Project Manager Quality Assurance

Kassandra Cunningham, BS, MHA, NHA

**** *. ****** **. #****, Layton UT 84040 801-***-****

abppv3@r.postjobfree.com www.kassandracunningham.com

PROFESSIONAL SUMMARY

Nursing Home Administrator/EHR Project Manager with over 15 years of expertise in Health

Care Management including experience in long-term care, marketing, and training. Career highlights

include managing a long-term care facility, EHR software implementation, Meaningful Use Training,

Clinical training. Areas of Expertise: Healthcare Administration, special focus on Long-term

Care Administration, leadership, marketing, quality assurance, training, Medicaid and Medicare

guidelines, developing, establishing and monitoring productivity goals, sales and marketing.

HIGHLIGHTS OF QUALIFICATIONS

Master of Health Administration/Gerontology

NHA License - Nursing Home Administrator Utah

Certified Electronic Healthcare Records Implementation Specialist

Bachelor of Science Health Administrative Services - Long-term care emphasis

Demonstrated ability to ensure the coordination and delivery of quality care and services

Ability to deal tactfully with personnel, residents, family members, visitors, government

agencies/personnel and the general public

Outstanding skill set to manage people and projects with exceptional results

Ability to make difficult decisions in stressful situations

WORK EXPERIENCE:

Senior Project Manager/Implementation Specialist, Veridian Strategies, Utah 8/11-current

Responsible for the successful implementation Electronic Health Care Records (EHR) systems,

working directly with clients to train Physicians, Physicians Assistants, Nurses, Medical Assistants,

Office Managers and other related staff on EHR systems throughout the entire implementation

process. Educates clients on systematic collection of electronic health information about individual

patients, and configures Electronic Health Care System database, trains in all areas of the software

including configuration, office, clinical, and billing. Conducts usability reviews, readiness reviews

and assessments in all areas of the software ensuring success in functionality. Trains physicians and

staff on Meaningful Use requirements by conducting live training, virtual training, and seminars using

customized software and course material. Responsible for full implementation process with clients,

including managing database conversions and interface processes. Authored Meaningful Use

workshop with teammates, and then successfully marketed workshop to clients increasing division

profitability. This workshop taught providers how to show they are meeting compliance regulations

using certified EHR technology to generate stimulus reports that can be measured significantly.

Proving that the meaningful use of EHRs intended by the US government incentives is met in the

following categories: Improve care coordination, Reduce healthcare disparities, Engage patients and

their families, Improve population and public health, Ensure adequate privacy and security.

In addition to helping to author workshop courseware several industry leaders have consulted with

company and me on the handbook that was created for course. President of Veridian acknowledged

that I was directly responsible for an Outstanding Service Partner award received by company.

Kassandra Cunningham, BS, MHA, NHA

2925 N. Church St. #B102, Layton UT 84040 801-***-****

abppv3@r.postjobfree.com www.kassandracunningham.com

Adjunct Instructor, Broadview University, Utah 9/10-1/12

Instructs courses as assigned by the Dean of Faculty at an expert level and facilitates meaningful

learning of the course competencies in the curriculum and proactively support all facets of the

learning environment. Provides career education through student centric instruction that will enable

graduates to fulfill the evolving needs of the marketplace. Encourages a culture of learning that values

mutual responsibility, diversity and ethics as well as personal and professional development. Provides

students with basic and advanced medical and technology skills needed to support their collegiate

studies and to meet professional level expectations for medical administration profession.

Instructed

Medical Office Procedures Introductory

Medical Office Procedures Advanced

Health Care Law and Ethics

Sociology

SNAP Fitness Health Director - Corporate Sales and Promotions 5/10-8/11

Oversaw all areas and operations for two health clubs, areas of responsibility included Department

Management, Member Communications, Marketing, Facility Upkeep, and Club objectives. Directly

responsible for a 20 percent increase in club membership since inception of a new revitalized

marketing campaign in a down economy.

Medical Record Reviewer, Q Mark, Inc. 02/09-4/09

Qualified Healthcare Effectiveness Data and Information Set (HEDIS) Medical Abstractor.

Validated the integrity of the Utah region with dozens of health plan customers. I was part of a national

abstraction team responsible for collecting HEDIS data. I was trained in medical abstraction

successfully completing 2007 HEDIS abstractor training. I reviewed over 500 medical records and

abstracted pertinent medical data. I utilized the HYBRID Help data system to input audited data,

maintaining a 95 percent or higher accuracy rate and complying with all NCQA HEDIS technical

specifications. Directly responsible for contacting 19 physician offices to schedule medical record

review appointments and then performed any follow-up actions as required. Responsible for complying

with all company HIPAA guidelines.

Reason for leaving-I completed my seasonal contract.

Nursing Home Administrator, Valley View Rehab and Care Center 09/07-6/08

Skilled Nursing Home Administrator responsible for the day-to-day operations of a 48 bed Skilled

Nursing Facility, in accordance with the applicable policies and procedures, current federal, state, and

local standards, guidelines. Valley View Nursing and Rehabilitation Care Center was profitable

every quarter resulting in a profit for the corporation and I was awarded additional

compensation for exceeding corporate financial goals. Facility received the top state surveys in

Wyoming 2008 with a near perfect state inspection and only three minor deficiencies. Demonstrated

ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies

and procedures that are necessary for providing quality care and maintaining a sound business

operation. Conceived and implemented new rehabilitation and restorative care program utilizing

innovative technology with measurable results in patient satisfaction, fitness and sense of

achievement. Medicare and Medicaid reimbursement policies and guidelines, overseeing business

Kassandra Cunningham, BS, MHA, NHA

2925 N. Church St. #B102, Layton UT 84040 801-***-****

abppv3@r.postjobfree.com www.kassandracunningham.com

operations to ensure compliance with Medicare and Medicaid regulations on a routine schedule basis.

