Customer Service Sales
Resume:
Jill Hamilton
Email: abpogk@r.postjobfree.com
Address:
City: Phelan
State: CA
Zip: 92329
Country: USA
Phone: 909-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Creative sales, marketing, and telecommunications professional with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player.
Educational Background:
High School Dipolma from Riverside Community College, Riverside CA 1/2001 to 12/2000 (Business Administration)
Job History / Details:
Career Focus
Creative sales, marketing, and telecommunications professional with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player.
Summary of Skills
Client acquisition
Value analysis
Strategic planning
Complex problem resolution
Social media marketing
Campaign performance tracking
Complex problem resolution
Professional Experience
January 2012 to October 2012
MOV Digital Media, Inc. Anaheim, CA
Director Strategic Accounts
Worked with cross functional resources to implement direct marketing programs, reaching a 325 percentage increase in customer base.
Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.
Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
Calculated, prepared, and issued bills, invoices and account statements according to established procedures.
Communicated with customers, employees and other individuals to answer questions and explain information.
Advised managers on organizational policy matters and recommend needed changes.
October 2011 to January 2012
4G Wireless Irvine, CA
Store Manager
Worked with team of 6 employees to implement customer first culture and reaching targeted sales goals.
Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that increased organization and inventory control, as well as a more efficient sales reporting.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Resolved customer questions, issues and complaints.
November 2000 to August 2011
Verizon Wireless Irvine, CA
District Manager Southern California
Managed team of 144 of professionals.
Served as mentor to junior team members.
Increased market share by 200 percentage over the course of a year for the Inland Empire.
Hired all sales and management staff for District.
Created and directed sales team training and development programs.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices throughout career and positions within the organization.
Trained in negotiations and time management.
Fielded an average of 12 customer service calls per day.
Trained new employees on company customer service policies and service level standards.
Demonstrated that customers come first by serving employees and customers with highest sense of urgency.
Verified that all merchandising standards were maintained on a daily basis.
Education
2000 Riverside Community College Riverside, CA
Business Administration
Professional Affiliations
Represented in the Verizon Wireless Working Mothers Marketing Campaign 2009
Verizon Wireless Southern California, Credo Award for Teamwork 2009
MSWalk 2008, 2010, 2011, 2012
JDRF Walk 2010, 2011
Autism Speaks Walk 2010, 2011, 2012
Baldy Mesa Elementary School PTA Volunteer 2011-present
Baldy Mesa Elementary School Site Council Representative, 2012-present
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