 2001 Babson -

Kaufmann Entrepreneurship Conference in Jonkoping, Sweden.

Rollag, Keith (1999), "Collaborative Management of Emergent

Constraints: Participant Observation of a Software Development Team"

- presented at the 1999 Academy of Management Conference in Chicago.

Articles About My Research

Snibbe, Alana Conner (2005), “Turning

Over Without Going Belly-Up,” Stanford Social Innovation

Review, Summer 2005; Volume 3, Issue 3 pp. 9-11. This article reviews

and discusses my rapid on-boarding research described in the 2005 Sloan

Management Review article.

Johnson, Lauren Keller (2005), “Get

Your New Managers Moving,” Harvard Management Update, June

2005, p. 3-5. This article also reviews the findings from the 2005 Sloan

Management review article on rapid on-boarding.

Perry, Tekla S. (1997), “The Stanford

Diaries,” IEEE Specturm, Vol. 24, No. 11, pp. 49-61

Brown, Janelle (1997), “Intern Diaries:

Bottom-Up Look at Start-Ups,” Wired News, November 7.

Working Papers:

Rollag, Keith and Cardon, Melissa (2003), “How

Much Is Enough? Comparing Socialization Tactics And Newcomer Experiences

In Start-Up Versus Large Organizations.”

Rollag, Keith (2002), "Newcomers,

Oldtimers and Relative Tenure: A Structural Theory of Socialization"

Rollag, Keith (2002), “Getting the

First Week Right – Newcomer Experiences in High-Tech Startups.”

Rollag, Keith (2000),

"Newcomers, Oldtimers, and Relative Tenure: Organizational Assimilation

as an Outcome of Social Comparison." Unpublished dissertation.

Rollag, Keith (2000), "Strategies

for Fast Organizational Growth - Ten Insights from Entrepreneurs"

Rollag, Keith (1999), "Collaborative

Management of Emergent Constraints: Participant Observation of

a Software Development Team" - presented at the 1999

Academy of Management Conference in Chicago.

Rollag, Keith (2001), "Designing a Socialization

Process for New Engineers: Applied Reflections from Organizational Literature"

National Academic Service Activities:

11/05 – present Board Member,

Organizational Behavior Teaching Society

• appointed to a three- year position as webmaster and Chair of

the Electronic Outreach Committee. Leading the re-design and expansion

of the Society’s website.

• Ad Hoc Reviewer for Journal of Management Education and International

Journal of Human Resource Managment

• Reviewer for Academy of Management Conference. Received the Best

Reviewer Award for the Careers Division at the 2004 Academy of Management

Conference.

• Reviewer for Organizational Behavior Teaching Conference

Teaching Experience

8/01 - Present BABSON

COLLEGE

Assistant Professor of Management

• Teach organizational behavior to undergraduates and MBA students

• MBA8500 – Leading Dynamic Organizations in the Information

Age

• IMC2231 and IME2332 – Intermediate Management Core (Organizational

Behavior)

1/98- 6/01 STANFORD

UNIVERSITY

Consulting Assistant Professor

In Fall 2000 taught

core undergraduate course on organizational behavior

Teaching Assistant

IE223 Technology and Work (taught lecture on Reengineering)

IE100 Introduction to Organizational Theory (taught

lecture on Leadership)

IE180 Senior Project Competition (2 of the 3 teams I

coached received special honors)

3/92 - 7/94 PROCTER

AND GAMBLE FAR EAST, INC

Developed and taught over 75 seminars in

eight countries on various topics including:

R&D Development Process

Project/Risk Management

Consumer research (interviews, focus groups,etc.)

Survey design, analysis, & statistics

Ethics

1987 WASHINGTON

UNIVERSITY IN ST. LOUIS

Inventive Reasoning (Chem Eng #143)

For master's project, developed and taught semester-long

course on creative problem solving to 16 undergraduates

Academic Community Service

12/05 – present UGDMB Curriculum

Implementation Committee

• Six person committee charged with implementing all the undergraduate

management core changes approved by the UGDMB in October 2005..

6/04 – 10/05 UGDMB Curriculum Re-Design

Committee

• Six-person committed charged with re-designing the undergraduate

management core. Met bi-weekly since November 2004 until UGDMB approval

of the proposed changes in October 2005..

6/04 – present IME3 Faculty Coordinator

• Coordinate 12 faculty members to roll-out

and deliver a new integrated business curriculum for all 1st semester

juniors at Babson.

6/04 – present Alden Trust Design

Team

• Helping develop technology-based course materials for Babson’s

undergraduate integrated management curriculum.

9/03 – present Undergraduate Decision Making Board

• Part of five-person faculty group that approves all curriculum

changes at Babson.

• Member of sub-committee that re-designed

the undergraduate management curriculum.

6/03 – 12/04 Intermediate Management

Experience Design Team

• Helped lead the re-design of the sophomore/junior integrated curriculum

6/02 – present Captain/Co-Captain

Faculty Softball Team

8/01 – 12/02 PRT2700 Faculty Advisor

9/02 – 12/02 Faculty Experience Task

Force

• Helped developed a report making recommendations for faculty development

and teaching loads for Babson 2008

7/01 - 12/03 Evening MBA Curriculum Redesign

• Designed and taught a new course combining OB with IT

11/01 – 11/02 Technology Advisory

Board/ Advisory Board to CIT

• elected to a three-year term in November, 2001 to help integrate

technology into teaching at Babson. Board was disbanded in November 2002.

Work Experience

11/89 - 7/94 PROCTER

AND GAMBLE FAR EAST, INC

Kobe, Japan

Technical Brand Manager - Paper Products

Technical Training Manager- R&D Far East

Managed a Japanese

product development team designing baby diapers for the Pacific

Rim.

Developed & taught several courses in project/risk

management, consumer research, and statistics to R&D engineering

and scientists throughout the Far East

Assisted R&D top management in organizational development

activities

8/87 - 1/90 PROCTER AND GAMBLE

COMPANY

Cincinnati, OH

Product Design Engineer - Paper Products

Patents:

U.S. Patent # 5,591,155 Disposable

training pant having improved stretchable side panels, issued

January 7, 1997

U.S. Patent # 5,575,783 Absorbent article

with dynamic elastic feature comprising elasticized hip panels

issued November 19, 1996

Community Service:

6/02 – present Boston

Bluegrass Union

Newsletter Editor of Bi-Monthly Newsletter “Bluegrass

Breakdown”

Webmaster for organization website at http://www.bbu.org

• Help promote bluegrass in the New England area

• Newsletter sent to over 1000 members, bluegrass fans, and promoters

2/99- 6/01 Northern California Bluegrass Society

President and Editor of Monthly Magazine "Bluegrass By the Bay"

Help promote bluegrass and old-time music in the Bay Area

Magazine read by over 1000 members, radio DJ's, bands, and promoters

Computer:

Desktop Publishing (Quark, Illustrator,

Photoshop), Web Design (HTML), Statistical Analysis (SAS, SPSS)

Hobbies:

Play guitar, banjo, fiddle, and mandolin.

Songwriting.

Rev: 12/23/05

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