I am experienced in dealing tactfully with personnel, residents, family members, visitors, government

agencies/personnel and the general public.

I inspired, motivated and incentivized a team in excess of 85 employees on a routine basis as well

as during critical nursing shortages through the use of diplomatic communication and careful

consideration, and dexterously scheduling of limited personnel during adverse weather

conditions in a remote location. I have interpreted financial budgets and made budget adjustments in

response to the census. I have been lauded numerous times as a gifted orator as I interacted with

patients/residents, families, and healthcare professionals while facilitating unique challenging

situations.

Reason for leaving - To pursue and complete my Masters Degree in Health Care

Administration.

Administrator-Gerontological, Country Lane Assisted Living 01/07-01/08

Internship

I gained "real life" experience in work settings similar to the experiences in which I will administer. I

conducted research on social issues pertaining to the elderly and routinely provided in-services for the

staff. I was able to study in a professional facility and experience leadership positions in the public

and private sectors where gerontological knowledge was required to improve the quality of care for

the elderly population in different settings.

Reason for leaving-I completed my internship and accepted another position.

Nursing Home Administrator, Brigham City Nursing and Rehabilitation 01/06-05/07

Internship

I learned the duties and responsibilities of each discipline and department within the facility as well as

daily operations of the corporation. I was mentored in being responsible for ensuring legal

compliance, overseeing budgetary concerns, adhering to company policies and procedures, utilizing

proper billing protocol, conducting performance evaluations, recruiting and maintaining proper

staffing. I was required to utilize my organizational and leadership skills to demonstrate my ability to

work in an effective supervisory role.

Reason for leaving-I completed my internship and moved on to Gerontology Internship.

Kassandra Cunningham, BS, MHA, NHA

2925 N. Church St. #B102, Layton UT 84040 801-***-****

abppv3@r.postjobfree.com www.kassandracunningham.com

OTHER RELATED EXPERIENCE:

Oral Surgery Assistant-Healthcare Manager, Dr .R Maw, Oral Surgeon, Escondido, CA

1990-1992

As a Health Care Manager, I was expected to manage staff members, budgets, meet the critical needs

of the organization and patient care. I was known for my work ethic, and therefore trusted by others to

get the job done. The teams I led were highly productive and possessed high morale. I was certified by

the state of California as an Oral & Maxillofacial Surgical Assistant and earned hospital privileges. I

routinely assisted surgeons with surgical procedures in the office setting as well as hospital cases in

the operating room at the hospital. I also provided patient education and assisted with monthly

educational programs.

Dental Assistant/Office Manager, Comprehensive Dentistry, Bloomingdale, IL 1989-1990

I assisted in all dental procedures and was responsible for inventory control and ordering. I was also

entrusted with conducting bacterial analyses with the Phase Contrast Microscope. I was responsible

for all insurance billing, coding, and general offices practices and procedures.

Dental Office Manager, Dr. M. Dolnick, D.D.S., Chicago, IL 1983-1989

As a dental office manager I acted as the liaison between the dentists and the employees of the office.

I oversaw the responsibilities and duties of all the office personnel ensuring that the office operated

smoothly and efficiently. I supervised staff, assisted with dental procedures, provided in-services,

managed finances, budgets, and was responsible for inventory, payroll, scheduling, and employee

retention.

Kassandra Cunningham, BS, MHA, NHA

2925 N. Church St. #B102, Layton UT 84040 801-***-****

abppv3@r.postjobfree.com www.kassandracunningham.com

LICENSURE:

NHA License - Nursing Home Administrator Utah 10/09

EDUCATION:

Masters of Health Administration/Gerontology 08/07-10/09

University of Phoenix

Bachelor of Science Health Administration Services 08/04-06/07

Long-Term Care Administration Emphasis - Minor in Gerontology

Weber State University, Ogden, UT

Associate of Science General Studies 08/02-05/04

Weber State University, Ogden, UT

TECHNICAL SKILLS

Knowledge of key factor reports Quality Assurance

KRONOS payroll system Microsoft Office, Windows XP

Patient need assessment Experienced Trainer

MARS (medication administration Experience in Mediation

records) Employee Recruitment

TARS (Treatment administration records) Inter Disciplinary Team Facilitator

TRAINING:

Certified Nursing Assistant Understanding the New Psychotropic

Emphasis on individual and group Medication Regulations

behavior, interpersonal skills Cultural Changes in Long-term Care

Decision-making, motivation, teamwork, Essential Leadership Skills for Healthcare

and organization design Professionals

Resident care and quality of life Technological Advances in Brain Diseases

Leadership and management Human resources

Understanding changes in Psychosocial Facility compliance

Regulations/Survey

ORGANIZATIONS:

Corporate Connections-Networking Association 2010

Weber State Alumni 2010

Member of the Gerontology Society of America 2010

PAC ~ Political Action Committee - (Long-term care issues) 2008

ACHE ~ American College of Healthcare Executives 2007

AWARDS:

Honors Awards, Weber State University 2006

Academic Scholarships, Weber State University 2002-2006

Certificate of Honors in Achievement, Davis School District 2002

Impromptu Public Speaking 2002

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