Customer Service Training

Rachel Thompson

Email: abpnel@r.postjobfree.com

Address:

City: Spring Hill

State: TN

Zip: 37174

Country: USA

Phone: 615-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced client liaison and research specialist with extensive health care knowledge and relationship building skills.

Educational Background:

High School Dipolma from Middle Tennessee State University, Murfreesboro TN 1/2001 to 8/2008 (Political Science)

Job History / Details:

Professional Background

Experienced client liaison and research specialist with extensive health care knowledge and relationship building skills.

Skill Highlights

Proficient in all Microsoft applications (Word, Excel, PowerPoint, etc)

Thorough knowledge of the health care industry

Extensive experience with creating and presenting training materials

Problem resolution ability

Client relationship experience

Effective communicator

Accomplishments

Training

Created training materials and led a year long initiative training a team of offshore employees

Process Improvement

Developed more efficient procedures for working back logged client inventory and revenue collection.

Customer Service

Handled clients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

May 2008 to 11/9/2012 12:00:00 AM

Optum Insight Franklin, TN

Senior Claims Rep

Established and maintained positive working relationships with clients according to business rules and contracts

Learned client systems in order to perform research to provide information needed to facilitate the recovery of overpayments

Communicated with field employees via companywide software to give and receive critical information

Identified road blocks to productivity and worked to implement improved processes

Handled sensitive, protected health information in accordance with company confidentiality standards and HIPAA regulations

Developed training materials and facilitated the extensive training of four offshore employees per company globalization initiative

December 2008 to May 2008

105th TN General Assembly Nashville, TN

Legislative Intern

Worked in a busy office environment assisting three state representatives

Fielded phone calls and other correspondence from constituents, filed, faxed, and compiled packets of information concerning bills up for debate in committee and distributed them amongst the appropriate committee members

Attended committee meetings and legislative sessions to assist state representatives

Education and Training

2008 Middle Tennessee State University Murfreesboro, TN

Bachelor of Science Political Science

Minor in Mass Communications

3.3 GPA

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